• SeneGence

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Overview

SeneGence has a rating of 2.68 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeneGence most frequently mention customer service problems. SeneGence ranks 166th among Skin Care sites.

  • Service
    12
  • Value
    10
  • Shipping
    11
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
2
See all photos

What reviewers want you to know

Positive highlights

  • The reason behind that issue was that the company was not prepared fop the takeoff of the product.
  • This company exploded all of a sudden, and they simply couldn't keep up with demand.

Critical highlights

  • Been trying to get through to customer service to get my money back but can't get anyone to answer the phone.
  • But it is extremely hard to order anything with all the out of stock issue.
How would you rate SeneGence?
Top Positive Review

“I love Climate Control! When I walk through the door in the evening, my make-up looks like it”

Heather C.
8/24/21

I'm getting compliments on my complexion! I didn't like wearing make-up until I discovered this! It sits on your skin under your foundation and lasts all day! It's light and smooths out the skin. When I walk through the door in the evening, my make-up looks like it did when I left in the morning. I love it!

Top Critical Review

“Distributors”

Kelly M.
7/22/23

Love the products. Been a distributor 6 years in January. Paid my yearly fee then. Broke my back in April and was busy with thar. I went inactive and had 30 days to reactivate. I missed that. They want me to pay $85.00 to sign up again. Not good to their Distributors unless you spend a certain amount each month.

Reviews (81)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) product (49) company (31) skin care (5) stock issue (5) 50% discount (4) climate control (3)
Thumbnail of user heatherc806
1 review
0 helpful votes
August 24th, 2021

I'm getting compliments on my complexion! I didn't like wearing make-up until I discovered this! It sits on your skin under your foundation and lasts all day! It's light and smooths out the skin. When I walk through the door in the evening, my make-up looks like it did when I left in the morning. I love it!

Tip for consumers:
My favorite SeneGence product by far. There’s a noticeable difference after the first use. My face looks and feels so smooth and this product is very light.

Products used:
Climate Control, LipSense, ShaddowSense, LashSense, SeneDerm DayTime Moisturizer, Nangai Oil, Lip Balm, and Bronzer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user audreys325
1 review
7 helpful votes
January 19th, 2021

Love love love the climate control and collagen mask most, but everything in between is wonderful too! I've been using it for 6 months now. So hooked.

Products used:
Climate control
Retinol A
Serum C
Dark circle repair
Anti Wrinkle cream
Nagai oil
Moisturizer
Collagen mask
Foundation
Eye cream
Eye illuminator

Service
Value
Shipping
Returns
Quality
Thumbnail of user terril213
1 review
21 helpful votes
May 4th, 2020

I've been using Senegence products for about 3 years and my skin has improved dramatically. I use to struggle with terribly dry skin which was causing tons of aging. Through the use of their products like Climate Control, Nangai Oil, and their 3 in 1 cleanser and moisturizers by skin is hydrated and moisturized. I also espcially love their shadows, tinted moisturizer, and foundation. All good stuff!

Thumbnail of user rachell669
1 review
17 helpful votes
June 28th, 2020

I'm a makeup artist and started to use LipSense at first for my wedding jobs. It's simply the best if people use it in the correct way. No dry or crack lips, using their gloss is a must!
I have also started using the skincare for last couple years, it clear up my blemishes and my skin look so much better and fresher. I have also switched to Use their foundation and makeup on myself everyday, as I have oily and sensitive skin, it's the best for me as it doesn't clog pores or break me out. Honestly the makeup and skincare I was using were good brands and a lot more expensive, but SeneGence work much better, I have never look back.

Thumbnail of user pasqualinar
1 review
17 helpful votes
June 28th, 2020

I am 62 and my wrinkles are certainly diminishing. My skin appears more luminous and more even toned

Thumbnail of user eml24
1 review
4 helpful votes
August 13th, 2020

I can't say enough about their mascara, no mascara out there beats it!
Their skin care line from shampoo and body wash to Climate Control and beyond is proven time and time again that I made the right decision switching to their products!
Thank you SeneGence!

Thumbnail of user jacquib31
1 review
16 helpful votes
May 14th, 2020

Ive been using this for 5 years now and the clock has turned back on my skin. I'm turning 40 next year and often get told I look 27-28! It makes my day! I never get tired of it. Just start using it and keep at it, your face will love you for you!

Thumbnail of user michaelb6963
1 review
0 helpful votes
October 17th, 2021

This makeup is the best makeup I've seen my girlfriend loves it and sells it nothing but happy customers

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariem681
1 review
0 helpful votes
June 14th, 2021

I have tried many lip stains and Senegence is by far the best. Lasts all day! My rep ships promptly too.

Thumbnail of user jessicam1794
1 review
2 helpful votes
October 29th, 2020

The lipsense is amazing and all of the products. I love how I can sweat, eat, drink hot or cold drinks and my lips stays on. The best I've used in a long long time.

Thumbnail of user elizabethw273
1 review
26 helpful votes
July 24th, 2018

The products are amazing, my skin has never looked better and the compensation plan has changed my family's life. I'm forever grateful for finding this opportunity!

Thumbnail of user lynneu10
1 review
3 helpful votes
April 25th, 2020

I love the LipSense and skincare, it's the only thing that actually stays on and my skin has gotten so clear I don't have to wear foundation anymore.

Thumbnail of user karonm2
3 reviews
20 helpful votes
November 10th, 2017

I have used every skincare line from Mary Kay to LaMer plus what my aesthetician skincare line. I am impressed!
Customer service was great too as I had a defective bottle and they are sending me a new one.
I signed up to sell just to get the discount. I got 50% off with $600 orders. So I did times two! I am going to try to sell but if I get nowhere I still get 20%! Love the skincare for dry skin!

Thumbnail of user alicial263
1 review
4 helpful votes
August 9th, 2020

I love these products, after 4 years of use I finally signed up to be a distributor because I really wanted to share my love of these products with others the skincare, lipsense, and mascara are probably my favorites. Distributor #******* beautysensebyalicia - Facebook group

Service
Value
Shipping
Quality
Thumbnail of user melissap117
1 review
21 helpful votes
November 22nd, 2017

I have been a distributor since May 2017 at the height of the oos issue. Currently the company is 100% in stock! The LipSense is awesome and usually last 8+hrs for me personally! My friend has to remove it because it doesnt come off on her because she drinks water all day long. I love the colors and business opportunity. The only way to fail is if you quit!

Thumbnail of user carynf1
1 review
26 helpful votes
May 1st, 2017

I have been using SeneGence products since summer of 2016 and loved them so much I signed up for the distributor discount. Is the company experience growing pains? Yes, but a postiive attitude and a little patience goes a long way toward making this a good experience. Exponential growth is both fantastic and painful, and changes don't happen overnight but we're getting there. Yes we have out of stock issues, but all distributors have an upline support system from which to draw, and they are all fabulous. If someone's direct upline is not helpful, go to the next one up, and so on. This company cares about its distributors. My advise to anyone who isn't happy with their experience is to take it to their upline and stay the course. Eventually the understock issue will be ironed out and when it does, those who stayed confident are going to benefit greatly!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinaw90
1 review
22 helpful votes
May 17th, 2017

Yes, this company has been experiencing some growing pains and was probably caught of guard with the intense popularity that LipSense has seen in the last 6 to 8 months. Yes, OOS has been an issue - has it stopped me from succeeding - nope. Do I have lots of color - yes! I suspect great things on are the horizon for this company. Distributor #*******.

Thumbnail of user emileeb2
1 review
34 helpful votes
August 1st, 2017

I joined within weeks of the "out of stock situation" as we called it, and it really was incredibly difficult. I couldn't just have people order whatever they wanted, because there were often only 1-2 LipSense colors in stock. And any time something would come back in stock, it would immediately sell out.

Fast forward to today: we have plenty of colors in stock, and they're not selling out in a matter of minutes or hours, but rather WEEKS - not because no one is buying, but because they have been able to ramp up production. Additionally, we appear to be on track to having all 36 colors in the permanent line back in stock by October.

This company exploded all of a sudden, and they simply couldn't keep up with demand. Honestly, that's not a bad problem to have! But SeneGence took the necessary steps to remedy the issues, and things are getting back to normal. I will say, anyone who signed someone up during that time, without disclosing to them how dire the stock situation was, did themselves, their recruits, and the company a huge disservice! That was not right, and I feel so bad for those people who were misled.

I'm so glad I stayed despite the struggles. It's better now, and business is still booming!

SeneGence Independent Distributor #*******

Thumbnail of user lisat163
1 review
10 helpful votes
April 9th, 2017

I became a distributor in August 2016 and have enjoyed my business since! It takes hard work for any home based business so if you don't have what it takes to own your own business, then SeneGence isn't for you! You don't need to recruit to earn money either! There marketing plan allows you to make great money by selling their products only. Sure, they are going through a growth spurt and products are out of stock but it just goes to show how awesome the products and the business really are! If you want to know more, visit my website at www.lisaslippylovers.com or go to my fb page, Lisa's Lippy Lovers and *******@lisaslippylovers

Thumbnail of user amandan54
1 review
38 helpful votes
October 31st, 2017

To all of you who have been complaining about the NO STOCK issue... It has been taken care of. We have almost 50 lip colors and all are in stock! The reason behind that issue was that the company was not prepared fop the takeoff of the product. The reason there is a burn when applying the lip color is this. It burns because of the cosmetic grade alcohol that is used to sterilize the product when you dip the wand into the tube which also will kill any bacteria you may have on your lips when applying. The first time you try LipSense it can tingle. This is because the lips are dry and not sufficiently moisturized. Those without dry lips do not notice this. The sensation will stop once you have finished the application and applied the moisturizing gloss. After you have used the Gloss for a day or two you will rarely ever experience the tingling again. Dry lips can be caused by repeated use of wax and paraffin based lipsticks, which, by their nature, can cause dry lip tissue. You can eliminate this by conditioning the lips for a few days and not using any wax based products. Once you use the LIPSENSE and the Moisturizing Gloss on a regular basis the dry lips will be gone forever. I myself have been using LIPSENSE for months and the only time i experience the "tinge, burn" is if I have gone several days and not used the gloss or lip balm.

Thumbnail of user krisp35
4 reviews
4 helpful votes
September 13th, 2016

I was working on the event and there I met a girl introducing lipstick by Senegence. I always have a problem to keep lipstick on my lips and I use for my job facial mask so... I was really imprest from the presentation and I went home with a lipstick.its is real I have it from early morning till I take of my make up Love it so much I call the next day and I sign up to be a distributor for Senegence make up and skin care. If any one want to see there products please contact me. Try it and the happiness will start. Amazing skin care too! Go to Senegence. Com and pick up the color you desire - my id is *******

Thumbnail of user micheller163
1 review
8 helpful votes
May 16th, 2017

Saw it and before I ever tried it, I was sold and signed up as a distributor. The claims and videos are true. It does NOT budge. The great thing about this company? LipSense is the tip of the iceberg. There are SO many other amazing products - long-lasting make up and anti-aging make up and skin care.
2000% growth in the past year!
The OOS issues are the result of the astronomical growth. The company is building, hiring, producing, expanding, contracting out work...
I'm sticking with this company. Yes, it's hard right now, but I recognize a remarkable product when I see it. And tell me this - what other MLM company allows a NEW distributor to immediately make 50% profit on sales? I have consistently ordered this product for 50% off since I joined early February (yes, I received a 50% discount for a volume purchase, but most companies don't even give their distributors the option of receiving such a great discount).
GREAT compensation plan. Incredible support from uplines and distributors across the nation. I'm not going anywhere!
If you are interested now - let me know. I'm not just wanting to "sign you up".
I am an encourager and supporter of my team of more than a dozen women.
Your success is my success.
Distributor #******* - $66 with tax to sign up
Then email me and we will get started!
*******@gmail.com
Michelle - Wife, mom, nurse practitioner, nursing faculty, and SeneGence Independent distributor in Omaha, NE

Thumbnail of user ashleeo2
1 review
2 helpful votes
March 24th, 2017

Honestly, Senegnce International is an amazing opportunity. Yes, you have to pay $55 to sign up and to renew every year. There is not a monthy Fee, or quota!
How much money you make soley depends on your direct sales skills, how many downlines (Distributors signed underneath yourself) and how well those downlines do.
You can not only break even but make up to 100% profit the first time you purchase a qualifying 750pv order.
That's $1500. 00 of products for $750.00 plus tax and shipping of course!

Sell all of that product and you will make back your money and profit 100%!
DO NOT FORGET, you can keep some of those products for yourself instead of
Keeping the profit.;-)

But hey if you want to just sign up to buy products at wholeale for yourself more power to you!

If you have not tried the products... GIRL you really need to!

They have everything to suit your needs and to last ALL gosh darn day:)

If your interested in learning more about this opportunity PLEASE contact me! Or if you want to get yourself some truly outstanding skin care and beauty cosmetics.;)

Remember this, do you want it at wholesale or retail?

INDEPENDENT DISTRIBUTOR
#*******
LipS Forever

https://m.facebook.com/groups/**************?ref=bookmarks

Follow this link to my Facebook Group for more information.

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Products that Really Work and a Career Opportunity that Really Works! Recession-Proof Business, Consumable and Highly Desirable Products.

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