SewingMachinesPlus

I purchased the Butler robotics system for my King Quilter II Elite longarm machine. The Butler robotics was easy to attach to the frame. I made a video of the installation and uploaded it to YouTube so others could find help. I bought the Deluxe version of the Butler. Once I had it installed, I used YouTube videos to learn how to use the system. I am pleased with the robotics. I've stitched close to 50 quilts on it since I installed it and have had no trouble whatsoever.

Received this as a present from my daughter. When I got it initially it wouldn't come on as I thought maybe I'm doing something wrong, but finally it came on and I began to use it. I noticed it skipped some stitches, but again I thought it was me. So I started to do embroidery and there was one thing after another. Called the company the company referred me to a brother dealer that was of no help it was still in warranty this was only a month later. Talked with several people and even spoke with the guy who repairs Chris he was a butt hole thought he knew it all. Tried to explain to him that there's something wrong I've been sewing since I was 16 and I know it shouldn't be doing these this. Put in and embroidery design that was in the machine itself and it kept saying malfunction and would cut off. Finally got to speak with the manger she was nice and asked what size jumpdrive I was using told her 8 she said maybe it's too big and sent me a 2 but I told her I really don't think this is the problem. But I tried it anyway to no avail it didn't. Spoke with her again and she just sent me a brand new SE1900. I was truly impressed with the kindness and attention to the problem I was having. I will definitely buy from them again and recommend them A+ customer service always ask for the manager.

I have never talked or worked with such Wonderful, Caring, Honest, People In my life. Thank you with all my heart to Donna, Dale and Nicole also to the ones I did not get names from. You all are Awesome. Thank you again

Awesome deals & service, I have purchased a serger, extended quilting table for me sewing machine along with other supplies and there customers support along with the item I've got have been great along with their prices.

I ordered my machine on Saturday by phone received my order Friday thats fast service it had to come from California to Ohio and got it in less than a week. Haven't opened it yet.

The customer service I received from SewingMachinePlus was without a doubt the best ever. I wifi always go to them for all my quilting supplies.

It would have been helpful to know that my one missing item was being shipped separately by another vendor, rather than having to call. Other than that, I have always been totally satisfied with SewingMachinesPlus! :)

I just wrote a review on Facebook, and I think it's important enough to repeat myself on this forum. Had I read all these negative reviews before I ordered my Janome MC400E embroidery machine from them I wouldn't have. However, I did on 12 May 20, and it just arrived by FedEx today, 16 May 20. I don't believe this company is scamming anyone, rather it is caught up in the turmoil caused by Covid19 including a reduced workforce and extraordinary increase in customer orders. That doesn't excuse any rudeness customers are experiencing when complaining and I hope the company's management is working to improve their customer service. In any case, I think these folks are getting slammed by Covis19 related problems and I hope you all give them a chance to catch up and serve your needs.

The price wast the lowest I could find, plus free shipping. The machine arrived ready to set up in the time frame they gave me. All around happy with the company and my purchase.

I received my Dress Form a few days after placing my order. And I received the dress form cover a day later. I've ordered from SewingMachinePlus before and the staff is truly amazing. Very nice people and always helpful. I will order from them again.

I've ordered a number of things from Sewing Machines Plus and have been very pleased with the products and the customer service. Their website is easy to use and if a product is coming directly from them, it arrives quickly. If my order isn't going to arrive in a couple days, they let me know why (coming from the company the manufactures the product) and then tell you when to expect it. I ordered a sit down quilter from them (which I love) and they called to confirm that I knew what I had ordered and to explain when it would arrive and what to look for on You Tube to help set it up. I'll definitely order more supplies in the future.

Not knowing the model # of my industrial sewing machine they work great. I order L bobbins and work g r e a t!

Received my order in great shape. No problems. Will use Sewing Machine Plus in the future. Excellent service, thank you.

Do not b e afraid of ordering from this company. I have ordered and had great service even when one thing I ordered didn't work out for my machine there was no problem with the return. Great company.

Purchased this product for my mom. She won't stop saying how happy she is with it! If you're in the market for a dress form this is a great option.

The sew steady tables are definitely worth the money and wait. Mine took about 4 weeks to arrive and it was well packaged and protected. Very happy customer and will be ordering through sewing machines plus in the future as their customer service and prices can't be beat!

Excellent customer service always available by phone or email thank you for keeping prices reasonable and fair.