Signs.com

I've had so much trouble getting signs.com to fix its mistake on my print job, order #******* for $345.94. I paid for the order (dozens of large vinyl wall decals) on 12/14/21 and received the order the next week. However, it was heavily pixelated and not suitable for display.

- I emailed on 12/22/21 to request a reprint or return, but I never heard back.

- I emailed on 1/3/22 with the same request, but never heard back.

- I posted a critical review on the company's ShopperApproved feedback (1/6/22) and heard back the same day. The company sent an email indicating "I will go ahead and get this reprinted with the correct file." It was signed "Signs.com Customer Care."

- I emailed on 1/13/22 because I had not yet received any shipping confirmation of a reprint, nor any other communication.

- I posted a review with the Better Business Bureau on 1/18 and a representative wrote back to that review, indicating that she had emailed me and was simply waiting for my feedback. The only problem here is that she emails from an account that cannot be replied to. I've sent messages with and without attachments from three different email accounts on four different days, and they all bounce back as undeliverable.

- Now more than a month after my initial order, I have limited use for the decals that have yet to arrive. I'd love to request a refund from this company (and would gladly return the pixelated product), but they simply don't answer my emails. When they do, they do so from an email address that cannot be responded to.

Signs.com acknowledged that they made an error but refused take responsibility and issue a refund, offering only a $26 credit on a $130 order. It took five contact attempts - three messages that went unanswered and two chats that they did respond to - to get even that.

Two orders from signs.com. Order one was a boat decal in Navy Blue which turned out fine. Order two was boat lettering and a cutout of the decal using their designer, which went wrong.

Told the designer to use the file and color from the decal as a reference. They said no problem, go the job done, and delivered it. The delivered product was not the same color as the reference design (Navy Blue).

I shared my emails with the designer and pictures of the finished product. Signs.com said they offer decals in any color but lettering in only a smaller selection of colors and that my chosen color was not among them.

They didn't bother to tell me this and just printed the job in a color they felt was closest (and it wasn't close). I pointed out that they should have informed me that they couldn't follow my directions and they said - yeah it would have been better if we talked with you before running the job so how about a $26 credit off your (unusable) $130 job? I said no thanks, how about I never buy from you again and leave an honest review.

Here's that review. Decide if you want to work with a printing company that doesn't stand behind their work.

Very happy with our order! It took less than a week from ordering to arriving at the front door, and the quality is excellent.

Looked better than expected... vibrant and sharp sign prints. Shipped in a timely manner and the packaging was perfect. Very satisfied!

There was a time when Signs.com was the perfect example of an customer oriented company with a strong emphasis on quality and customer satisfaction. Unfortunately those days are long gone due to the following reasons:
1. Their "updated" user interface is cumbersome and not user friendly at all. Not to mention that it chokes and takes forever to load anything.
2. Their customer service team now takes in excess of an hour or more to get a hold of anyone and their design staff sometimes takes days to provide a response.
3. Their quality of their banners is non-existent as their banners tear after one use.
4. They no longer stand behind their products and instead attempt to do everything that they can to avoid making their wrongs right. Example: I ordered a banner well ahead of our scheduled event due to the fact that their website stated that there would be delays in production and shipping due to staffing shortages. I received my banner and everything looked fine so I rolled it up and put it back into the box to store until our event. A few months later, I took the banner out of the box and hung it during our event at which time the grommets came out and tore the banner. I then called customer service and spoke to a representative (after an excessive hold time) about what had transpired and was told that they will only warranty their products for 30 days. I then explained that I ordered the banner early because of their messaging on their website and stored it in the box the whole time until the event (using it literally only once). They agreed that it was unacceptable and then attempted to offer me a credit of half the amount of the purchase to go towards a future purchase instead of reprinting the banner that tore after a single use... RIDICULOUS... Our team has always used Signs.com in the past but we will be switching vendors for our banner needs moving forward.