I tried to create an account today using their free trial, but have received no instructions on how to log in. I was supposed to "receive an email in minutes," but it has been 16 hours. I tried resetting my password but also received no email. I also tried their contact form but haven't heard back from them. Finally, their twitter and facebook "links" take you back to their main page.
Thankfully I had used paypal to set up recurrent payment after the 10 day free trial, so I was able to cancel the auto-pay before it even began. I had had high hopes since this was one of the only places that looked to have a piece I was looking for and had been recommended a few years ago, but now it seems incredibly sketchy. Stay away, or link an account with no money in it.
I've been attempting for two months to cancel my membership (I signed up for the free trial) through phone, email, and website. I cannot reach anyone, and they will not respond. I just had to cancel that credit card to prevent them from continuing to charge me.
I am also trying to cancel my membership. They offered a free trial, but I can not reach anyone at this company to cancel.
Does not cancel account as requested, keeps charging paypal, does not respond to emails, very poor customer service.
Many years ago it was totally free and asks to users their contribute to upload pdf. Now you have to pay to download...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members