SoftwareKeep CA

As many others did, I ordered MS Office and was duped by their "microsoft certified" emblem. No link ever showed up and I cannot download the product. Emailed their customer service number, imagine that, they claim its outside business hours.

I'm sure I'll get some sort of run-around as others did. Now I have to wait for it to post on my card so i can dispute it. RUN away.

They are the worse company you can hire in my opinion. They messed up my trees and hacked the up. They will not return my calls after telling me they would take care of my complaint. Very inexperienced personal. Terrible customer service

I tried to get 8.1 from you and had no luck and now your not giving me back my money WHY

My key is invalid. I contact them 3 times They ask for a screen shot of the invalid message and won't give me a refund without it. I send it 3 times. They say they never get any of the messages. So I m going to turn it over to the better business bureau. Be very careful with this company. I'm reading other messages about how they were scammed with invalid keys.

This company took our money and did not provide the download or key. When questioned daily for three days, was promised a manager would contact us. Never received any contact from anyone at this company. Reported charge as a fraud.

They are scammers. Entered my key and it doesn't work, and they won't take my calls. I will have to report them unfortunately, and take them to court.

To be fair, I did eventually receive a working copy and a refund of the purchase. Sooo, my chosen products were available, they don't seem to be scammers. Their business model seems to suffer due to the complexities of computers and software.

I placed an online order for Microsoft Office 2016 Home and Business for Windows on January 4th at 8:25 p.m. (EST). I was paying an IT person at my home per hour for this installation and other work. By 9:30 p.m., there was still no product key e-mailed to me. I started a online Chat with their company - the response was that "they are testing the keys to make sure the keys will work when they send it to me". They said they needed another 10-20 minutes. This didn't sound legitimate (besides the fact that we weren't going to wait any longer), and we told them to cancel the order and refund the money onto the credit card. By 9:50 p.m. in the chat, she said they will cancel the order, and the refund will be processed within 24 hours and will be reflected on my account within 48-72 hours. At 11:31 p.m., the sales department e-mails the product key. I immediately respond by email and say that the order was cancelled and the amount is to be refunded to my card. I indicated I already purchased the product from someone else (and received the product key instantly). I e-mailed again January 17th as there was still no credit on my credit card - and didn't receive a response to the e-mail. I phoned the number they have on their website and it is not in service *******657. I am in the process now of making a dispute resolution with visa disputing the charge (I had copied and printed off the Chat I had with their company and kept my emails).

Scam company. I've alerted VISA and BBB about this scam company. Fake downloads then give you the run around.

This business is a complete joke. Customer service is incompetent. Company does not
Fulfill obligation to customer. I have contacted credit card company for a full refund!
I finally went to staples purchased same software,(it did cost a little more). Installed and worked in less than a half hour. I worked with company for eleven days and there
Service was terrible!.

Four days ago I purchased MS 2010 Office for Home and Student. MS would not activate the software because it had been activated more than the allotted time. I spent hours trying to reach someone. Their answering service kept repeating the same two messages over and over. Finally I got allen on the chat line. He wanted a photo of the MS message. I found it and sent it to him. Nothing happened. A few hours later I talked to another person at the company. He wanted a photo of the message. I sent it again. I sent it a third time.The next day nothing happened. I emailed the asking for a refund because the product they sold me was used up. They sent me another message telling me to use phone activation and to send them a copy of the message if it didn't work. It didn't. I emailed them and said I wanted a refund. Nothing. This morning I filed a dispute with my bank. They say they will refund my money.

I purchased an office for mac download and they did not send me a key. I am disputing this charge with my credit card company.

Very cheap Ms software people be alerted that your software may stop working at any moment, they sell office pro 2016 cheaper than the cost of the lower version, plus a version that only exist for volume licensing which is the professional plus version, Microsoft Anti piracy are watching the resellers and the users.

Well the title of my subject says it all. I downloaded MS project and used the product key. I received the message software key not valid

Softwarekey please make it right.

Total scam, the phone number does not work and the software has to be burnt to a disc just to find out it was not what you bought and requires ridiculous feats to install. Its a scam and I am reporting them and cancelling my payment

The website said "11 available, order now". I ordered. My credit card was charged. No download available via email, no download available via their website. I call the 1-800 #, I am hung up on. I call again, I'm told it will take at least 24 hours for my product code. I tell them that is not acceptable I want a supervisor, refund me, I am hung up on again. I call back, I swear (can you blame me?) I am warned about vulgarity, I try to talk, no swearing, rep keeps talking over me, I attempt to explain I am the customer, let me talk... I am hung up on again. Horrible service, pay extra to get your product from the company that made it. This one cannot be trusted to deliver (but they will take your $$$$$)

DO NOT BUY DO NOT USE TOTALLY A SCAM PLEASE READ BELOW

Firstly - I did a lot of research looking into this website and it seemed legit. SEEMED being the keyword here.

I purchased MS Project 2016 Professional. I was given the product key in an e-mail (red flag right there) and the download link was an. Iso that would not exceed more than 75 kb/s (for a 3.2 gb file!) So needless to say it took forever to download.

When looking at the file structure, it was MS Office Offline installer, not a plane separate MS Project install. I contacted them via chat and they offered remote support for an install. I insisted I didn't need it and I wanted a seperate copy of MS Project not one affiliated with office for an offline install. They also offered to re-send the iso to me when I contacted them by phone. Each time they sent me to the same link to the same file.

I gave in and began installing it, it nuked MS Office 2013 completely! That part is maybe my fault, whatever, moving on, I go to put in the key and it says the key isn't valid. I attempt to validate the key with Microsoft and I talked with their commercial department. They confirmed that this is an MSDN-retail key. What that means is that they could turn around and give this key to X amount of computers and each time someone "new" uses it, the "old" person who used it would have their copy invalidated.

I attempted to call them, and they're always "experiencing a high call volume". I attempted to contact them via chat and they simply joined the chat and never responded in well over 1 hour!

Needless to say these people are total scamsters just using MSDN access retail keys and selling fraudulent keys to people. This is going to make me look like an idiot with my company.