Sent in 2 phones and only received payment for one - scam
Date of experience: June 30, 2023
Devin H. — SmartphonesPLUS Rep
7 months ago
Hi Dave,
Thank you for your feedback. I’m sorry to hear about your experience and want to clarify the situation regarding your order.
Both phones were received and found to have LCD damage due to screen burn, which affected their value. As a result, we offered a revised amount for each device based on their condition. We sent you revision emails on May 1st and followed up on May 8th regarding your phones and your order.
If you believe there has been a misunderstanding or if you have any further questions, please reach out to us directly to support@smartphonesplus.com. We’re here to assist you and ensure any concerns are addressed.
Have a question? Ask to get answers from the SmartphonesPLUS staff and other customers.
SmartphonesPLUS has a rating of 4.6 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. SmartphonesPLUS ranks 6th among Sell Cell Phone sites.
service
4
value
4
shipping
4
returns
3
quality
3
This company responds to reviews on average within 3 days
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We make it easy to sell your phone, tablet, computer, smartwatch, and other electronic devices on SmartphonesPLUS.com. You can also shop certified pre-owned tech on our online store.
SmartphonesPLUS was started by three brothers from Iowa who thought it should be simpler to buy, sell, and repair your devices. Our family-owned business values honesty, excellent service, and fair pricing. This combination ensures our customers always get the best deal possible for all things mobile.
Company Representative
Devin H.
Typically responds within 3 days
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Hi Dave,
Thank you for your feedback. I’m sorry to hear about your experience and want to clarify the situation regarding your order.
Both phones were received and found to have LCD damage due to screen burn, which affected their value. As a result, we offered a revised amount for each device based on their condition. We sent you revision emails on May 1st and followed up on May 8th regarding your phones and your order.
If you believe there has been a misunderstanding or if you have any further questions, please reach out to us directly to support@smartphonesplus.com. We’re here to assist you and ensure any concerns are addressed.