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SmartBuyGlasses CA has a rating of 2.3 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SmartBuyGlasses CA most frequently mention customer service, credit card, and several times problems. SmartBuyGlasses CA ranks 154th among Eyeglasses sites.
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They did everything they needed to do in order to contact me ( Text, email and call) to ensure they had my correct order and that the sizing was correct. They to the time to inform me every step that was being taken via email.
I went to my sons eye doctor follow up and he told me that smartbuyglasses should let people know that the pupil need to be in a specific point in the glass and that this can only be correctly mesure with the right instrument. So thanks to this I need to pay for lents I already paid for! This for me it not ok! We cannot trust them witth our prescriptions.
0 stars if possible.
Oh, positive reviews here are paid marketing posts. Un-verified customers. 100% SURE.
My Order CA*******322G
I'm a second time customer. The first was also a bad experience with item getting cancelled, reprocessed, re-ordered, delayed order, everything that just can go wrong.
I tried to give it another shot, NEVER again and it just got worse. Ordered something. Help desk changed something and confirmed the order.
After which, I checked my status, it got cancelled!
My credit card has already been charged, they didn't inform me, and I had to find out myself.
Despite me confirming the order with their help desk a few days ago!
--Update--
Instead of getting the refund, decided to push through with an alternative just to finish this fiasco.
Given my complaint, they expedited delivery of this new one.
So far item arrived and it is okay.
My advice for anyone purchasing, to coordinate fully to ensure item is available and ready to ship. I cannot comment on standard delivery schedules as I know mine was expedited.
I see there are many horror stories about "suspicious transactions" that go through right away on your credit card and then they say they want your driver's licence to prove you exist. Once you've sent the copy of your driver's licence they then tell you your frames have been back ordered, even though there's nothing on the web site to indicate they are in short supply. Still waiting for my glasses. The frames are still featured as available on the web site.
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Largest Range, Best Service, Great prices!
SmartBuyGlasses is fully dedicated to providing our Canada customers with the largest range of designer sunglasses, prescription eyewear, contact lenses, optical products and optical services at the best possible prices. Our customers can always rely on us for a vast selection of optical products from the latest eyewear trends to the classics that never go out of style. We pride ourselves in offering our customers great deals daily and guarantee an enjoyable shopping experience.
SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the world's leading online designer eyewear retailers with operations in the US, Canada and Italy. With cross-continent operations we are able to work closer with our global distributors ensuring that we can provide you with the most comprehensive range of eyewear at excellent prices. We are passionate about providing exceptional customer service and relish working in such a varied international setting.
Hello Paul,
I am truly sorry to know about what happened to your orders. Please accept my sincere apologies for the inconvenience this has caused you.
If possible, please reply to my request with your order information so I can further assist you.
Sincerely,
Katherine