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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived software compatibility issues that compel users to purchase new products unnecessarily. This has led to feelings of frustration and claims of extortion among customers. Despite these concerns, there are indications of a responsive customer service approach, with some customers appreciating the assistance provided. Overall, the sentiment reflects a struggle between product quality and customer trust, highlighting the need for improved transparency regarding software compatibility and a more customer-centric policy to enhance satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Buyer Beware
After speaking with their support this morning, they have once again created a scenario where they claim their software wont work with new computer operating systems and therefore you are required to buy new software from them. EXTORTION. I explained that EVERY other program I have operates just fine with Windows VIsta or Windows 10 and the new operating systems readily work with older software.
Not according to them. You must buy new software in order to use their hardware that you purchased from them. Sucks to be them. Buyer Beware!
This is the second time they have gotten me for hundreds and I will not play this game EVER again!
This company sucks!
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