Santa Monica Ford

I had an ok service, not worthy of any kind of reviews either for or against them. However, during my last visit there, I must give them a review I feel is unsatisfactory to me. When I had a Honda and had my car serviced at the dealership in Santa Monica, I understand if they did not wash my car since the drought was going on. No biggie. At least, their vanpool service got me to my work and picked me up from my work to get my car when the service was done. However, the Santa Monica Ford vanpool service is different. Their vanpool only drops me off at my work. They will not pick up from my work to get my car from their facility. I had to get an Uber to drive me there. Doesn't this place care about their customers to get them back to their cars? If I was an elderly old lady living on a fixed income, that money for an Uber could have been better used for food or rent. I am not going back there again the next time I need my car serviced. I would rather wait for my car at another facility near to where I live when it get serviced than have to deal with that kind of treatment to a paying customer.