Security Camera King has a rating of 4.9 stars from 6,976 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Security Camera King most frequently mention customer service, tech support, and several times. Security Camera King ranks 2nd among Security Cameras sites.
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Yall meet my expectations every time. Ordering is simple and easy and tech support if I run into an issue is top of the line. Thank You
Bought close to 70 cameras and two NVR systems from here. Over the course of a few years had to make a few support calls on general trouble shooting/problems. Support immediately answered the phone, was knowledgeable and took ownership. Honestly it was everything I could have hoped for. These guys had my back. Over the last few years the quality of support continued to diminish. My last interaction, they invested so much time explaining why they can't pick up the phone they could have just picked up the phone and resolved it in less time. It's no longer practical to purchase equipment here as a result. If your in the field all day they won't arrange a meeting or call back time. There business model is "Hey, if you don't pick up when we call, that's on you". I only know this because of all the parties they CC'd in the email to cover there $#*! for not taking ownership of the issue. Maximum effort, just on the wrong thing. This happened in 2021. I waited until today after making a large camera purchase from a new vendor to illustrate the value of picking up the phone and treating people with respect.
Yall meet my expectations every time.
Ordering is simple and easy and tech support if I run into an issue is top of the line.
Thank You
I know most popular brands just sell names but SCK gives value for my money. I buy your cameras for business and home space and it has been very effective.
Nice pricing. I am hoping that they are good products and stand up over time. I will let you know.
Thank you, Scott
I buy these cameras for all of my businesses, in this last order I made a mistake, customer service department promptly alerted me and helped me to the correction, thanks
Wish live chat expert was available when holiday specials are made available. Either order in the blind, or wait til someone is in the office and lose the discount.
Order received was incomplete, but, customer service quickly straightened out error and got the rest of the order out to me.
Technical support (for both this system and one we bought years ago) has been OUTSTANDING ! That's the main reason I buy from Security Camera King vice equipment I could get cheaper off Ebay or Amazon.
Service and quality is truly something you can't find just anywhere.
Previously purchased a system for another building. Was happy with the quality of the product and the price, so I am back to upgrade my 10 year old TVL system on my other shop.
Thx for everthing. Fast deliv. Great product. Now im back up and running
Great site , It would be nice if you offered a discount to Contractors, should consider this, regular people buy once, I have bought many times.
It great just type what your looking for an bam!! There it is, the price are amazing in comparison with others, an the fact that you can choose your own shipping is even better, because when you system is down you want it back up as fast as you can and having that shipping option give peace of mind. I will always Recommend this distributor to any one who has inquiries about somewhere good to shop for all there security needs.
Best CCTV company ever and Heath in support is the man!!! I enjoy spending thousands of dollars with you guys because it is such a pleasure to do business with real professionals!
Note to potential buyers: don't bother shopping around with other companies! Security Camera Kings are the best in the industry and the equipment is super easy to setup and runs perfectly. Just do yourself a favor and buy from these guys. You will not regret it.
Bought close to 70 cameras and two NVR systems from here. Over the course of a few years had to make a few support calls on general trouble shooting/problems. Support immediately answered the phone, was knowledgeable and took ownership. Honestly it was everything I could have hoped for. These guys had my back.
Over the last few years the quality of support continued to diminish. My last interaction, they invested so much time explaining why they can't pick up the phone they could have just picked up the phone and resolved it in less time. It's no longer practical to purchase equipment here as a result.
If your in the field all day they won't arrange a meeting or call back time. There business model is "Hey, if you don't pick up when we call, that's on you". I only know this because of all the parties they CC'd in the email to cover there $#*! for not taking ownership of the issue. Maximum effort, just on the wrong thing.
This happened in 2021. I waited until today after making a large camera purchase from a new vendor to illustrate the value of picking up the phone and treating people with respect.
Tip for consumers:
Don't let opinion or ratings drive you. Best bet, just try reaching support for yourself. Your simulating ownership of buying a product from this vendor. The duration and time it took to get someone on the phone will communicate everything you need to know.
Products used:
Multiple Cameras and NVR system
went pretty well, so far. let's hope this cable is good. I do appreciate all of your representative's assistance. Have a Good Day, HK
This is my third order with Security Camera King. I always find what I need. Great products, prices, and service. Thank you!!
Fair prices. Quick shipping. Be prepared to not see any updates on your order status until AFTER your items arrive. If you email SCK they'll send you a tracking number but I just wish they behaved like virtually every other ecommerce website on the planet and update the order status ASAP and send you an email with the tracking number.
Security Camera KIng has been outstanding throughout the years. The employees friendly and committed to making my shopping experience wonderful.
overall, my experience was touch and go: could not view terms and conditions (nothing to view) problem was resolved after a phone to sales. Bad beginning ,but hope the product meets with the time spent researching item ordered. Thank you.
All was well with ordering, quality and delivery, however I never received a copy of an invoice. Perhaps it flashed on the screen and I failed to print it, assuming that a copy would be e-mailed to me. Not a major issue since I used PayPal as method of payment and was able to get proof of payment from them..
Am very happy with the product.
GG
Thank you!
You have great products but it's your service that keeps us coming back.
Best regards,
Mark S
First time on this site. And I purchased the item and attempted to get some technical support because my assisting cameras did not come up. To this date (8/15/2016) I haven't heard anything from the technical support personnel. Now, I must say that I am impress with the site but there isn't enough D-I-Y instructions that can assist a novice. Could it be that this site is for professional companies requiring installations, ONLY.
A little disappointed with the technical support. With that said, "Thank you!"
Thus far my experience has been excellent! I did have some questions that needed asked. I received prompt & accurate replies by Email. I paid a little more than a box store, but got what I needed in better cameras & a larger DVR. In other words, for a little more money, I'm coming out way ahead! This is not a generic minimal system, but rather a solid (metal), adjustable system built for my needs.
Send wiring already recommended for the camera with the camera purchase. A complementary 50 ft of wire for the camera
Would have work well for me so I would not have had to search down wiring for the camera I purchased.
Loved the ease of set-up! Very straight forward system and I am by no means a IT person.
It's also a good feeling to know that you can make a "local" phone call or on-line live chat for Technical Questions/Customer Support.
This is the 2nd system we have gotten from Security Camera King and have liked both of them. Setup went fine and everything is working as expected. Haven't had any major outages since we got our battery backup so can't really say how it is working yet.
Shopping was quite easy. I'm familiar with the website and like the consistency.
The third question above, "How likely are you to buy from us again if you ever need a similar product/service?" I gave only 4 stars because I have had problems with your products since last year with the last two installs, additionally I have seen similar products (identical hardware) at SAM's Club for ~$150 less with their discount. I am installing another TechPro system soon, and hopefully everything will continue to work flawlessly!