• SnapDeal

SnapDeal

Overview

SnapDeal has a rating of 3.7 stars from 782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 11th among Discount Shopping sites.

  • Service
    277
  • Value
    271
  • Shipping
    271
  • Returns
    260
  • Quality
    263

This company responds to reviews on average within 15 hours

Positive reviews (last 12 months): 83.3%
Positive
50
Neutral
2
Negative
8
91
See all photos

What reviewers want you to know

Positive highlights

  • Nice and great products for middle class families, Good quality products, with nice customer service support
  • Nice app nice app and good service and good product quality and good dilevery and service nice and good

Critical highlights

  • Worst customer care support n snapdeal service too worst.
  • Not a matter of money but it shows how irresponsible and arrogance towards customer service.
How would you rate SnapDeal?
Top Positive Review

“Best price”

Shalini M.
3/19/24

Snapdeal's reliable delivery is a significant reason I choose to shop with them. I can always count on them to deliver my orders as promised, which is essential, especially for time-sensitive items. The tracking information they provide adds to the peace of mind, and I appreciate the transparency in the delivery process. Their commitment to punctuality and transparency truly elevates the overall shopping experience, and I trust them implicitly.

Top Critical Review

“Very pathetic experience”

SUNNY A.
11/27/23

I had cancelled orders before shipping but still they were sent that to with missing items and wrong size. The return request was accepted quickly but the return has been an headache. Have to explain again and again to customer care the same story even after sending them all images in email. The pickup have been done finally but the status still shows pickup pending. I feel I lost my money on Snapdeal. Emailing them is of no use. Talking to customer care also no use as they have only selected replies as trained. And I don't use WhatsApp so can't say about that. Meesho is 1000 times better in deals and returns refund same day pickup same day refund right after pickup. My mistake I tried SnapDeal

Reviews (782)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (63) product quality (39) customer support (21) delivery service (26) shopping experience (20)
Thumbnail of user rahulk178
1 review
0 helpful votes
November 6th, 2019

Snapdeal helpline number@*******740@ *******@Snapdeal helpline number@*******740@ *******373@

Thumbnail of user dgsgjuyc
2 reviews
0 helpful votes
December 21st, 2019

Snapdeal customer helpline number// *******637 /// *******637 /// customer service support please contact customer helpline number all problem solve site and worst one also. As its products are very expensive and this's app is also

Thumbnail of user chaudharykajal451
1 review
0 helpful votes
March 19th, 2024

Snapdeal's hassle-free returns process is a significant relief. On the rare occasion when I've needed to return a product, the process has been smooth and efficient. Their transparent return policies and quick resolution of issues demonstrate their commitment to customer satisfaction. Their commitment to seamless returns, coupled with transparent policies and prompt issue resolution, solidifies Snapdeal as a customer-centric platform that truly prioritizes satisfaction and peace of mind.

Tip for consumers:
Try once

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user chhavia
6 reviews
125 helpful votes
January 29th, 2016

Snapdeal is most popular E-commerce site because everything available on this site at any time. Best part is quality and promising rate... comparison to other E-commerce site it is best among the all. I ordered Lenovo desktop last week and with 30% discount. I received the items with proper packaging and all products are genuine. The orders are delivered on time within 2 days of order placed. I really appreciate the customer care team.

Thumbnail of user rakeshy10
1 review
0 helpful votes
March 10th, 2021

I was a frequent buyer of Snapdeal till 2016 but, I stopped shopping with them since had a bad experience with their customer support. They had automated their entire customer support due to which one could not speak with a human. I recently saw an ad on Facebook and decided to give it another shot and to my utter surprise, this time they started to showcase their customer support options tome pro-actively.

I tried using their What's app chat support and found it very useful and quite a seamless experience. I will recommend everyone to be use them again.

Products used:
Bluetooth earphone

Service
Value
Shipping
Quality
Thumbnail of user teenab14
1 review
0 helpful votes
December 6th, 2021

Nice product. Fit and comfertable. Cloth is also good thanks snap dealfirst online shopping. Good experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bettinac13
4 reviews
0 helpful votes
January 28th, 2022

The shipping was fast but the quality of the products I ordered was weird. However, I got them with a low price. Thanks for discounts.

Thumbnail of user laxmis15
1 review
0 helpful votes
March 4th, 2021

Best Ecommerce sites in Indian market.
Indian Company with best services.
Best Customer service experience

Products used:
Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user isaaca75
1 review
0 helpful votes
August 18th, 2020

I have go so many things to write but in short if u want to save money then please don't buy anything from this fkrzz

Thumbnail of user golur
1 review
0 helpful votes
March 12th, 2021

I bought a product from snapdeal. But i change my mind and i raised return request, without any asking questions they took my product and refund it.

Tip for consumers:
Try it snapdeal .now they improve very good in all departments

Products used:
I bought shoe from snapdeal but cos change of mind and returned

Thumbnail of user ankitac4
1 review
0 helpful votes
October 15th, 2022

It was very nice product. And also I like quality of products. I just love the product it was same product as shown in applications.

Thumbnail of user nickys4
5 reviews
98 helpful votes
December 18th, 2015

I have used the services of snapdeal.com its a best company in comparison to others. 2 times i ordered online t-shirt for my sis both time they delivered on time. Their quality of apparel is so good as per our expectations. Thanks for delivering us your kind service snapdeal.!

Thumbnail of user ranis3
4 reviews
145 helpful votes
January 8th, 2016

Its good for online shopping. I brought laptop i3 mobile from snapdeal. This site provides products at affordable price with great sales offers and services. Best part of delivered 2-3 day.

Thumbnail of user ayushib
6 reviews
119 helpful votes
January 29th, 2016

Recently I visited Snapdeal.com. I bought ethics clothes for my nephew. It's variety of pure cotton ethic dress. Price is very well with seasonal discount available. Variety of colour option is well available. Promising price on this site.

Thumbnail of user anitat7
2 reviews
82 helpful votes
January 12th, 2016

Snapdeal.com is one of the best online website. Mostly I use Snapdeal to buy something, because snapdeal is only online website, who deliver the product timely. Last week I ordered micromax canvas mobile I got my cell phone with in 2 days. I was very happy to get my phone delivered on time...

Thumbnail of user sambhavit
5 reviews
134 helpful votes
December 18th, 2015

Snapdeal is a good store to deal with your choices provide reliable service to its every customer. Fast Delivery, Affordable price, Free shipment are the amazing feature of this site due to which traffic take place at this store.

Tip for consumers:
If anyone seeking a reliable online store then i would recommends to them this store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sohik
8 reviews
173 helpful votes
January 22nd, 2016

3 days ago I have ordered 1 mobile and 2 shirts from snapdeal and they delivered it to me on time and price was affordable. Snapdeal provides good customer services. I always prefer snapdeal just because of its great offers..

Thumbnail of user aashir
12 reviews
182 helpful votes
February 11th, 2016

I recently ordered washing machine from this site. Price was very impressive than
Other E-commerce site. My product delivered in 3 days, and taken no extra charges. Customer service was also good..

Thumbnail of user kritikak
7 reviews
146 helpful votes
January 29th, 2016

I always purchase online shopping and surf different E-commerce site. I visited Snapdeal.com, recently bought "Dell Laptop" more than market. Quality is good in this site and promising price.

Thumbnail of user promilal1
7 reviews
141 helpful votes
January 29th, 2016

Snapdeal is bigget E-commerce website. I purchase lots of things from Snapdeal and they are give quality and genuine product with awesome price than other online shopping sites. They are providing a good service. They deliver their product before promising time, and trust their service.

Thumbnail of user ritar11
6 reviews
119 helpful votes
January 29th, 2016

I purchased the computer speaker 5.1 but was confused where to bought from. My friend recommended me snapdeal.com then i visited this website. This site very nice and having good information. This site has variety of apparels and electronic gadgets which is very good and very affordable. I bought all my gadgets from here only and very happy with my purchase..

Thumbnail of user neetug
5 reviews
108 helpful votes
February 10th, 2016

Snapdeal is best for E-commerce site. Last week I ordered HP laser printer. This site given more pay option like debit, credit card and cash on delivery. Price was promising and reasonable. That was delivered on time. I would like to say that the services of Snapdeal is best.

Thumbnail of user ankitaa6
16 reviews
13 helpful votes
May 15th, 2017

I get all my clothes from Snapdeal as they are always on discounts. However, the same is not true for other ranges. The range is just ok and discounts are occasionally given. Also, the app is quite user friendly.

Thumbnail of user forrests11
5 reviews
39 helpful votes
July 24th, 2015

I have been using snapdeal for online shopping for last 2 years and the customer service that they are providing are really awesome. The quality of products is also upto the mark.

Thumbnail of user dharanic
3 reviews
25 helpful votes
June 5th, 2015

Oredered chair through snapdeal. Delivery was promised in 7 days, but got only after 12 days. But overall OK service needs to improve on keeping up time

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From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.
Typically responds within 15 hours

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