• SlickWraps

SlickWraps

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Overview

SlickWraps has a rating of 2.56 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. SlickWraps ranks 107th among Mobile Accessories sites.

  • Service
    5
  • Value
    4
  • Shipping
    4
  • Returns
    3
  • Quality
    5
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
3
See all photos
How would you rate SlickWraps?
Top Positive Review

“Very happy with Slickwraps Skin”

TEri N.
1/21/20

Very happy with Slickwraps Skin. They are the best. Bought from them 1 week ago. Their designs are Awewsome.

Top Critical Review

“Poor business practices”

Alex g.
1/12/24

I ordered a skin and they sent the wrong skin. Fine, however when I went to address this with them they wasted 2 days asking for "proof" with a photo. Then when I "proved" that it was the wrong item they told me to send it back, on my own dime, with no shipping refund. Also they refused to waive the 1.50 "processing fee" even though this is completely their mistake. Clearly this is how they value their customers and they would rather go this route than make the situation right.

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user alexander.sprangers
1 review
0 helpful votes
January 12th, 2024

I ordered a skin and they sent the wrong skin. Fine, however when I went to address this with them they wasted 2 days asking for "proof" with a photo.

Then when I "proved" that it was the wrong item they told me to send it back, on my own dime, with no shipping refund. Also they refused to waive the 1.50 "processing fee" even though this is completely their mistake.

Clearly this is how they value their customers and they would rather go this route than make the situation right.

Tip for consumers:
The quality of the product itself was also poor, but that’s another story.

Products used:
Laptop skin

Service
Value
Shipping
Returns
Quality
Thumbnail of user terin22
1 review
0 helpful votes
January 21st, 2020

Very happy with Slickwraps Skin. They are the best. Bought from them 1 week ago. Their designs are Awewsome.

Thumbnail of user craigs262
2 reviews
3 helpful votes
January 13th, 2020

I had to file a complaint with the BBB and opened a least a dozen tickets with Slickwraps. I paid extra for 1-2 Day Express Shipping and that never happened. They finally gave me a tracking number but it seems the package keeps going further and further away from where I live, so not sure what address they put on the package. Check out their BBB history of over 100+ complaints. I would avoid this company (in my opinion) at all costs. Ps. Their support number = disconnected.

Thumbnail of user jlawson1281
1 review
0 helpful votes
October 5th, 2023
Verified purchase

10/4/23:
The wrap set I purchased came with 5 skin pieces for the Xbox One X. The front piece that's intended to cover the eject button, IR sensor, pair button, and USB port was so poorly sized that it couldn't be used at all. I sent two photos to SlickWraps support, but have not yet received a response.

10/5/23 Update:
SlickWraps support responded back requesting that I pay a $10 shipping and handling fee in order to be issued a replacement. For reference, the price of shipping is $6.04 on SlickWrap's website. That's a 65.5% upcharge on shipping, and an additional 1/3 the price of the original purchase.

No customer should be expected to pay for a replacement after receiving a defective product.

10/10/23 Update:
SlickWraps agreed to send me a replacement front piece. I have since received and applied the replacement. It fit flawlessly this time around! While I would've preferred to have this replacement sent without as many back and forth emails, the new piece fit perfectly, and it looks quite striking. My girlfriend absolutely loves it!

Products used:
Xbox One X wrap

Service
Quality
Thumbnail of user willy117
1 review
0 helpful votes
June 17th, 2023
Verified purchase

I made a purchase on slickwraps.com on a Saturday morning and then changed my mind two hours later. I immediately contacted the company via email to cancel the order, and the company responded 30 minutes later via email to ask why. I explained why; however, the company did not respond. The company (same person) responded three days later, via email, to inform me that it was too late to cancel, because my order was being processed.

Tip for consumers:
No

Products used:
iPhone 14 wraps

Service
Value
Shipping
Returns
Quality
Thumbnail of user brucem426
1 review
0 helpful votes
July 23rd, 2020

Purchased item over a month ago. Site says processing. Will not refund or return communication. Their site was hacked. Google for similar reviews and news on hack. Beware of scam.

Thumbnail of user jaym1424
1 review
1 helpful vote
January 15th, 2024

Much harder to put on compared to orhers like fishskyn. Replacement requires $12 shipping fee, no refund option either.

Tip for consumers:
sucks in everyway

Products used:
skin

Service
Value
Shipping
Quality
Thumbnail of user tommyl127
1 review
0 helpful votes
October 26th, 2021

The site is a scam site. Like other that have reported I ran into the same problems. I ordered 2 wraps 4 weeks ago for my Ipad mini and no shipment. They just sent me a link with the "Convid Delay" excuse. Buyers Beware!

Thumbnail of user davidt988
1 review
1 helpful vote
December 30th, 2019

They basically ended up scamming me. I made a return and had to pay for shipping on the return. Never refunded. Avoid buying from.

Thumbnail of user adnanq2
1 review
0 helpful votes
August 26th, 2020

Order 1 month ago but still waiting for it. No reply as I have sent numerous emails to them. Total fraudulent activities. Worst ever website

Thumbnail of user vamsim2
1 review
2 helpful votes
August 17th, 2018

Order#*******. Delivered wrong colored products. And they ask me to pay to ship it back to them and for them to re-ship the replacement product to me. I got emails from one Isabel and thought customer service was rude. A phone number that won't work and an outsourced customer care that don't really care about what the customer thinks about the company.

Thumbnail of user robbe6
1 review
0 helpful votes
November 5th, 2020

Utterly incompetent... terrible service. Never got the product so cant comment... save your money!

Thumbnail of user rs366
1 review
0 helpful votes
August 26th, 2019

On August 4 I ordered a skin for my macbook. On August 5, my card was charged... not authorized - charged. As in, the money was taken out of my account and given to Slickwraps.
On August 19 I checked my order. It was still "Processing." I used the online form to contact customer service to inquire about the status of my order. I received back a form letter email. This email informed me that:
A) I should expect a response in 2-3 business days. And
B) My order would take (at the longest) 6-8 business days to ship.
(From August 4 to August 19 is already 10 business days.)
Today, August 26 (5 business days from the date of the email), my order is still In Processing and I have not received a response from anyone at the company.
I called the toll free number listed for this company and got a recording that it is not in service.
I am smelling a big fat scam.
I'm giving this company one chance to fix this error, contact me, and ship my order. If I have not heard anything in 24 hours, I will dispute the charges and file complaints with the proper authorities and government overseers.

Tip for consumers:
I found two phone numbers for them. A toll free number is out of service and a local phone number that is a Google Voice number that doesn't answer. SCAM SCAM SCAM

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewj141
3 reviews
2 helpful votes
September 9th, 2019

Saw this website after looking for a phone skin company that delivers to the UK. It turns out I had ordered the wrong skin and so I emailed customer support and got a very quick and nice response from someone called Lee. They sent me the skin I wanted and it arrived the very next morning.

Having just put the skin on my galaxy s10 plus, it looks fantastic, I really like the charcoal design I went for with a red camera cutout.

Thumbnail of user lucindas15
3 reviews
2 helpful votes
September 13th, 2019

Again, this process is very smooth. They gave me updates via email about the shipment process. The items came within a few days--very timely and organized.

Thumbnail of user markm1324
3 reviews
4 helpful votes
September 9th, 2019

Easy to install and everything... and its durable and rubbery solid. Best phone skin to buy... highly recommend.

Thumbnail of user ableera
1 review
0 helpful votes
June 3rd, 2019

I'm loving my Slickwraps Skin. It came very fast. Skin Quality is Absolutely Amazing. There Customer Support is also very friendly.

Thumbnail of user abua11
2 reviews
1 helpful vote
April 20th, 2017

Ordered an item that was available only there and had it sent across the globe
All was cheap & fast!

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