MLB.com Shop

This place charges ($9.99 the infamous restock fee)to return an item or forces you to accept a virtual mlb card in the event your brain freezes and you are stupid enough to pay to return an item. Taking my shopping elsewhere from this day forward.

I purchased 4 jerseys... 2 authentic jerseys and two replicas one of which was a womens jersey with a player name and number. The womans jersey didnt fit and now Im stuck with it because i had to choose a custom jersey in order to get the white one. It is not offered in white only in black. Horrible customer service. ITS A ALONSO JERSEY. IT WOULD IMMEDIALTELY BE SOLD IF RESTOCKED not that u care but you lost a customer >>>i should return all merchandise i purchased... over 800 dollars!

I ordered a jersey for a special event 8 days before the event and I am still waiting for it to arrive after the event is over. Nickel and dimed me on an already overpriced item. Never again.

If you email customer service expect a rude smart $#*! response. Also even before covid it took 4-8 weeks to get a purchase. I use other sites now.

I ordered some merchandise to be able to wear to playoff games. Unbeknownst to me, they canceled my order. The way I found out was a credit issued to my credit card. When I asked them about it, they said it must have been available when I ordered but not when they decided to ship it. Had I known, I could have just bought from somewhere else. Now it's too late. We have so many choices of places to buy from--don't waste your time on this poorly run shop.

The whole experience from buying to shipping to customer service is garbage. I will never order from this site again.

I purchased a set of scrubs with my favorite baseball team logo and the tops and bottoms did not match! I didn't notice the variance in shades until I wore them after I washed them first. MLB basically said too bad. Check your color matching if you order scrubs or don't order from here at all. I will never order from this company for anything.

After hitting complete order' the 14.99 shipping fee was listed for standard shipping of one jersey. How is that possible for standard shipping of one item.

I placed an order that mlbshop.com said would be shipped by 11/16. It did not. I contacted their customer service and they changed the shipping location to the address where I would be for Thanksgiving. I was informed they my items would arrive during my stay away from home. That was reasonable, so I went for it. 1 of the 2 items made it, but not both. So now the 2nd item is at the vacation location and I am back at home. If I was not informed by mlbshop.com that I would receive both items while at the vacation location, I would not have changed the location and just dealt with their poor delivery service. Now a family member is having to pay to ship the 2nd item from the vacation location to my home. That is crappy customer service and an indication to NEVER order from mlbshop.com again. Fortunately for us paying customers, there are numerous other websites that treat customers with respect and are worthy of dealing with (e.g. wrigleyvillesports.com). Stay away from mlbshop.com.

I am very disappointed on (2) two Yankee shirts that I ordered. It is very thin cheap material for the price.