Smartbyglasses

Don't trust this company, SmartBuyGlasses is a scammer company which demands confidential information, deprives their clients of anonymity, did not send my order more that a month after full payment, and refused to make a refund. All evidences and screenshots are attached below.

I placed initial order on Furla 2024/11/30. They sent it via DHL just to find out that DHL doesn't deliver to my main residence. They demanded my ID card photo, 3 of my signatures, Google link to the adress I want to ship and a photo of my house just to retrieve the order back from DHL. They failed to do so despite me providing them with what they've asked, so they proposed me to fetch another Furla from their warehouse in Hong Kong and to ship it to my mediator Meest Group in the USA 2024/12/15. I waited patiently, after what they informed me, that they noticed several orders to one adress (no wonder, a lot of people use Meest as a mediator) and they freezed my order until their inner investigation is done. They refused both to set time frames of investigation and to return my money and I was forced to live with severe miopia for a month without glasses, until I got money to buy specktacles in other company. Worst experience in my entire life.

Stay away from Smartbyglasses, they can't be trusted.

I ordered a pair of frames it's been around 10 days still no frames or update on when they are coming hell if I would have read reviews first I wouldn't have even ordered... Unbelievable that they are allowed to run a business to kidnap ppl merchandise and money and nothing gets done about it... frames are not cheap but since I have third party involved they are likely not gonna play with my merchandise time or money. Smh... and how does a full fledged company, business not have an customer service quality line that is foolishness