SmartBuyGlasses CA

Bought my Oakley glasses on line from Smartbuy glasses last week. The online customer service contacted me immediately after receipt of order to inform me of the process. I did originally order 2 pairs but the Hugo Boss were unfortunately out of stock. The oakleys arrived early and are 5 star. They were 1/2 the price buying on line versus buying the same pair in Calgary. My only gripe is that the Smartbuy website still has the Hugo Boss glasses advertised even though they don't carry them anymore.

There's no sunglasses store like Smartbuyglasses I will always buy my sunglasses from smartbuyglasses

I had extremely efficient and timely customer support. My selected Versace frames were currently not available but I managed to find another frame. Delivery in Canada was earlier than expected and the glasses are amazing. They fit well and being progressives I was quite worried. I also have an extremely high prescription. I was pleasantly surprised at the glasses I received and the vision through the ultra-thin 1.74 lenses that I had selected. So much so that I just ordered another pair online in a Givenchy frame. I hope this pair is as good as the last!

Good price, best product! Only the delivery time is a little long. The importe point to mention is we can try the product on the web site, it's amazing!

I ordered my contacts through them. After I had ordered I read the reviews about them and the delivery company they use. I saw the most awful reviews about both and I was started to get super nervouse. BUT! I recieved my contacts 3 days earlier then expected AND they were the perfect strength in perscription and perfect fit. I am very happy with my contacts.

I was thoroughly impressed with my order!
I was nervous after some of the negative reviews I had read. It did take a few weeks for the glasses to arrive. In those weeks I received status updates on my order frequently.
The glasses are in excellent shape and are exactly what I ordered. They arrived with a Nike case, guarantee card, as well as the original lenses before the prescribed ones were put in. Wow!
I have already ordered a second pair (not Nike).
Looking forward to their arrival!

What an amazing company this place is. My glasses are perfect. The whole experience was amazing. I cannot recommend this website enough.

Customer services went above and beyond to resolve my shipping issues and even issued me a partial refund.
Really happy to deal with smartbuyglasse. Thank you!

I had broken my dioptric glasses - the frames. It cost 4500 CZK in local shop, but smartbuyglasses have them for just 1500! I ordered and they were perfect, since I only broke the frames, I could fit the lens in them. However the delivery from Hongkong was caught at customs And i had to add taxes which made the glasses 805 CZK more expensive. I asked smartbuyglasses and they have given me full refund cash! (No voucher) Amazing, from now on, I only buy at smartbuy and will recommend my friends.

Ordered and delivered in a week.
I`m happy with the prescription spectacles that I received.
No issue. Quality, price, speed of delivery were, in my experience, very good.

J'ai acheté plusieurs paires de lunettes au cours des dernières années, et j'ai toujours été satisfait

Excellent service that was professional and helpful.

I never write reviews but I just have to put my support out there for this company. I bought a $30 pair of glasses and they were exactly what I pictured them to be. I had a minor problem with the lenses but they exchanged them and paid my shipping, no fuss! Jennifer in customer service was an absolute dream to work with! You never come across that kind of customer service anymore!

Ordered a set of prescription raybans, was it the smoothest process ever? No. Did I get legit raybans with my prescription and transition lenses in less time then my local optometrist quoted and at 150 dollars less? Yup. They even included the original lenses that rayban ships them with, the serial number is verified by rayban and the prescription checked out at my local optometrist, from order to delivery it took 14 days exactly, they shipped from Hong Kong (your like ERMAGAWD DEY TOOK ER JAWBS?!) but that's how they offer the reduced prices. If you're looking to support local shop elsewhere, if you wanna save a few bucks buy at Smartbuy and send their customer support team an email they'll hold your hand through the whole process and do a fantastic job.

UPDATED REVIEW:
After posting the review below- a sales rep reached out to me and after reviewing my case, they let me choose the lenses I originally wanted and sell had them cut and shipped to me free of cost. (Which is what I wanted instead of sending the glasses back and waiting foe a refund to order new ones)
THANK YOU CASELYN FOR YOUR GREAT CUSTOMER SERVICE AND HELP.
I now own a pair of Tom Ford eye glasses for every day wear and a pair of Gucci Perscription sunglasses. Both were very affordable and Because of the very affordable prices of these designer perceiptik lense glasses I am able to justify ordering a 2nd pair of eye glasses so I can switch it up and not have to wear the same black frames every day. I'm ordering a tortoise brown colour next.

Even after a very confusing and bad first experience, I will continue to shop from smart buy as every one is human an makes mistakes, what really matters is how you handle yourself afterwards. Sorry that it took me so long to change my review (I was sent the new lenses in February)

Thanks again Caselyn and smart buy!

FIRST REVIEW JANUARH 2021 BELOW.
I wanted so badly to like smart buy, I have been a clearly customer for years but they don't have as many designer options. I spent days comparing styles on their website and browsing all of the options... when I finally came to a decision I placed an order for one pair of Tom Ford frames with prescription lenses. I then got a PayPal email saying I owed $75 (how? I purchased one item and paid online... how could they get the price wrong?) flag 1... but I ignored it because it said my order was processing online. Then I got an email 3 days later saying that the style I ordered had been discounted... huge bummer but ok, I get that happens. I go online and pick out a new pair that was similar in style and a recommendation from their online sales rep... they were $40 more expensive and The sales representative took care of updating the order exchange for me and sent me a PayPal link to pay the difference. Then 2 days later I get another email saying that my second choice pair was ON BACK ORDER until late February (it was end Of nov/start on dec- and I had just broken my current glasses so I couldn't wait months). So I went back on their website and looked for hours to pick out another pair I was super discouraged at this point and had wasted almost a week, the online sales rep apologized and offered me a 5% discount... I pick a pair, send the style info and a screenshot to the sales person (as instructed) and she updated the order and exchanged them for me... the next day I got another email saying that the glasses that were "discontinued" were in production and should be shipped to me soon!... hmmmm weird. I log onto the website and now I see I have TWO orders open. The first shows my original "discontinued" pair, and the 2nd back ordered pair. And then new order number is created for the 3rd pair. I check that invoice and my online banking and see that not only was I charged twice instead of exchanges but I also paid FULL price lol... I messaged the sales rep online chat window again and tell them all of this, and that I do not want 3 pairs of thick black framed glasses and that I want a refund and that this is crazy that it's been this difficult to buy one pair of glasses... he confirms with me what pair of glasses I actually want and cancels the other two, and suggests I take another look and get a second pair of glasses to use up the double charge amount instead of getting a refund (they didn't believe me when I told them I was double charged and said it was just the way a trade looks on their system- I had to send them a screenshot of my card charges) I said "I do not need two pairs of eyeglasses but I do want a pair of prescription sunglasses so I will use it for that" i then looked on their page and found a pair of sunglasses, I sent him a screenshot and said I would like to order this pair of sunglasses with that credit amount. The sales rep confirmed with me that i wanted percription lenses in both or just then "tinted lenses" I said " I wold like both the eye and sun glasses to have prescription lenses, like the photos sent (Tom Ford eye glasses - clear. Gucci SUNglasses- tinted) he replied great I have that all done for you. I asked how long should I expect them to take because it had taken so long already. He said a few more days because the will need to add a tint to your prescription on the sunglasses. The order arrives. SEPARATELY. I was very happy with the Tom fords and it made the who order headache not so bad... then a few days later the sunglasses show up WITH CLEAR LENSES. I message the customer service chat line again... Get no where the lady sends me a return label... then I thought, why don't I just ask them to send me the correct dark tinted lenses and I can have them swapped out myself... and even offered to send the clear ones back. At first they said no... I'd have to send thing back and pay shipping... then they said they could SELL me the dark tinted prescription lenses for $70 but because I didn't know that "tint" also refers to the costing they put on clear lenses and I should not of assumed that THEIR sales rep would think that when I said I wanted a pair of eye glasses and a pair of sunglasses that I meant sunglasses frames with tinted lenses for the sun... not sunglasses frames with regular eye glasses frames. I even offered to place ANOTHER ORDER of contact lenses or eyeglasses if it meant they could put the correct lenses with that order... but NOPE. OVERALL, DONT BOTHER. THEY DONT VALUE THEIR CUSTOMERS, TAKE OWNERSHIP FOR THEIR MISTAKES OR EVEN TRY TO MEET YOU IN THE MIDDLE. I was so excited when I stumbled across this website, was going to order multiple pairs both prescription and not, as well as contact lenses... I gave them multiple chances to try to redeem themselves and they failed over and over. I ended my support chat today by requesting a return label. And I'm going to order them from somewhere else and recommend to my friends and anyone who asks DONT WASTE YOUR TIME. Which is extremely disappointing as a fashion blogger/influencer I was hoping I found a business with customer service to match their great prices and large selection that I couldn't recommend to my followers.

I just purchased my first pair of glasses from Smartbuyglasses.ca and was impressed on how quickly my new pair of prescription glasses arrived. The fit and the prescription are perfect and I am very happy with my purchase. I would not hesitate to use them again.

Last week I ordered 2 pairs of sun glasses from this website. After I placed the order I went on the internet checking if this company had bad reviews. This is how I got here! After reading all the bad reviews I decided to cancel my orders, I also contacted the manufacturer who produces the sun glasses I ordered asking if this company was an authorised seller of their products, the answer was "NO". So I kind of started panicking a bit. After 2 days they refunded my money. I ordered via PayPal. So I am not sure if the company sells original products but I can confirm that my money was returned on the spot.

Site has the largest selection of designer frames that I have come across. After spending months trying to find the perfect frames in every store in Vancouver. I came across the SmartBuy website and found the Manufacturer I was looking for with a good selection and a great price (less than another website and half the price of a well know retailer) They were delivered on time and they were exactly as ordered. Mistakenly charged some delivery fee was reimbursed after contacting the customer service. Will definitely buy here again.

People have speculated as to the validity of this company as well as the authenticity of what they sell. Well, I ordered in stock Maui Jim Red Sands for $249 CAD on October 21st that were shipped from their Hong Kong origination center and just received them today October 25th in St. John's, NL, Canada. They are the real deal and exactly what I wanted, having just returned from Florida, where the identical pair were $229 USD. I have the same bronze lens Haleakala's just purchased in Florida and the vision is identical. Thank you smartbuyglasses.ca!

Best transaction ever, very quick shipping, I purchased 2 pairs of Ray Ban with std lenses and the price was amazing

I was afraid I would not receive the pair I ordered, but everything went seamless.
Customer service is relatively slow but everything else went seamlessly.

Great products, fast shipping, and so easy to do business with! All products are delivered very quickly and in brand new, never worn factory condition. Highly recommended.

I placed and order on this site, and I received it within 3 days! I'm really impressed by their service. I have been kept informed about my order status with very professional emails. I could also track the parcel on Fedex website, which was pretty useful.
I definitely recommand smartbuyglasses, and will purchase on the site again.