On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It took almost a month to get a refund. I had to send an email asking about it before it could be issued. I was not pleased with that.
I saw it on Instagram, I needed something that can help me with my belly. I never realized that the symbole was a snake. I am very desappointed. I don't know where your inspiration come from but to me it's questionable?
It looks like you have something orgy.Unfortunately, I waste my money by buying that evil thing.
I've purchased several shapers, including the one just recently purchased and once again, it was very uncomfortable in the thigh area. So, I no longer use it after wearing it twice and had to go back to my old shaper. However, the buying experience was a good one.
I have purchased many different styles of shape wear from them and I love every single one. On my most recent order there was an issue with a zipper. The customer service team was prompt and professional with helping me resolve my issue.
Please, buy form this company. You will not be disappointed. They have great products with amazing customer service. I'll in sales myself and that is something I observe everywhere I go. Customer service is important in this industry.
The size I ordered was my size but when I received my order it was too small I couldn't put it on or exchange it I washed money and had to give it away because it's made to where you can't get intouch with anyone. And that's not fair I wasn't going to ever order from this company but I see something I want to try...
I wanted to do an exchange because the garment was too small. I request requested an exchange or refund. I received another garment however it was the exact same side so at this point I'm just gonna keep it and pray that when II wanted to do an exchange because the garment was too small. I request requested a exchange or refund. I received another garment however it was the exact same side so at this point I'm just gonna keep it and pray that when I lose weight I'll be able to get into it.
The garment was well made. My only complaint is the stichings was raised enough to be seen through light outfits. If they can smooth that out it would be perfect!
I really like the way that everything on this store is made, the quality is amazing and the feeling of being able to feel more confident in your body is just incredible.
Amazing items, great quality and rewards that make everyone happy!
You have to reach out to request a return process and they send you a survey instead and no directions on how to return your purchase
I wish I would have ordered my right size, I needed to size down. Other than that the fabric was breathable, smoothing and comfortable.
I'm a size 18/20 and ordered the 3X, 2X would have been better, I will need to return the item.
I ordered the the shape wear and it did not perform as the add said it should. I'm still waiting for a refund or a replacement product.
So far it has been a good experience. I just worry about online shopping. Also, the reviews show that customer service isn't good. I'm hoping I made the right choice by picking your company.
The website said easy returns. They tried to offer me a discount not to return it. Why?! If this is your practice, then do not advertise easy returns. The jumpsuit is way too long and the top is too low cut
I can't count how many pieces I've ordered from here. I've also referred others and they also agree, that this shape wear is top notch!
The surprise box wasn't worth it. I expected to get shapewear, but received a cheap dress slip. The jumper I ordered feels extremely thin, and the sizing is off.
Ordene un sostén y no lo soporte ni un día, me dejó marcas en mis hombres por que los tirantes me lastimaron mucho.
So I purchased these bras before in a bigger size and had to down size. They are great all around from the support to the feel. I go from having Taggy Sitties to Tig ol Bitties lol. The band over time loosens up so if they fit tight around the band they will eventually fit true to size.
Their shapewear is the most comfortable I've bought from anywhere, and I've gotten so many compliments while wearing it. It snatches my baby pooch almost completely flat, and I feel so much more confident in tighter clothes!
The shapewear is so comfortable. I was amazed. It cinches me in fantastically. Im 5'3" between 139 -145 I got a small. It does take some effort to put on but once its on, it's super comfortable.
The products are great quality. I will still need to make alterations to fit the waist and burst which is an additional $30-$40 per shapewear here in Toronto. Shapellx should start doing custom shapers or discounts for those who will have to do alterations
Answer: They are legit. I purchased from them. The item was as described and is excellent quality