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SecretShopper.com Reviews Summary
SecretShopper.com has a rating of 1.5 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. SecretShopper.com ranks 4959th among Business Services sites.
They are starting to use us shoppers for our evaluations but not paying us and canceling our shops. It's so unfortunate. I really use to like working for them. They use to be reasonably honest. Now it's starting to feel more scammish.
What a rip off of a company. I did a full long report with pictures. They did not pay after all of the work and came up with a crazy technicality to get out of honoring their word and paying for the job. Not worth the time hassle or cheap pay they offer. RIP OFF
We had a level 3 tornado that tore thru Bowling Green last night. We are dealing with massive destruction and power outages all over the area. The city has advised Everyone to stay off the roads so first responders can get to the people that are trapped. I emailed them at 7:30am to report the issue and asked them to reschedule it and they responded back saying that the job and my account was canceled! What a joke of a company!
From the business
Secret Shopper® has been in business since 1990. We are a charter member of the Mystery Shopping Provider's Association (MSPA), the professional trade association for the Mystery Shopping industry. Since our founding, Secret Shopper® has built a reputation on delivering actionable intelligence through onsite, over the phone, and online audits that our clients can trust and use to make crucial business decisions. We are passionate about assisting your team to deliver a world-class experience for your customers at every touch point.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Meggan,
We are sorry to hear that you had a negative experience with Secret Shopper, and we would like to make this right. If you would like to reach out to coordinator@secretshopper.com with the dates and what happened, we would be more than happy to look into this and resolve this issue for you.
Thank you, and we hope to hear from you soon!
-Secret Shopper Team