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  • Seventh Avenue

Seventh Avenue

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Overview

Seventh Avenue has a rating of 1.8 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Seventh Avenue most frequently mention customer service problems. Seventh Avenue ranks 764th among Furniture sites.

  • Service
    29
  • Value
    29
  • Shipping
    28
  • Returns
    26
  • Quality
    26
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6
19
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • If I could give them a negative star rating I would poor, poor customer service.
How would you rate Seventh Avenue?
Top Positive Review

“The worst online store I've ever experienced!”

Melissa T.
12/24/23

They took my money for my order mind you it was all my Christmas gifts then my packages have never arrived I call and they keep moving the date out 3 times they did this then I'm told my order won't be sent and they're not sure how I'll receive my money back so basically I have no Christmas gifts for anyone thanks to seventh avenue!

Top Critical Review

“Scam”

Bernadette T.
3/31/24

Items never arrived travking service all a con. Bought 2 bags £78 no refund no goods Absolutely vile people

Reviews (72)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16)
Thumbnail of user lynnwillia
1 review
1 helpful vote
December 17th, 2023

Don't order from this company because if they don't send the right thing they make you pay for the shipping to return it so you are paying twice for shipping on a order you don't get

Service
Value
Shipping
Returns
Quality
Thumbnail of user unhappyc776
1 review
0 helpful votes
October 29th, 2023

Thanks for addressing my concern and issue. This was great news. My heart was in tangles thinking I would be paying for something i didnt get to enjoy but they fixed it

Products used:
Drawers, air fryer gifts

Service
Value
Shipping
Returns
Thumbnail of user eltonv4
10 reviews
5 helpful votes
October 21st, 2023
• Updated review

7th. Ave. Is an great company great products, great customer service, and great prices.i give them 10+ stars.

Tip for consumers:
Great customer service

Products used:
Many items that were great prices and good condition

Service
Value
Shipping
Returns
Quality
Excellent a plus plus
October 25th, 2021
• Previous review

I placed an order on 10/21/2021 i started to get some of my items on 10/23/2021 fast shipping great service, very friendly company, kind customer service performance. Prices are very affordable and great. Would highly recommend them to anyone.

Tip for consumers:
Fast shipping, prices are great customers service people are kind and friendly. Would highly recommend them.

Products used:
House wares,clothes, toys, kitchen items.

Service
Value
Shipping
Quality
Thumbnail of user kironab
1 review
0 helpful votes
February 27th, 2023

I've ordered from the Seventh Avenue skin line and I simply love the products. The new Suga Mama line is superb! My baby loves the lotion and how great the shampoo and baby oil smells. It hydrates her skin and has it so soft! I am going to stick with all products. The products also make it to you quickly and the packaging is so cute!

Products used:
Seventh Avenue skin line and Suga Mama line as well!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user phileshiah
1 review
3 helpful votes
March 10th, 2022

I just can't believe I sent the same car mat back four times and now that I get the fifth one and it's still unpersonalized this is so sickening and heart-wrenching all at the same time it's not even for me it's for my sister my advice don't use 7th avenue to get anything personalized cuz this is sickening

Products used:
None

Thumbnail of user mattheww502
1 review
3 helpful votes
September 2nd, 2020

I payed off a cd player than right after I payed it off. It completely quiet working
Than you sent me a new cd player the next day the replacement cd player will not play cds at all but the radio works only. Two cd players that stop working. I will pay off my dvd player but I'll never order anything from seventh avenue again. Because I even had to get a replacement dvd player. I'm just not satisfied with electronics products

Thumbnail of user jens515
1 review
1 helpful vote
November 25th, 2022

I Received my first order and the product was as listed. I will be returning for more product and have my friend ordering now.

Tip for consumers:
Order for yourself. You will not be disappointed

Products used:
Hydrating bundle

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyb905
3 reviews
3 helpful votes
February 12th, 2021

Any problems I've had, like Fedex tearing up a box with a cabinet in it, was resolved not by fedex but by 7th Ave.
They work with you on payments should you have unexpected less cash available that month.
I've had no problems resolving issues with 7th Ave and that's with purchases amounting to over $1000. 00

Tip for consumers:
If there's a problem, make sure it's 7th Ave whose responsible. Fedex dropped, dragged
and tore up the last box my last cabinet came. Replacement parts were no longer available and the cost of return not worth it.
It was Fedex who caused the damage, but 7th Ave who resolved the matter to my satisfaction

Products used:
Furniture
3 different kitchen cabinets and a micro cart

Service
Value
Returns
Quality
Thumbnail of user jcqulnz
11 reviews
14 helpful votes
February 22nd, 2017

I got a Seventh Avenue Catalog in the mail one day and I browsed through it and found some really interesting things that I decided to go ahead an purchase, and I really glad I did. They have some really incredible things that I've never even seen at stores and some things I have. Like, who many of you have "Soup & Cracker Bowls", or even know what those are? I DO! And I bought 2 of them form Seventh Avenue. In case your wondering, and even if you don't care. They are bowls with and extra "lip" or "pocket" on the side that hold your crackers for your soup, or dip for chips or anything you need an extra lip or pocket for! I actually wish I had purchased 6, keep 2 for us and give the other 4 to my in-laws, my daughter and her fiance'.

Thumbnail of user verdellc2
30 reviews
11 helpful votes
April 7th, 2016

I like the fact you can open a charge account and pay a low amount each month good for people on a fixed income

Thumbnail of user ewap
3 reviews
7 helpful votes
November 17th, 2011

Just as Brylanehome, I am always satified with the quality of products they sell, the delivery is always on time or even sooner then estimated.
Highly recommend!

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