Overview
Solo Cigars has a rating of 3.5 stars from 6 reviews, indicating that most customers are generally satisfied with their purchases. Solo Cigars ranks 20th among Cigarettes sites.
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After having enjoyed hundreds of these over the years, I'm familiar enough with Magnum 46's that I can tell the fakes from the genuine ones, and I received a box of well-detailed fakes from Solo Cigars.
Disappointed and no longer a customer!
Reached out last week and so far no reply, I am told the order was "dispatched" three weeks ago but I can't find out the current status.
Dear Mr. Dan W,
Thank you for taking the time to share your comment with us.
Please accept our sincerest apologies for any delay and any inconvenience this has caused. We completely understand how frustrating it must be not to have received your order within the estimated delivery timeframe (15 to 30 days).
We are committed to resolving this for you as quickly as possible. In order to assist you efficiently, we kindly invite you to contact us (via email at info@solocigars. Com or by calling us at +1 (305) 602-3460) with the order number and the email address associated with your purchase. This will allow us to locate your order in our system and provide you with a detailed update on its current status.
Please rest assured that we will do everything we can to support you and ensure your satisfaction.
We look forward to hearing from you soon and thank you for your patience and understanding.
Sincerely,
Natalie
Customer Service team
Package was intercepted and was immediately replaced
Je commande depuis plusieurs année et l'expédition est top ainsi que l'emballage et les cigares d'excellente qualité avec un grand choix
- Visit Website
- Panama City, Panama
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hall G.
We hope you have a nice day
We appreciate you taking the time to share your experience with us.
In response to your concern, we can assure you that all the cigars we sell are 100% authentic. We have been in the cigar industry for over 20 years, so the trust of our customers is solid. We buy all cigars from official Habano distributors.
The satisfaction of our customers is a priority for us, so we would like to go deeper into this topic if you want to clarify your doubts or obtain more information, you can contact us by email (info@solocigars.com), or by calling us at +1-(800)-807-8526.
Sincerely,
Isnela Solis
Junior Supervisor