• Shape Up Shop

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Shape Up Shop has a rating of 1 star from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shape Up Shop most frequently mention customer service problems. Shape Up Shop ranks 98th among Fitness Equipment sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service is a joke, I requested a refund couple times and no actions.
  • The shipment track has not been updated for over 5 weeks.
How would you rate Shape Up Shop?
Top Critical Review

“DO NOT ORDER WITH THESE PIRATES!”

Mike V.
5/14/20

Almost identical to the review below: Ordered and charged late march, advised a week later that product had shipped. Tracking reference didn't work, delivery information not updated in a month. Asked for a refund but told I couldn't have one or cancel because the item had shipped (despite what it said on the shipping information). Still no item - this is a scam. No info from the chat or email support functions. I hope they liquidise ASAP. Absolute p*ss take.

Reviews (26)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4) 5 weeks (3)
Thumbnail of user mikev241
1 review
0 helpful votes
May 14th, 2020

Almost identical to the review below: Ordered and charged late march, advised a week later that product had shipped. Tracking reference didn't work, delivery information not updated in a month. Asked for a refund but told I couldn't have one or cancel because the item had shipped (despite what it said on the shipping information). Still no item - this is a scam. No info from the chat or email support functions. I hope they liquidise ASAP. Absolute p*ss take.

Thumbnail of user jamesl1562
1 review
0 helpful votes
June 25th, 2020

Same as the other reviews, item paid for but never arrived after nearly 3 months. They are taking no responsibility. Unfortunately these reviews weren't up online when I paid them in march so I didn't't realise they were scammers. There seems to be a parent company called Sleep Cloud Shop so I suspect any company connected to them is a total con. Avoid like the plague.

Thumbnail of user erind175
1 review
0 helpful votes
June 12th, 2020

This is by far the worst thing I could've done, given these scammers my money. Sent them hundreds of emails demanding my money back and getting ignored. Ordered their stupid resistance bands 2 months ago for 20 but that's not the point, it's the principle of these scammers making hundreds of euros off of us. Where can we report them?

Thumbnail of user joeh879
1 review
0 helpful votes
May 27th, 2020

Day 56 since I ordered the resistance bands... the "company's" customer service has been a joke. Each email is simply "please be patience, the delivery is on its way"... 56 days and counting.

The item apparently arrived in the UK 16 days ago and tracking hasnt updated since... the "company" takes ZERO responsibility for the lost item, refuses to refund me and from the looks of these reviews, is just a scam.

Thumbnail of user mehmets12
1 review
0 helpful votes
June 11th, 2020

I ordered 45 days ago but they didn't send me anything! They cheated so many people around the world. SOMEONE MUST STOP THEM!

Thumbnail of user nickp268
1 review
0 helpful votes
May 20th, 2020

I ordered the elastic training bands in March after seeing an instagram ad. I waited 8 weeks for them to arrive. Customer service were useless. The product then broke on its second use. Complete scam. I'll be reporting them to everyone I can. Stay away.

Thumbnail of user lukeg73
1 review
1 helpful vote
May 13th, 2020

Ordered early April, advised a week later that product had shipped. Tracking reference didn't work, delivery information not updated in a month. Asked for a refund but told I couldn't have one or cancel because the item had shipped (despite what it said on the shipping information). Still no item - this is a scam.

Thumbnail of user nicolass56
1 review
0 helpful votes
May 24th, 2020

Two months from my purchase and my product hasn't arrived yet. Plus, they refuse to refund. I opened a case with paypal to get my money back. AVOID AT ALL COSTS

Thumbnail of user robn69
1 review
0 helpful votes
May 4th, 2020

I purchased the isolation belt from them almost 1 month ago, still haven`t got it. I`ve sent a few e-mails asking them to just cancel the order but they just keep replying saying "it will be delivered to me shortly".

Thumbnail of user andrewd772
1 review
0 helpful votes
May 24th, 2020

Stay away and shop else where paid for my item nearly 2 months ago and never received it. I asked for my money back and was told to look at the FAQs as I won't be getting a refund so stay away in my opinion

Thumbnail of user joshe79
1 review
0 helpful votes
May 12th, 2020

Ordered 8 weeks ago and still haven't received my order! Absolutely shocking! It's a scam! Avoid!

Tip for consumers:
Do not use.

Products used:
Not received my order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexm1012
1 review
0 helpful votes
May 5th, 2020

At no point does it say my order was been sent from China, I've waited 5 weeks still no change in the tracking information they sent me. I can't get a refund or cancel my order, I'd avoid this company.

Thumbnail of user jackc649
1 review
0 helpful votes
June 12th, 2020

SCAMMERS! This company took my money and the product has even filed three county of origin 2 months later!

I contacted them and the said it's already left so the can't refund me.

Do not waste your money. You won't get the products

Thumbnail of user stefanc48
1 review
0 helpful votes
June 11th, 2020

Criminals. Sent from a warehouse in China. Tracking just in Chinese. Dont trust instagram advertising.

Thumbnail of user johnpauln
1 review
0 helpful votes
June 10th, 2020

Fxxxxckin scammers! Ordered my resistance bands 23rd april and no news until now. Customer service is a joke, I requested a refund couple times and no actions. I just order covacure bands from Amazon yesterday and arrived a day after. See the difference.

Thumbnail of user davids3845
1 review
0 helpful votes
May 14th, 2020

I have ordered from this site over 6 weeks ago and I am still waiting for the product to arrive. I have requested a refund which was rejected. This site is a massive scam! Do not order anything from them. Avoid at all cost!

Thumbnail of user davidc3185
1 review
0 helpful votes
May 25th, 2020

Glad to come here and check reviews. As I've order in April and still don't have the item I've got from them. Scam scam bastards during this horrible time and they do this to people. Avoid! Avoid!

Thumbnail of user emilyb547
1 review
0 helpful votes
May 28th, 2020

Ordered bands on the 10th of April... now the 28th of May and they still haven't arrived. Customer service is appalling. Have reported to trading standards and the UK European Consumer Centre. Don't waste your money.

Thumbnail of user danielz155
1 review
0 helpful votes
May 8th, 2020

I ordered the isolation belt over 6 weeks ago and it still has not been received. The company refuses to refund my product as they claim it has been shipped. The shipment track has not been updated for over 5 weeks. I would highly recommend not to purchase from this company.

Thumbnail of user deividasp1
1 review
0 helpful votes
May 29th, 2020

Ordered in April, still no item. They don't offer refunds apparently and just tell you to wait. It's clearly a scam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user miroslawp4
1 review
0 helpful votes
May 15th, 2020

Tracking indicates that my order hasn't been shipped and the seller is unwilling to help. The phoneline isn't working and emails are ignored. I have been charged twice for 1 order and the seller refused to refund me.

Thumbnail of user georgea456
1 review
0 helpful votes
May 15th, 2020

Ordered items over 5 weeks ago. Was given a tracking number which doesn't work. This company is a SCAM! Do not order from them. Still haven't received my order, i have emailed them 3 times to which i get no reply. Please DO NOT USE THIS COMPANY!

Thumbnail of user simons202
2 reviews
19 helpful votes
May 21st, 2020

Stay clear, prroduct never arrived, tracking said it was waiting for pickup 6 weeks later! I shipped a car from europe to new zealand at the same time faster and they wont refund me!

Thumbnail of user arunkumarg1
1 review
0 helpful votes
September 17th, 2021

It's very fake company same diamond ledar in Nagpur and his team not working properly. One team in Nagpur froud in every one. I am spending 1 lakh but some Amount. Kept in one paket said team.

Products used:
No one product

Service
Value
Shipping
Returns
Quality
Thumbnail of user hockeyf
1 review
1 helpful vote
May 28th, 2010

Never ship the product or answer emails. Has no phone number. Finally two or three wks later, they said they got my email and will get back to me shortly. Two more weeks later they said they will ship within another week. I had called my credit card and got a provisional credit by then. Over a month from the original order they said they noticed I got a credit and asked if I still want to re-order. I said no. Looks like others have had same problem! Now I try to check for these kind of reviews ahead of ordering.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Great deals on fitness and athletic equipment, functional and weight training supplies, sports balls, games and resistance bands

How do I know I can trust these reviews about Shape Up Shop?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Shape Up Shop?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business