• Shoebacca

Shoebacca

Overview

Shoebacca has a rating of 4.7 stars from 7,522 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 1st among Shoes sites.

  • Service
    776
  • Value
    1635
  • Shipping
    1639
  • Quality
    5992

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 84.3%
Positive
263
Neutral
10
Negative
39

Instant Feedback

32,906 reviews

38
See all photos

What reviewers want you to know

Positive highlights

  • I always have a great shopping experience with Shoebacca.
  • We have found great deals on quality shoes for everyone in our family.

Critical highlights

  • Ordered some Lucchese boots and they got stuck in "processing" and was given the run around by customer service.
How would you rate Shoebacca?
Top Positive Review

“Excellent client service”

Олежа g.
3/20/24

Always friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience.

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,522)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user osmanisampinoalpdnq
6 reviews
1 helpful vote
March 20th, 2024

Always friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience.

Thumbnail of user barbaraw2518
2 reviews
0 helpful votes
June 4th, 2023
Verified purchase

I got a great deal on a pair of Keene hiking boots that are no longer available elsewhere!

Reason I chose this business:

Google shopping search for a particular shoe.

Reason I chose this product:

I have another pair of the same Keene hiking boots. I usually wear Birkenstocks for various problems with feet, knees and hips. The Birkenstock insoles fit in these boots well when I buy a size larger.

Quality
Thumbnail of user kimberlya1450
1 review
0 helpful votes
July 2nd, 2023
Verified purchase

Easy to shop. Bought 3 pairs, had to get rid of 2, the third one, still very iffy

Quality
Thumbnail of user daphnef28
1 review
0 helpful votes
May 2nd, 2022
Verified purchase

Great shows - as expected and arrived on the day they were meant to, on time for my trip.

Thumbnail of user louellal4
1 review
0 helpful votes
January 3rd, 2021
Verified purchase
• Updated review

Love that I stumbled on this website. The loading of pages is just a bit slow. The products are very affordable and I got an awesome deal with my puma shoes!

Reason I chose this business:

Styles on sale are very nice plus the free shipping

Reason I chose this product:

They are incredibly and suprisingly cheap

Value
Shipping
Quality
Love that I stumbled on this website
December 24th, 2020
Verified site experience
• Previous review

Love that I stumbled on this website. The loading of pages is just a bit slow

Reason I chose this business:

Styles on sale are very nice plus the free shipping

Reason I chose this product:

They are incredibly and suprisingly cheap

Thumbnail of user margaretj428
1 review
0 helpful votes
April 11th, 2021
Verified purchase

I needed some boots that would let me kick hay and goat poop out of the way of the gates every morning (so that I wouldn't get hay in my shoes). These are perfect! They fit great, they're comfortable, they were exactly what I was looking for. Thanks!

Reason I chose this business:

Because you carry Muck Boots.

Reason I chose this product:

Because they contained no animal products and looked like what I needed.

Quality
Thumbnail of user ferrisp3
1 review
0 helpful votes
March 3rd, 2023
Verified purchase

I found the exact same Keen hiking boots on Shoebacca for $100 less than retail at REI. I am thrilled! Fast shipping too!

Rep was helpful.

Reason I chose this business:

Great prices

Service
Quality
Thumbnail of user michelleb2131
1 review
1 helpful vote
October 23rd, 2020

I was skeptical after seeing the reviews but, I decided to take a chance. This is by far the cheapest price I found for the Timberland boots my boyfriend wanted. In addition, they sent me a 10% off coupon. The boots were delivered on the day they said, perfect size and just as described.

* Shoebacca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jonm868
2 reviews
0 helpful votes
July 21st, 2023
Verified purchase

I scoured the interwebs for a particular shoe. Shoebacca had it at a great price. Plus quick shipping! I'll be back!

Thumbnail of user sandym441
1 review
0 helpful votes
March 11th, 2021
Verified purchase

I've purchased form Shoebacca several times over the years and always find you're service and prices are terrific thx

Value
Shipping
Quality
Thumbnail of user allank76
1 review
0 helpful votes
May 27th, 2021
Verified purchase

I hopped on the amazing discount and wasn't disappointed — stylish and comfortable slip-ons just in time for summer.

Reason I chose this business:

Shoe photo and price

Quality
Thumbnail of user denicem30
1 review
0 helpful votes
June 17th, 2021
Verified purchase
• Updated review

Nice intuitive website. Easy to find and filter for shoe selection. I have wide feet have a hard time finding comfortable shoes. I took a chance and bought 2 pairs. They are great! Look good and fit well! Glad I took the leap.

Reason I chose this business:

Googled good shoe websites and found shoebacca. Also it is an American company with good reviews.

Reason I chose this product:

Needed summer sandals to replace worn out ones.

Quality
Nice intuitive website
June 7th, 2021
Verified site experience
• Previous review

Nice intuitive website. Easy to find and filter for shoe selection.

Reason I chose this business:

Googled good shoe websites and found shoebacca. Also it is an American company with good reviews.

Reason I chose this product:

Needed summer sandals to replace worn out ones.

Thumbnail of user craigr337
1 review
0 helpful votes
August 28th, 2021
Verified purchase

Ordered a new pair of Adidas Adizero football cleats. No issue with delivery. Great price. Happy with the product.

Reason I chose this business:

Price, selection and convenience.

Reason I chose this product:

My son loves the lightweight feature of adizero cleats.

Quality
Thumbnail of user ericm1631
1 review
0 helpful votes
February 7th, 2022
Verified purchase

Awesome svs good time framing getting shoes didn't have to wait came on time like you said the would

Thumbnail of user joachims24
1 review
0 helpful votes
February 11th, 2022
Verified purchase

The Puma RS-100 is very lightweight and are put together very well therefore you'll be able to use the sneakers for a few diffrent purposes. The size it true to fit and the insoles are gel type with heel pads within the sneaker. As for color seen in the photo, the color is a Royal Blue and leather color is a few tones lighter shade of Royal Blue.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bridgetj96
1 review
0 helpful votes
January 9th, 2023
Verified purchase

Bought for my granddaughter. Had a great first experience. I loved the look and feel of the boots. Sturdy and well made of quality materials. Looks like it will do what it's supposed to do...keep her feet warm and dry.

Reason I chose this business:

Trying new shopping vendors.

Reason I chose this product:

The Nautic name means quality item.

Quality
Thumbnail of user suzanneb462
1 review
0 helpful votes
May 8th, 2021
Verified purchase

I was looking to replace a favorite pair of shoes abs found just what I was looking for $10-25 cheaper than other sites! Fast delivery made the experience even better!

Reason I chose this business:

Lowest price, product detail included in listings.

Reason I chose this product:

It was the exact replacement of a favorite pair of shoes which had broken.

Quality
Thumbnail of user ernestoo19
1 review
0 helpful votes
October 17th, 2021
Verified purchase

Shoes got here fairly quick, I was surprised. Shoes were a little tight but after wearing them for an hour or two they broke in just fine. Would buy again

Thumbnail of user rogerh82
2 reviews
0 helpful votes
March 18th, 2021
Verified purchase
• Updated review

Shoebacca always carries the style of shoes that I am looking for, and at the best prices. I have yet to be disappointed with any purchase from this fine company.

Reason I chose this business:

Had exactly what I was looking for. With the huge inventory they carry I can always count on finding the right pair of sneakers I need.

Reason I chose this product:

Having purchased many Puma shoes in the past I know that the fit will be excellent while the style & color fits my personality.

Value
Shipping
Quality
Shoebacca always carries the style of shoes that I...
January 2nd, 2021
Verified site experience
• Previous review

Shoebacca always carries the style of shoes that I am looking for, and at the best prices.

Reason I chose this business:

Had exactly what I was looking for.

Reason I chose this product:

Having purchased many Puma shoes in the past I know that the fit will be excellent while the style & color fits my personality.

Thumbnail of user ashleyr1224
1 review
0 helpful votes
March 10th, 2023
Verified purchase

I stopped by a shoe store to find sneakers and I was about to purchase them from the store but decided to see how much the shoes would cost me if I purchased them online. I entered the name of the shoe and Shoebacca had them for 50% less than what I was going to pay in the store AND I got a $10 discount for being a first-time shopper. Overall great experience.

Reason I chose this product:

Needed new running shoes

Quality
Thumbnail of user fernj9
1 review
0 helpful votes
April 27th, 2021
Verified purchase

I ordered gold Stan smiths shoes and received them in a timely manner. Only issue was the placement of the shoes in the box. They might've been shifted around during transit, but one shoe was on top of the other, creating a crease on one shoe. It's nothing too bad though. Loved the site.

Reason I chose this business:

Price and it appeared on google shopping

Reason I chose this product:

Stan smiths are classics, plus shoebacca had an edition that isn’t common to find

Quality
Thumbnail of user susanc3846
1 review
0 helpful votes
February 2nd, 2023
Verified purchase

I've long loved Keens and these hiking boots are perfect! Wore them hiking right after they arrived with no problems.

Reason I chose this business:

Product availability & price

Reason I chose this product:

Fit my needs.

Quality
Thumbnail of user kathrynl561
1 review
0 helpful votes
April 4th, 2023
Verified purchase

Love Shoebacca! They have always provided our family with great shoes, with fantastic prices! Not only easy to order, but received the shoes in a very timely manner!

Reason I chose this business:

Because they haven’t changed in their excellent service and pricing!

Reason I chose this product:

My husband has worn this sandal for years! Has always held up well, is very comfortable, and extremely affordable from Shoebacca!

Quality
Thumbnail of user samd708
1 review
0 helpful votes
November 28th, 2021
Verified purchase

I unfortunately received a pair of shoes with a manufacturer defect. After reaching out to Shoebacca's Customer Service via email... they made my return extremely fast & easy. I've already sent the shoes back & received my refund.

Thumbnail of user tracyh1114
1 review
0 helpful votes
July 24th, 2023
Verified purchase

This is my third pair of these boots and I live in an rv and where them everyday. It is a product that really lives up to its name. My dog and I spend at least four hours a day in the woods so he can chase deer and squirrels. He has a very high prey drive. You will not be disappointed.

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.
Typically does not respond to reviews

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