MLB.com ShopReviews 280

Bought a woman's medium for my daughter. It showed up sizes for a 10 year old. Unfortunately never opened it until 3 days after refund period expired. They would only offer me a coupon which was the same as what was offered on the site

Never order through them.
You will wait forever for delivery. They send it UPS then turn it over to USPS mail delivery.
Dates change because of their incompetency.

Been giving 3 delivery dates. 10 days is way to long after playing 6 dollars delivery fee. Promises it be here 16th then 17th now 19th

Ordered a t- shirt and a jacket from mlb shop and order made it from Las Vegas to Jacksonville where I live, on the way to Jacksonville someone from mlb shop requested for item to be returned to sender... called ups and mlb shop. Both parties denied any wrong doing, upon further research I found out that ups had proof that mlb shop had requested my already purchased items be returned to mlb shop... but no one at mlb wants to be truthful... by far the worst customer service and retail I've ever experienced in my life... still havnt recieved refund either... this was the most unprofessional thing I have ever witnessed in retail... do yourself a favor and shop for your mlb apparel somewhere else other than mlb shop... they do not care about you or your order...

I ordered a Christmas present for my son and it came broken. I called customer service and had the absolute pleasure of speaking to Cristin. She resolved my issue immediately and had a new product shipped to me quickly. She kept in touch with emails every day until I received my order. She made me feel confident that I would receive my son's Christmas present in time. I will definitely be ordering again!

I bought my sister a Cubs' suitcase in August to thank her for helping me through a difficult time. She used the suitcase for the first time in October, on a trip to Chicago no less. The handle was missing when she picked up the suitcase at the carousel. I chatted with MLB customer service and they said they'd look into it. Then they sent my sister an email stating it's outside of 30 days. 30 days! They refuse to replace the suitcase or even just the handle. Never mind that I had just spent another few hundred dollars at a Cubs' game a week prior. Loyal fan no more! Make it right MLB!

Ordered two pairs of shoes. 1st pair is terrible quality and the second never arrived. Spent $200 on $#*!. No customer service, can't even get a refund on an item that never shipped. DO NOT ORDER FROM THEM.

Cristin provided me with excellent customer service. She was able to update the package tracking information with a delivery date. It was delivered that evening. I will continue shopping at MLBshop.com.
Thanks Bruce

I tried to cancel an order that I had made the night before. They website wouldn't recognize an order was ever made, and when I called customer service, they informed me I only have 30 minutes to change my mind. She said it was too far along in the processing to cancel it even though it still hasn't been shipped. What a rip-off. Now I will have to pay for shipping twice to receive, then send it back, and wait another month or so to get a refund. I will be blocking my email from this site.

Bought two ALCS championship t-shirts. Charged me $30 to be delivered next day. Of course they said there was a problem and couldn't live up to next day delivery. Never offered to refund the money they charged for next day delivery

After buying the 3rd time and very accurate measurements. I called cust service. Was told my order would be refunded to my cc. And return fee( would be waived. (which is a scam to charge 10 bucks to return). The return process is a joke to say the least. Put on a e-gift card so you have to purchase from their $#*!ty store again. Why would I want to purchase another inaccurate fitting item after it was wrong 3 times. I will never buy here again and will review this sorry company everywhere possible. Stay far away unless u just like having ten bucks taken and wasting time shipping back several times. I don't know how they are in business. Gonna contact the AG about this return process

I bought a low profile red sox hat a few months back. When I opened the package the hat smelled disgusting. I figured it would air out and maybe it was just the packaging. It's stills smells bad enough that I can wear it. Would never recommend purchasing from MLB Shop

I ordered womens size 9 reef sandals. They sent me a mens size nine. I spoke with customer service they reordered form. Unfortunately again i got a mens 9. I called again, they stated only mens. Yet sandals are advertised as womens. I also had problems with returinf other item, rhem giving the wrong shiping lables,and gerting reimbursed for right product

Bought a new jersey 7 days in advance of game. Paid extra to expedite. Did not make date promised. Still waiting on refund 10 days later.

Worst possible experience! My son ordered a Baltimore Orioles sweatshirt. MLB shop sent the wrong size. The return policy stated 30 days. The customer service rep told me the item was not returnable when I stated the exact return policy found on their website. After 20-30 minutes on the phone I was finally told they would send a return label to us by email to return the item. The return order slip never arrived. Now he is stuck with an item that does not fit. NEVER buy from MLB Shop!

I sent two items back and only got a refund for one. I called the customer service number 6 times. They answer and never actually say anything. They just hold the phone then hang up on me, every time! And live chat is a bigger waste. It's give u the same answer for every question and helps with absolutely nothing. It's useless. And now I'm out of $114 and a jersey.

If you have any problems at all accessing games on your phone or pad, forget it. Worst tech people I've ever dealt with. They've got your money and they don't care. MLB has a monopoly on these games and they could care less about customer service.

This is the worst shop i have ever seen, they for real did not delivered me my order. Just let it on shipped-in Transit, 2 months.

I ordered a pair of slides for my wife who wears a size 7. I was shipped a size 8 and of course they were too big. I contacted customer service and advised them of the mistake. I returned the size 8 as I also requested the replacement be double checked for the size 7. Of course when the we received the replacement it was a size 8 again! This is the last time of order anything from MLB Shop or their affiliates.