• Socks Addict

Socks Addict

Overview

Socks Addict has a rating of 3.29 stars from 26 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Socks Addict most frequently mention customer service. Socks Addict ranks 123rd among Shoes sites.

  • Service
    10
  • Value
    9
  • Shipping
    9
  • Returns
    4
  • Quality
    8

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0

Instant Feedback

2,047 reviews

How would you rate Socks Addict?
Top Positive Review

“Found a pair of socks that seemed likely to be what...”

Karen E.
1/25/23

Found a pair of socks that seemed likely to be what I wanted, ordered them. Very straightforward process, no complaints.

Top Critical Review

“The site needs work”

Leon S.
1/2/23

The site needs work. I tried to sign in 3 times and it wouldn't let me so I just made the purchase without signing in. I don't get the points and had to add all the info that should have been there on the site.

Reviews (26)

Rating

Timeframe

Other

Thumbnail of user dianec366
3 reviews
6 helpful votes
November 18th, 2019

I cannot say that I have any return/exchange experience because I have kept all the socks I've bought. Smartwool and Vermont Tough are my favorites. The site is easy to use and has a fabulous variety. I have always received my items quickly and they were always packaged smartly, no overuse of stuffing. Socks are rather hard to break though. The company offers discounts and deals frequently, also. I have not destroyed or worn out one pair of socks throughout the years of buying them.

Tip for consumers:
If you have never tried these and do not like the price, give it a try. The socks outlast any others I've had in my 50 plus years.Your feet will appreciate them!

Products used:
I have bought Smartwool, Vermont Tough and Wrightsock.

Service
Value
Shipping
Quality
Thumbnail of user densfordchapman
3 reviews
2 helpful votes
December 16th, 2023

Easy to find what I want and pay. I am a previous customer.Everything I need is there. I love this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshuap584
3 reviews
0 helpful votes
September 5th, 2022

I'm glad I found your store really good quality and reasonable prices, you can choose and buy everything without leaving home, and I do not like to waste time shopping

Thumbnail of user johnnyg271
Johnny G. – Socks Addict Rep

Thank you for the awesome review Joshua!

We really appreciate you taking the time out to share your experience with us. :)

Thumbnail of user lilyw163
1 review
0 helpful votes
August 15th, 2023

My experience visiting the outlet store was pleasant. I found interesting items at good prices. The service was friendly, and I was satisfied with my purchase.

Service
Value
Shipping
Thumbnail of user bobo67
1 review
6 helpful votes
December 24th, 2018

I don't know what these people are talking about. I've never had anything but a positive experience with this site. I can't say I've ever spoke to anyone in customer service, because I've never needed to. Orders are always flawless. I'm a repeat buyer, ordering up to 4 times a year for the past 5 years.

This site (site jabber) seems to be a dumping ground for $#*!y trolls.

Thumbnail of user jenniferd441
2 reviews
3 helpful votes
January 17th, 2019

Very unresponsive company across multiple transactions and multiple methods of contact. No response as to my rewards points not showing up. No response to late shipping. Not worth it.

Thumbnail of user floriannen1
18 reviews
1 helpful vote
May 9th, 2023

Socks Addict is the ultimate online destination for sock lovers. They have a huge selection of socks from the best brands, such as Smartwool, Darn Tough, Wigwam, and more. They have socks for every occasion, activity, and style. The prices are reasonable and the shipping is fast and free. The customer service is friendly and helpful. Socks Addict is the best place to buy socks online12

Thumbnail of user mariam1899
6 reviews
7 helpful votes
August 13th, 2022

Ordered in May. Still no socks. Even though they claim the socks are out of stock, you can order them on their website. Oh, and they censor any non-rave reviews on their website so beware of all those 5 star reviews. I wouldn't order from these little punks again even if they promised to act like grownups and send the order within, say, 2 months.

Tip for consumers:
Don't do it

Service
Value
Shipping
Thumbnail of user katrinaliepinak
1 review
0 helpful votes
February 22nd, 2023

Not a bad site. Not a bad site, but there is a problem that there is no selection of men's shoes in large sizes, I am not that disappointed that I did not buy masculine shoes. But I pleased myself).

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaraw1683
1 review
0 helpful votes
November 24th, 2021

Bought the tube socks for my husband. They stay up where they belong in his boots. They are thick and supportive. One of the socks had a Flaw, contacted customer service, and they were polite, apologized for the flaw, and immediately sent us a new package of socks He loves these socks!

Products used:
Tube socks

Service
Value
Shipping
Quality
Thumbnail of user jamesh6351
4 reviews
2 helpful votes
March 15th, 2023

I like the assortment but can't rely on their quality. Though the colors are great. The prices are okay

Products used:
men socks

Service
Quality
Thumbnail of user brittm47
1 review
0 helpful votes
October 17th, 2022
Verified purchase

Great customer service. A problem was resolved very quickly, so fast that it was really no problem at all.

Reason I chose this business:

Good past history.

Thumbnail of user danield2126
1 review
0 helpful votes
December 8th, 2022

Excellent! You couldn't do better than this company. Great prices, excellent quality and if anything isn't perfect, they ship you a new one. Truly the best.

Thumbnail of user johnnyg271
Johnny G. – Socks Addict Rep

It is because of customers like you that we continue to improve as a business! Shop again soon!

Thumbnail of user thomasm3877
1 review
0 helpful votes
November 27th, 2022
Verified purchase

I have been trying ever since I accidentally completed the order to cancel it. It was successfully canceled after the weekend had passed. I will happily shop again with Socks Addict when I can get some Wigwams on sale!

Thumbnail of user nancym1935
1 review
0 helpful votes
May 4th, 2021
Verified purchase

Good quality socks, easy ordering, prompt delivery.

Thumbnail of user carolynb285
1 review
3 helpful votes
October 29th, 2018

I have been buying from Socks Addict for several years, and have never had a problem with anything. Maybe I've been lucky, who knows? All I know is that I love their socks!

Thumbnail of user bellap27
1 review
2 helpful votes
October 2nd, 2020

This is a total sham! SHAME ON YOU!

Your ads say there will be good values on socks to keep cold feet warm and then I look around and NOTHING is available for my son's size socks, AND I was promised 5$ off my order and that was another lie, you're tricksters and liers and karma will come for you, Now you're telling me that the item you took my money for doesn't exist!

Send my money back immediately or I will bring a fraud case against you, I am going to share this experience of inconvenience and lack of integrity or customer service

Thumbnail of user alanv77
1 review
0 helpful votes
December 27th, 2020

I purchased socks for a gift and the person getting the socks liked them but needed a different type of sock. There is a $6.95 charge to return the socks, as this person commented, not worth the cost. So make sure when you purchase socks from sock addict, you have everything correct or the price of the socks including return makes them too expense and a problem.

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterg734
1 review
0 helpful votes
November 12th, 2020

Bought socks did not fit maybe I am too old but when I shop i view mens, so when put in size do not expect to receive a womens size and returned purchased correct size and was deducted a 6.95 return fee. Never do business here they distribute products do not manufacture no exclusive anything. Plenty of distributers out there with no return fee. And the best part of this is they are not the lowest price trying anew place and it sucked.

Thumbnail of user jeffl852
1 review
0 helpful votes
January 20th, 2021

While their website says you have 60 days to return for a full refund, when I got a return authorization, they told me I only had 30 days. After that another 60 (website said 180) to return for a store credit, which expires after a year. Why would it expire? My money that they now have will not expire. Don't shop here.

Products used:
socks

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonp147
1 review
3 helpful votes
January 9th, 2018

I ordered on 12. 19. 17. My card was charged 12. 20. 17. I paid for 2 day shipping. I received an email that the package was shipped and should arrive 12. 23. 17.
1. 2. 18 still I have not received the package. The tracking number says the shipment was last scanned 12. 23. 17. I was promised a shipping refund. I was then told the shipment would be resent. Now the second shipment is lost. I have not been refunded the 2 day shipping. It is 1. 9. 18. Today I demanded a refund. I am disputing the charge with my Bank.

Thumbnail of user lisaf378
1 review
1 helpful vote
February 12th, 2019

The smart wool and darn tough socks I got were just cheap knockoffs - 3 wears and the elastic is worn out!

Thumbnail of user jamieg47
1 review
2 helpful votes
December 27th, 2016

I ordered on Dec. 17 and free expedited shipping was being advertised on their site. Well guess what. It's Dec. 27 and I still don't have the socks, nor do I have any correspondence from Socks Addict. I talked with a girl(Carla) on Christmas Eve and was told the order had not shipped and would be overnighted to arrive the next day. Well guess what. Can't get anyone to answer emails or phone calls at this point. Will never order from them again!

Tip for consumers:
Beware!

Service
Value
Shipping
Quality
Thumbnail of user jenniferd1144
1 review
1 helpful vote
August 21st, 2020

I ordered socks from this company after they sent me a coupon in the mail. This was a big mistake, I ordered on August 10 and but August 21 I still had not received shipping confirmation. I than tried to call the company and three times it went to voicemail. Then I got their supposed email address off of my PAYPAL site and received notification from my email provider that Thor email system was refusing to accept my emails. Now I started to feel like I got scammed. I called PAYPAL and let them know what had happened and they told me that they would take care of it, although it could take up to a month to get my money back. BUYER BEWARE THIS COMPANY IS NOT TRUSTWORTHY!

Thumbnail of user susant45
1 review
3 helpful votes
April 21st, 2015

I've ordered repeatedly from Socks Addict and have been willing to wait for my order since they obviously ship via Pont Express. However, I just had a conversation with customer service about an order I placed almost a month ago. They explained that my order was never processed because there was a problem with my credit card. That card was hacked, so we had to close the account. But we didn't close the account until about ten days after I placed my order. My gripe is that I was never notified that the order could not be processed. The order simply went into a black hole, No one at Socks Addict checks to see whether online orders have been fulfilled. I cannot do business with a company who apparently has soooo many customers that they cannot keep track of their orders. I've kicked the Socks Addict habit.

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From the business

SocksAddict.com is the go-to source for socks addicts. Running socks, hiking socks, and more from Smartwool, Darn Tough, Wigwam and other great brands.

Company Representative

Thumbnail of user scots48
Sock Squad I.

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