• Ship a Car Direct

Ship a Car Direct

Overview

Ship a Car Direct has a rating of 3.4 stars from 13,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ship a Car Direct most frequently mention customer service, good experience, and entire process. Ship a Car Direct ranks 46th among Autos sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

  • The customer service is really good and they are really committed to the delivery timelines.

Critical highlights

No critical highlights yet

How would you rate Ship a Car Direct?
Top Positive Review

“Excellent service”

Connie L.
6/26/22

This is the second time that I have the service done by Ship A Car Direct. I would recommend their service to anyone who needs shipping service. Lottie, the coordinator, is very professional, keeps everything as promised. My car got shipped on time and the process went very smooth. I am so thankful for such a wonderful service that I received from Lottie and Ship A Car Direct.

Top Critical Review

“BUYER BEWARE”

Tony D.
7/18/23

Buyer beware...They rope you in then bait and switch. They call you multiple times hit you with multiple emails all looking very professional until you take the bait. Car was supposed to be picked up on 7/17/2023 during normal business hours. Pickup contact receives a call from a third party saying car will be picked up between 9-10 pm. Car was not on the junky trailer until well past 1 am because the junky trailer winch did not work. Called early morning 18th for an update and no one knew anything including original contact (Lottie) want answer her phone or respond to any texts after the sale. Called the customer service number voicemail 3x until someone finally picked up. He said he was very sorry for the problem and someone would get back to me. I finally heard from the receiver of the car that by some miracle the car was delivered, still no word from this company. All in all the worst shipping experience I have ever had. I do many transactions with shipping companies, shipping heavy equipment, large industrial items etc. Steer clear of this company. I asked for a reduced rate and to add insult to injury they overcharged me by $20 saying the quote was only an estimate. Attached is the transport vehicle

Reviews (13,655)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (53)
Thumbnail of user conniel402
0 reviews
0 helpful votes
June 26th, 2022

This is the second time that I have the service done by Ship A Car Direct. I would recommend their service to anyone who needs shipping service. Lottie, the coordinator, is very professional, keeps everything as promised. My car got shipped on time and the process went very smooth. I am so thankful for such a wonderful service that I received from Lottie and Ship A Car Direct.

Service
Value
Shipping
Quality
Thumbnail of user margies70
Margie S.
1 review
0 helpful votes
January 2nd, 2020
Verified purchase

Matt's timely replies to my inquiries even on New Year's day is much appreciated. The FAQ videos on their website were very helpful in making this initial experience with 2000 mile car transport more understandable. All that plus the positive reviews from several different sites helped me decide to go with Ship-a-Car direct. I will update and submit reviews on other sites when our process is complete.

Thumbnail of user lancew29
Lance W.
3 reviews
0 helpful votes
August 5th, 2020
Verified purchase

This is my second time using this service. Overall, everything went as planned. I waited to hear when they would pick it up longer than the first time, but we didn't have COVID-19 a year ago. Everyone I had contact with was very helpful and answered all my questions. The vehicle actually got there a day early, which was great. I would definitely recommend them and use them again.

Thumbnail of user sherryw52
Sherry W.
5 reviews
0 helpful votes
June 23rd, 2020
Verified purchase

This is my second time using SADC. The first occasion went very well. For the return trip I initially contacted a company that a relative had just used to ship a car from the same city. Easy process then nothing. As my deadline approached this company stopped replying to my messages and sent my calls directly to voicemail. So I went back to what worked the first time. Hopefully SADC can help me out of this crunch.

Thumbnail of user heidis520
1 review
0 helpful votes
June 9th, 2022

Really appreciated all the assistance and making arrangements for our first time use of this service. And then the car ended up being delivered much earlier than expected which was wonderful.

Service
Value
Shipping
Quality
Thumbnail of user marya318
Mary A.
43 reviews
10 helpful votes
December 25th, 2018
Verified purchase

This has been a very easy process so far. I was very nervous about shipping four vehicles, one a gorgeous 1929 Ford Roadster, from California to Illinois. I didn't need to worry at all. Paul at JAB Transportation got our vehicles there in the timeframe promised and everything went great. He kept in contact with us regarding the delivery date/time. Very professional and courteous. I would use them again and I would definitely would recommend this service.

Thumbnail of user georgep526
George P.
1 review
0 helpful votes
April 13th, 2020
Verified purchase

Very clear and easy process to set up order. Wade was extremely helpful with answering all my questions.
My car was picked up and delivered within 3 days, going from Tampa FL to Hudson NH. That's some pretty quick delivery service time. The driver was kind and courteous and also took the time to put on a mask and gloves to keep the car and us safe from the Covid-19 virus during these times of health uncertainties. The car also arrived in perfect condition not a scratch on it. I would definitely recommend and use Ship a Car Direct for all my transport needs.

Thumbnail of user geraldw517
Gerald W.
1 review
0 helpful votes
April 18th, 2020
Verified purchase

Very professional and delivery was 3 days early with no personal contact required. Driver was courteous and professional. I ship a vehicle back and forth from Michigan to Florida and this year was the best experience that I've had. Excellent contact support. Arrival and delivery times on schedule or early. I will use and recommend Ship car direct in the future.

Thumbnail of user davids10693
David S.
1 review
0 helpful votes
August 10th, 2020
Verified purchase

Jennifer was great during the quoting process and responsive to my emails. The vehicle was not bid on by a carrier for a few days after my first available pick up date so Shipacardirect took money from their cut and added it to the carriers cost. Quickly after a carrier accepted the bid price. The carrier booked by Shipacardirect was right on time and easy to communicate with.

Thumbnail of user randolphl53
Randolph L.
1 review
0 helpful votes
May 14th, 2020
Verified purchase

Sorry to see a $25 increase from previous quote, especially as fuel costs continue to drop and quote was created on 4/29/20. Only good for 2 weeks? Wish you would state that in your emailed quote offer originally; if it's there, it's well hidden. Other than that, Cory has been very helpful

Thumbnail of user margen6
Marge N.
1 review
0 helpful votes
January 18th, 2020
Verified purchase

Corey was great and did his best, but car was not shipped until two weeks after first date. Howevter, the carrier kept changing both pickup and drop off dates. I received a message that car would be coming on Saturday evening, then it was Sunday. We finally got it at about 6:M on Monday night. The car was fine, just dirty bt would not recommend Kwik Trans for future shipments. The 4 star is for Ship A Car. The one star less than 5 is for Kwik Transport.

Thumbnail of user chrisd870
Chris D.
1 review
0 helpful votes
May 14th, 2020
Verified purchase

Easy stuff so far...the proof is in the execution.

All went well...the driver was terrific and communicated very well. Thanks!

Thumbnail of user martins609
Martin S.
1 review
0 helpful votes
June 1st, 2020
Verified purchase

Great Service. Third time I have used this company in the past 5-years. Never had a single problem. Highly Recommend.

Thumbnail of user doloress89
Dolores s.
1 review
0 helpful votes
April 10th, 2020
Verified purchase

David was very patient and informative.
My car was delivered on time and in good condition.
I would use them again.
Thank you for the great service.

Thumbnail of user omarp47
Omar P.
1 review
0 helpful votes
March 3rd, 2020
Verified purchase

Easy, straightforward booking. Make sure to set-up for credit card payment BEFORE shipping, otherwise you'll have to pay cash.

Thumbnail of user monaa53
Mona A.
1 review
0 helpful votes
May 26th, 2020
Verified purchase

Nice quick response. Matt was really kind, chill, and informative. I feel like my car is in good hands.

Thumbnail of user christineq9
Christine Q.
4 reviews
1 helpful vote
June 5th, 2020
Verified purchase

John was knowledgeable, friendly, and fast. Customer service is fantastic!!! He always kept me updated on the shipping progress.

Thumbnail of user volkane2
VOLKAN E.
1 review
0 helpful votes
February 19th, 2020
Verified purchase

Thank you Jennifer who helped me throughout the process from sending quote to sending an email to make sure unloading went well. She explained the entire process of shipping my car as it was the first time. I didn't encounter with anything unexpected or annoying. Everything went smooth and I picked up my car a half-day earlier than the scheduled time. Thank you SHIP A CAR DIRECT.

Thumbnail of user richardk1011
Richard K.
1 review
0 helpful votes
June 1st, 2020
Verified purchase

John was easy to talk with and direct with information. We had trouble with the 24/7 customer service line, but eventually got things worked out satisfactorily. Overall a positive experience.

Thumbnail of user ingaw4
Inga W.
1 review
0 helpful votes
June 19th, 2020
Verified purchase

The FAQ videos were extremely helpful as well as all of the detailed information on your website plus customer reviews helped me to make an informed decision to move forward with your services.

Thumbnail of user raymondl79
raymond l.
1 review
0 helpful votes
May 10th, 2018
Verified purchase

As was our experience in9-17, I was again very satisfied with our SAD Direct shopping experience- very efficient and personable service.

Thumbnail of user michaelf1735
Michael F.
1 review
0 helpful votes
June 21st, 2020
Verified purchase

I had some questions yesterday and spent all day trying to talk to my contact or anyone without success. A little disappointed at how difficult it is to speak with a live person. Online purchase is easy but I wanted to pay the entire payment at once and I didn't see an option to do that.

Thumbnail of user barbarar781
Barbara R.
1 review
0 helpful votes
April 6th, 2020
Verified purchase

Renee very courteous and helpful. I have never shipped a car before so she gave me industry knowledge. I hope the overall actual shipping process goes equally as well.

Thumbnail of user aja23
AJ A.
1 review
0 helpful votes
March 28th, 2018
Verified purchase

David is quick to respond. Very business like but friendly.
So far so good!

I took delivery of the car in great shape. There was a storm and it was difficult to get a hold of the driver, but the shipacardirect team stepped in and got him on the phone.

Great experience! In a sea of questionable companies, these folks stood as as very professional and responsive, and thats what I needed.

Thumbnail of user tonybmt
1 review
0 helpful votes
July 18th, 2023

Buyer beware...They rope you in then bait and switch. They call you multiple times hit you with multiple emails all looking very professional until you take the bait. Car was supposed to be picked up on 7/17/2023 during normal business hours. Pickup contact receives a call from a third party saying car will be picked up between 9-10 pm. Car was not on the junky trailer until well past 1 am because the junky trailer winch did not work. Called early morning 18th for an update and no one knew anything including original contact (Lottie) want answer her phone or respond to any texts after the sale. Called the customer service number voicemail 3x until someone finally picked up. He said he was very sorry for the problem and someone would get back to me. I finally heard from the receiver of the car that by some miracle the car was delivered, still no word from this company. All in all the worst shipping experience I have ever had. I do many transactions with shipping companies, shipping heavy equipment, large industrial items etc. Steer clear of this company. I asked for a reduced rate and to add insult to injury they overcharged me by $20 saying the quote was only an estimate. Attached is the transport vehicle

Service
Value
Shipping

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user michaels12413
Michael S.

How do I know I can trust these reviews about Ship a Car Direct?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ship a Car Direct?