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Claim Your BusinessSilkletter has a rating of 3.3 stars from 6,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Silkletter most frequently mention customer service, water bottles, and final product. Silkletter ranks 5th among Promotional Products sites.
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Simple, quick and easy shopping experience! The product exceeded expectations, and SilkLetter has been trouble-free. We will definitely order from them again!!
I ordered flasks to be customized with our logo and lettering. They sent several proofs of our logo with lettering to be put below it. It was sent to production once we got the correct logo and lettering. The production took over 20 business days to complete. Once we received our flasks the logo was suitable, but there was no lettering underneath it as requested. Trying to speak to a person on the phone is impossible. I have sent over 12 emails to rectify the problem and send the correct flasks to me with the suitable logo and lettering. There has been no resolution to the issue, and no one at the company will take responsibility. We sent over all the documents to back up the order, but they still have not responded with a resolution. The salesperson Pat was the one who put in the incorrect order. I would never work with this company again. BUYER BEWARE!
Simple, quick and easy shopping experience! The product exceeded expectations, and SilkLetter has been trouble-free. We will definitely order from them again!!
For one blank sample thought it was going to be free. I have been disappointed with many webcam covers and wanted to see how well this one sticks. Others tend to slide around because of the adhesive or the slide breaks or hard to use for a laptop. Ordering was okay. Would rather use PayPal for payment.
Wonderful to be able to design and manipulate the image on the way to check out, but difficult to change things, site felt glitchy and it is unfortunate that you cannot edit color or quantity in the basket. Had to go back and process a new order all over again.
When I saved my project it saved it as black instead of navy. Also, would be good to have grid lines on the design pages so you can see if you're getting things straight/centered.
Great custom design team! They made that so easy! I'm just hopeful I have this by my event on March 28th! The timing works out by the estimates. Fingers crossed!
Karen B was great answering my questions and fixing shipping address on order and adding delivery date. I should expect new email in a day
I am actually terrifying right now imagining SilkLetter would f up my design because the print surface is kind of curvy. LORD, please help me, hope this money translates into exceptional works. I don't know I can't say much right now, amen.
Really fast sample, and edit. I was able to get my order changed in minutes, thanks to their chat box!
The end user experience on this website is great! I love the design lab and the feasibility of navigating all the different product offerings. Thanks! I look forward to doing more business in the future.
so excited to find a vendor who would allow a less than 250 minimum!! I'll certainly checkwith Silkletter when I come up with my next promotion!!!
Everyone was very helpful, especially when I asked for many edits until we found the right fit. Thanks for all the patience.
It was fine except that you couldn't edit your order in the cart. You require that you start all over. Bummer
I ordered flasks to be customized with our logo and lettering. They sent several proofs of our logo with lettering to be put below it. It was sent to production once we got the correct logo and lettering. The production took over 20 business days to complete. Once we received our flasks the logo was suitable, but there was no lettering underneath it as requested. Trying to speak to a person on the phone is impossible. I have sent over 12 emails to rectify the problem and send the correct flasks to me with the suitable logo and lettering. There has been no resolution to the issue, and no one at the company will take responsibility. We sent over all the documents to back up the order, but they still have not responded with a resolution. The salesperson Pat was the one who put in the incorrect order. I would never work with this company again. BUYER BEWARE!
Tip for consumers:
Worst customer service, worst sales people.
Products used:
Trying to get the correct product sent.
The website is a bit clunky with very long load times, and we found it hard to use. But we are excited about what we ordered now that we are finally through the process!!
Thanks :)
So far - so good - great pricing, helpful customer service and easy enough to use website!
Wish the adhesive for this product had much more 'holding' power....
Karen B was extremely helpful and made the ordering of 50 supply bags a smooth and easy process. She sent the logo to the art department right then and they got back to me within 15 minutes. Incredible Customer Service Experience. Thank you!
The website doesn't always view correctly in Google Chrome. The bags we received did not have the finish shown on the picture and were somewhat low quality. Customer service contacted us because our logo would not print at the size needed. We submitted a vector image, but the ink would run together on our tagline, so we had to alter our logo.
editing design is difficult. I'm confused about the ordering process and receiving the proof. Wish you could see a larger image of your design.
Prices are reasonable in caparison to other companies. I had a question before placing my order which was promptly answered through the chat on the site.
What a great experience! I had a little design struggle and they helped right away with all my revisions and still let me use the 5% coupon code a week later! I can't wait to see the bottles!
I worked with SilkLetter to get a product to my office in a timely manner. The customer service department was highly professional and courteous, working with me to make sure the delivery date was secured. Customer Service provided excellent service with additional questions. The product was high quality.
Wish you could go back and adjust colors and quantities from the shopping cart. There was no way to edit an item. Only delete it.
SilkLetter has been wonderful through the entire set-up, proofing, and ordering process. They were timely, helpful, and professional. This is the second time I have used them to order for a 5th grade tumbler and would highly recommend them to anyone!
Shipping is a little high for one item - Wish I could have ordered two colors and shipping didn't double.
I didn't see where I could pick which cheek to put the logo on so I'm not sure what will happen. My chat service was excellent.
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