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Sears PartsDirect has a rating of 1.1 stars from 398 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sears PartsDirect most frequently mention customer service, credit card, and business days problems. Sears PartsDirect ranks 137th among Appliance Parts sites.
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Contrary to all the bad reviews, my experience was exceptional! Ordered replacement Samsung glass cooktop Sunday night, received that Wednesday (a day ahead of schedule AND from Illinois to Virginia). Amazing price (genuine Samsung part) and super fast shipping via UPS Ground with tracking all the way to my door. I was very worried after reading all the bad reviews but this experience was fantastic! Would definitely buy from again!
This IS NOT Sears, some company in India operates it now and they are HORRIBLE! They canceled a part I ordered for my washing machine twice and didn't let me know via email, phone or text. Then, they tried to charge me twice for the part I already paid for. AVOID these guys at all costs.
They are not as cheap as some internet only market grabbers but for an internet and brick& mortar business they usually have the part in stock, ship in a timely manner and stand behind your order.
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We carry millions of appliance parts, snow blower, lawn & garden replacement parts, water filters and more. No matter where you bought it, Sears Parts Direct has the right parts.
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