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I ordered a Christmas present for my son and it came broken. I called customer service and had the absolute pleasure of speaking to Cristin. She resolved my issue immediately and had a new product shipped to me quickly. She kept in touch with emails every day until I received my order. She made me feel confident that I would receive my son's Christmas present in time. I will definitely be ordering again!

I bought my sister a Cubs' suitcase in August to thank her for helping me through a difficult time. She used the suitcase for the first time in October, on a trip to Chicago no less. The handle was missing when she picked up the suitcase at the carousel. I chatted with MLB customer service and they said they'd look into it. Then they sent my sister an email stating it's outside of 30 days. 30 days! They refuse to replace the suitcase or even just the handle. Never mind that I had just spent another few hundred dollars at a Cubs' game a week prior. Loyal fan no more! Make it right MLB!