SKYLUX Travel has a rating of 4.8 stars from 2,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
I started using this company years ago and had a great agent. Unfortunately, I used another agent who has been giving me the worst prices. This company should be cheaper than Expedia and Delta but they are not. Buyer beware.
I got some tickets for an international trip. I am a bit nervous as to how it will work out because my agent said he could only book the international leg of journey, so I had to get the domestic part myself. In doing so, my baggage will not be checked all the way through, I will have to retrieve it and then re check it in, which is something I have never done in my 30 plus years of international travel. I will have to wait and see how the arrangement works out once i take the trip next month. Fingers crossed.
I was on a trip and needed to reschedule my flight home. I emailed my agent and she responded quickly and was able to handle everything. The knowledge I know I have help at my fingertips is worth so much to mr
Dear Customer, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
The customer service I had from Estelle was great. She's a good agent and kept looking for me until she found the best possible deals. My only complaint is with the COMPANY and NOT with the AGENT. I just wish they could've processed the entire trip for me. I was more than willing to give my CC# and passport info onto to her. But she said it was basically against company policy. All travel agents process and prepare everything for you. I understand that many people don't like giving out their info all Willy-Nilly but this is a legit company is it not? If so, then why not grant that access to your employee and give them a piece of the commission or sale.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 236211
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Special thanks to Jamic C, my travel consultant for getting me a really great business class deal on my trip to Europe in the Fall. He was easy to work with, attentive to ma concerns and professional! I'm looking forward to a great travel experience and if all goes well, I will be making my future travel arrangements with SKYLUX Travel!
Thank you so much for your fantastic review! We're thrilled to hear that Jamic provided you with a great business class deal for your upcoming trip to Europe.
Air France has a somewhat difficult website so I decided to let Skylux deal with it and book me a round-trip to Paris. They booked us in premium coach and arranged for our desired seats.
Our agent, JOE was experienced, knowledgeable, and pleasant. We were very happy with his assistance.
Thank you for the great review! We always try to provide great alternative services to the airline sites.
We asked Elliot for assistance with a request for air travel options to South America.
As in the past, he was amazing and very thorough in offering options that fit our destination, dates, and budget.
Thank you for the great review! Safe travels.
Flem was recommended by my sister. I emailed him yesterday and got response right away. We confirmed everything today and was fully satisfied with the service. I recommend him to my classmate and she also booked her flight thru him.
Thank you for sharing your experience! We're delighted to hear that Flem provided you with prompt and satisfactory service for your trip to the Philippines.
If you want to fly business class on a major commercial carrier and pay premium economy prices this is your go to company. Service was top notch. This is my third purchase. Anthony was a great service rep.
This site provides the best airline options and I am always taking care of through the process of ticketing as well as anything that has to do with the flights booked. Customer service is always great. Thank you Samson!
We are so thankful for your kind words! It is what keeps us going!
Heinz is very patient and customer-oriented. I admire his talent and also his gentle attitude to understanding customer needs.
Dear Customer, We greatly appreciate your kind feedback. It’s wonderful to know that our agent met your expectations. Thank you for choosing us, and we eagerly await the chance to help with your next journey
Alister was professional, knowledgeable and extremely helpful.
Hopefully, our journey proceeds without any glitches and when it does, will highly recommend your services to friends and relatives.
Thank you so much for your kind words! We're thrilled to hear that you're delighted with our service and that Alister provided such professional, knowledgeable, and helpful assistance.
My associate worked with me for weeks. Each time my itinerary changed, Eve D. Was quickly able to come up with alternate plans. This is especially helpful with travel to multiple countries on different airliems.
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
We had a complex itinerary from an area with small airports to an overseas destination. We ended up with 5 good options in less than 15 minutes and then were able to negotiate the best one, make the reservation, and get what we wanted. The agent as quick, competent, and courteous throughout.
Thank you for sharing your positive experience with us. We're thrilled to hear that our agent was able to provide you with multiple options for your complex itinerary and that you were able to negotiate and secure the best option quickly.
Cooper was extremely helpful and patient in assisting me with flights to and from Europe for a cruise with our elderly mothers. So refreshing to have a person talk us through the options rather than just relying on a website! Looking forward to our vacation!
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Cooper is awesome! Thank you very much for being our Customer and sharing your great impression on us!
I was somewhat concerned about dealing with a travel agency that was not familiar to me. But the speed of responses, quality, and savings in premier flight opportunities soon put me at ease. So far, for business class travel, they seem to be in a class of their own.
Thank you very much for taking your time to review our services in a great way!
The amount of time they put in to help you find the best deal is amazing, no rush, they will try until they find the best deal possible, and when they find it, they will assist you with any issue until you get back from your trip, this is amazing. And Melinda Gates, I don't even know what to say, I have been booking with her 3 years but she always give her best like it's the first time. For our family of 7 trip coming up in June 2021, she gave it all to make our trip possible by offering us 3 to 4 options to choose from. I'm way beyond satisfied. Thank you for your time and hard work, best of all, your professionalism. Truly appreciate that.
I've used SkyLux countless times to book business class air and have always had a positive experience. The savings is substantial over booking direct with the airlines and our agent has gone above and beyond to insure that we have the best flight itinerary possible. I would highly recommend using SkyLux Travel when purchasing business and first class tickets. JM the agent I work with is fantastic!
I was a little skeptical at first-did some online research-then connected with Michelle. She was amazing to deal with -listened to my needs-checked multiple days /route options /emailed-called back and forth and finally found us amazingly priced business class tickets at literally HALF the price of what other sites where offering -will use them again in a heartbeat
We're so glad to hear that you had a positive experience with one of our agents. Providing professional service is one of our top priorities, and we're glad that it showed in your interaction with our team members. Thank you for choosing us.
Agent spent more than an hour checking various options and sending them to me via email so that I could see them in print. I believe that my itinery meets my needs at a reasonable price.
We are glad to hear about your satisfaction with the agent's assistance! Thank you very much for booking with us!
Answer: Hello. Please contact our Customer Support at 855-507-9771 or send us an email at cs@skyluxtravel.com. We will gladly assist you. Thank you.
Answer: Hello. Please send us an email with your ticket number or confirmation number at feedback@skyluxtravel.com. We will gladly take a look at it. Thank you.
Answer: Why do you need something else? SkyluxTravel offers the most affordable business class tickets I've ever seen.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 202501
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.