ShiptoNaija has a rating of 3.2 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShiptoNaija most frequently mention customer service. ShiptoNaija ranks 168th among Shipping sites.
Professional service. Packages received when promised and in good condition. Definitely recommend this to friends and family. Patricia E. Dike-Odimgbe, MD. FAAP.
I am giving this rubbish company 1 star because it's not a fake site and no other reason. My shipment has been in transit from their Houston warehouse for two months and as of 17th May 2022, from February 2022, I am unable to receive my Items after paying for the standard air shipping. It is stories and stories, making them look like a criminal organization. I will never recommend them to my enemy. They will ruin your lives
I must say this is my first time using Shiptonaija, I found them on google search to ship from Lagos to Uk, which they said 3 to 5 working days, on the 9th April my package was shipped to UK, this morning on the 11/4/ 22 I received a text message that it is out for delivery, that is fast and will definitely used them again, the staff was very helpful filling out the form, thank you
Products used:
DHL
I am giving this rubbish company 1 star because it's not a fake site and no other reason. My shipment has been in transit from their Houston warehouse for two months and as of 17th May 2022, from February 2022, I am unable to receive my Items after paying for the standard air shipping. It is stories and stories, making them look like a criminal organization. I will never recommend them to my enemy. They will ruin your lives
Tip for consumers:
NEVER!!!
Products used:
phones
I smile as I write this review, because my shipping experience with them as been the best out of all my previous experiences with other shipping companies. Shipping to US and UK is made easy and seamless with Shiptonaija. I go about my exporting business with a jolly heart knowing that nothing can go wrong as long as I use Shiptonaija. Just last week Friday I shipped some items to UK and believe me when I say the items got there yesterday. That's in less than five working days!
I recently was selling a laptop via Facebook marketplace and had a man interested. He provided me an address that was for shiptonaija Atlanta location. Well after being scammed into shipping my laptop to him, we never received a payment AFTER this man sent us a fake PayPal confirmation. We visited the location and they told us they cannot help us and to file a claim at their website or call USPS. We have filed a police report on top of working with PayPal and USPS. This is a disaster and disgusting that a company will do this.
This is more or less a useless company. Full of $#*!ty stories, their stories seem made up by a 4 years old. You put up on your website the option of "urgent purchase", collect money for urgent purchase, then tell a lot of stories. From verifying a website to the website are trying to verify your payment card. Wow! Then the items got shipped, but with no shipment tracking details. Like seriously? Let them correct me if I am wrong, but shiptonaija is a dubious company. I strongly believe they have little or no US presence, but a group of Yahoo boys (internet fraudsters) somewhere in Lagos, taking advantage of people. I will wait a few more days and file a case with the US and Nigerian authorities.
ShiptoNaija shipped my Electonic items from the US to Nigeria and it was delivered in 7 business days. Great Customer service. Thanks to Adeyemi for prompt response. I recommend Shiptonaija.
Tip for consumers:
I recommend ShiptoNaija
Products used:
Import (Standard Shipping Method)
Had a "buyer" on eBay, who became an eBay member the same day he submits a Buy It Now for an item I was selling, and didn't offer payment. The ship to address he sent was 3770 Zip Industrial Blvd, Atlanta, GA *******. Upon a quick search I learn the address is one ShipToNaija, and thanks to other reviewers here, it verified my instincts this was a scam. If you read the reviews here, on TrustPilot and BBB, this is obviously an unethical and immoral group of people who will do what they can to steal your money.
Please don't ship your stuff with this Company because they have dubious characters. Paid completely for 2 gallons of oil in October 2021 even charged extra for ocean shipping and never received the items up till now.They keep charging what they want.
Shiptonaija is the Best shipping company have ever partnered with. My Business has grown so much just because of your Amazing service. Thank you God bless
I was very impressed with the professionalism and highest standards of customer service received from Feji's the CSA that handled my enquiry on my shipment.
The staff were very polite and accommodating. They took their time to listen and address my concerns.
I will readily recommend this company as one of the top 3 companies in Nigeria
Tip for consumers:
Highly recommended
This company is the worst I have ever dealt with. I have purchased two items to be shipped to Nigeria and one says its been in transit for a month and the other says its been sitting in their warehouse for 3 weeks. I paid extra for AIR shipping and it appears its snail service. I have called and emailed multiple times and never get a response. I'm beginning to wonder if this is actually a real business or just a scam. DO NOT USE THIS COMPANY!
Professional service. Packages received when promised and in good condition. Definitely recommend this to friends and family.
Patricia E. Dike-Odimgbe, MD. FAAP.
I called shiptonaija service line about a pick up in United States on Monday afternoon, necessary information and documents were requested to initiate the pickup, which was provided. I got a phone call after four business working days that package will be delivered, package was received intact in the same day. I will definitely use the shiptonaija service again.
Tip for consumers:
They provide reliable and efficient services
Products used:
Clothes and shoes
I ordered a shipment of several items from the USA, intending to take advantage of the consolidation.
I don't have time to go into all the details, let me just say that I felt they were trying their possible worst to cheat me at each step of the way. They over measured the volume of almost all items, more than doubling it. After verification (for which they charged me upfront with promise to refund if I was right) they reduced it quite a lot but when I got the goods I saw it was still very high. They charged me special Lithium fee for flash drives which have no Lithium: I protested, they charged me to verify and confirmed I was right.
Since in both cases I was right, I asked that the 2 charges be reversed: they said I first had to pay along with the shipment cost, then it would be refunded.
They charged me for storage charges, because the goods stayed long in their store due to the time they took for the verifications, but they reversed this when I protested.
However they later took long to verify the payment and I incurred again storage charges: this time I was exhausted and didn't protest, but paid for it.
The cost for air basic came to be higher than what MyUS would have charged me for Courier.
They had a clause on their website saying they would refund 25% of shipping cost if they delivered late; they delivered very late, I asked for the 25% refund, but they said that was an old policy and referred me to another part of their site where they said the refund was only 10%
I asked them to refund the 10% and the 2 verification charges to my $ account, from which I had paid, but they said they were not able and asked for a Naira account. I gave it to them but I haven't seen the refund... After 2 emails without reply, I just gave up.
I swear I will never ever use them again.
But I will give it to them that they are extremely good at marketing themselves...
That's why I fell for it
I never knew their is a courier service that help me the way shiptonaija did,my shipment was hold by customer in USA and people take it up and make sure the items was sent back with help of some documents provide by me.
Wow this guys are really wow
Then in shiptonaija,they don't open your goods, even when they returned my shipment,I tot they might open but it was interact.kudo to them.
Keep good more works.
Tip for consumers:
More activeness and transparency as they are.
Products used:
Suppliment
Introduced to ship to naija lagos recently and so impressed how my consignment was handled with the persistence help from the customer service employee named FEJIS, she was of good assistance in terms of feedback. The company is swift to response in all the process; should maintain a good standard and the services you render would always speak for itself. MODUPE
Takes 76 working hours to notify they received packages. Charges exorbitant incalculable shipping fees, clearing fee, insurance fee, packaging fee, inventory fee, surcharge on payment fee, delivery fee on each item
Zero customer support, delayed delivery.
Worst shipping experience ever
ShiptoNaija was referred to me by a friend and ever since I started making use of the delivery service my packages have always been delivered within timeline. Never had issues on any delivery.
Shiptonaija was very efficient in handling my package from Lagos to Dubai. Customer service was excellent, pickup and fast delivery was topnotch. My experience was a 100%. Kudos to Shiptonaija, it was wonderful doing business with you.
I shipped 23kg box and I ended up paying $713 to finally collect my boxes. The boxes arrived C. O. D after one month even though I had paid $405 in Nigeria and it was supposed to be delivered in 5-7 days.
Tip for consumers:
Please do not use this company
Shiptonaija Service is the best shipping company for me. This company is customer focus, they never disappoint and when your shipment is delayed you are compensated and that's the sweetest part. Always finding ways to be innovative, thumbs up to them.
Products used:
Cake mix
I have done shipping 3 times with this company and i was happy with my experience and they are very easy and affordable very fast and reliable keep up the good job Shipnaija best forever
My first experience with you guys lead to our continues patronage. You are the best. Keep it up guys.
I got my item within the delivery period as it was stated. I tried it again exporting a different item to Canada it was received successfully.
I received my boxes, thanks a lot - will keep you posted once I get everything out - God bless You
God will bless you all! That's all I can say...
Tip for consumers:
All is well
Products used:
Foodstuffs, cosmetics, art work, personal belongings
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