MLB.com Shop

Cristin provided me with excellent customer service. She was able to update the package tracking information with a delivery date. It was delivered that evening. I will continue shopping at MLBshop.com.
Thanks Bruce

Cristin@ MLBShop was by far the best Customer Service Representative I have ever dealt with. Her patience, thorough understanding of the subject matter and dedication to providing outstanding customer service was the best I have ever encountered. She was 100% solutions driven and super responsive.

She truly embodied the importance of what post-sale service is supposed to be.

Because of her my wife and I will be MLBShop customers for life.

Cristin is very knowledgeable and provided me with exceptional customer service with my order. She handled my order quickly and made sure I was happy. I enjoyed talking to her and look forward to ordering from MLB.com again. Thanks Cristin!

Matthew provided me with excellent customer service! Unfortunately shipping damaged item delivered to me but he handled my issue by arranging replacement quickly and efficiently. Thanks!

Cristin took perfect care of me and made sure I was happy with my return/replacement. Wish I were treated that way from every other business out there. Thanks again!

I ordered a jersey for a gift from MLB. When it arrived, there was some shipping damage. I emailed the customer service department and a new jersey is on it's way! They told me to go ahead and ship back the damaged one when it was convenient. No hassle, just an friendly and responsive customer service department. I wish all online vendors were like this. Good job guys!

Marie Wall was AMAZING providing me excellent customer service to fix a misshipment. She handled my issue quickly and efficiently! And she did it all with a positive, friendly style! Thanks, Marie! You're the best!

Nadine was very polite in dealing with the returned goods that were canceled but delivered. She provided me with excellent customer service!

Shipping company lost my package and
Shakira did everything to make it right. I received a new package a few days later as a result.

My fan advocate Cristin went above and beyond to get me my replacement item which was damaged. Cristin kept me informed each time she took action and the damaged item was replaced in record time. I was very impressed with her assistance and look forward to working with her again. Louise

I placed an order for an autographed ball and holder. Received the holder without the ball and I called customer service right away. Cristin explained that the two items are shipped separately. Thanks for the great customer service and follow up to make sure I received my item. Great person to work with.

Desmonet was extremely helpful with this process of resolving an issue of a wrong item sent. She was able to efficiently locate the incorrect item and could look up the product based on the product ID in the system. She kept an open line of communication and went above and beyond the level of expected service.

Fan Advocate Elysha was great in resolving my issue of a damaged order I received! I could not ask for better customer service than what Elysha provided. She was friendly, efficient, and solved my issue quickly. Elysha is a great representative of MLBshop.com who really generates customer loyalty.

Always get my braves merch here i enjoy browsing they have a great selection like being able to buy braves stuff outside of atlanta since i dont live there

I read some horrible reviews about MLB shop after i ordered and i was worried for no reason. I ordered nike Detroit Tiger shorts and nike dri-fit Padres t-shirt. I live in Montreal, Quebec and i received my items in perfect condition exactly as advertised in less than 1 week. For any Canadian buyers they use Canada Post which is not only the most reliable service in Canada with accurate tracking but they have the master key so if you are not home and live in. Condo/Apartment complex then they will leave the item locked inside your box. I will be ordering more items this was a test run and it was flawless. Very happy with my unique items that for a Canadian are hard to find.

David did an incredible job helping me. His quick responses and knowledge made the process very fast and smooth. I am very satisfied.

Euknieque was very helpful, professional and responded to my questions in a timely manner. Even though my product was disappointing, Euknieque customer service has me where I plan to shop from mlb shop in the future.

Now I just like you looking at this are looking at these reviews, and are either shock, in agreement, or nervous like me cuz you ordered already then came here after thinking they scammed you. Well I'm here to say I ordered two jersey's with one buisiness day shipping which was worth about 233 bucks and it came on time and was everything I expected but I want to say those other people on here trolling are mad cuz of shipping if you want things done you have to pay for this is America

I ordered my fourth Red Sox bat display case (starting in 2004) but it arrived damaged. I provided photographic evidence of the damage and a replacement was processed as I was returning the damaged case. I could not have asked for more from a customer service perspective.

Eukneique had a very quick response was very helpful. I expirenced great customer service. Thank you.

I got just what I ordered and it wasn't a said price of 60 or 30 dollars. I paid 134.99 for a Rizzo gold program Cubs jersey. It came on time. I tracked it by FedEx all in the USA if you click on a discounted jersey off Facebook or a off a searc engine you will get a knockoff. It is a duplicate of the MLB Fanatics site. With 134.99 crossed out then the extra cheap price. It originates from china go to MLBshop.com directly and you won't be disappointed it is a genuine replica the ones on the field are 265 or so it is real Majestic merchandise

Ordered a red sox division champion hat... came right when they said it would and the hat was just as ordered... no complaints and would buy from them in the future and recommend them to others looking for authentic team gear..

I haven't had a bad experience with MLB shop... I ordered 2 nationals jerseys (Zimmerman and harper). They arrived within a week. I ordered a jersey for my son with no problem. And the hat and shirts after we won the division in 2014.
Waited extra because I ordered the items right after the game so I knew it would take a min... but overall I'm satisfied with MLB shop.
Would use them again