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SendGrid has a rating of 1.6 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SendGrid most frequently mention credit card, and customer service problems. SendGrid ranks 101st among Email Marketing sites.
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I use 1000-2000 mails / month, I registered package with 40k mails. Someone put 400k spam emails to the system. Maybe the API keys is lost somehow. The Sendgrid helped to check the case and notified me to secure the account (I did not check it for 2 year). When I complaint about the monthly payment, Sendgrid checked the case and refund to customer. I'm appreciate about this.
Had an account 10 years ago, tried to recuperate the password several times, email from email company never arrived. Created new account with another domain I own. Received email telling me they can't create my account for security reasons but no reason given. Took me 2 wasted hours to arrive at that point. And I can leave this review in 2 minutes, totally worth it.
It has one of the worst email editors I have a deal with. Once you have done something, there is no way you can undo it. It's just frustrating to try to create and edit an email. The text box is imitated. The whole editing page has flaws and bugs that should be fixed, but they never care about it.
Still waiting for them to even acknowledge a week old ticket. Looking at moving away from them due to bad service. We are a client paying over $150 a month, and they just ignore us.
We had been sending out around 1000 e-mails per day using G-Suite (via SMTP), and with new features being released we projected that we would exceed G-Suite daily 2000 message limit. So we moved over to SendGrid with the expectation of no more than 100K message per month, and chose the 20.00 plan that was in line with our volume requirements. Within 4 days Yahoo/AOL mail became deferred because Shared IP's were being blacklisted based on other users mail practices. So we were stuck, the only way to address the issue was to upgrade to a PRO plan at 4 times the price, so that we would be sending mail over a dedicated IP address. I never got the feeling that support was trying to resolve the issue, but instead were explaining the problem, and offering the upgrade path as the only solution. It was as if their pool of shared IP addresses was one deep, and if it became blacklisted that was it. I got the feeling that this was an up-sale approach, rather than an issue I just happened to run into after 4 days as a new customer. Not sure what we will do, but I upgraded today just to get our mail moving again. After 72 hours of sitting in the outbound queue, the mail will simply be discarded as undeliverable. Do not use this service unless you start out on a dedicated IP plan. Otherwise it's completely undependable.
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