Seamless

So this has happened a couple of times where my order didnt get picked by a driver and I kept getting messages about the delay and had to call the restaurant only to find out that my food had been waiting and no one picked it up. Seamless / grubhub seems to have a problem with letting the customer know that this is the reason for the wait and now a person has been waiting. Then what I'm suppose to take food that's been sitting stewing for 30 min to hour?
Next why cant they do like uber eats and allow you to tip after you see the service forcing me to tip then get a $#*!ty driver or no food at all they pocket their money and I'm stuck waiting on a refund. I'm one more chance "f" up from cancelling seamless like I did door dash.

A fair amount of experience with Seamless. They'll tell you orders are ready and you arrive for pickup only to wait for 45 minutes. Other orders when you arrive to pick it up it's been sitting on the counter. You get home and it's cold. It seems to vary on the restaurant but it appears Seamless does nothing to ensure a reasonable customer experience!

Update: Timing communication appears to be heavily dependant on restaurants, some the food is ready early, some timing is correct and others are notoriously running behind. Because I don't understand how the information is transmitted between Seamless and the restaurants and then to me timing is difficult to understand.

Seamless customer service contacts are not available from the web site. No one to chat with or call.

Update: I've since found the Seamless number *******878, GrubHub customer service number also works, *******@Seamless_Care and Facebook. I prefer Twitter because I get better responses there.

Seamless sent me a coupon to use their service. I met all the terms of the service but it didn't work. I called. Seamless support is via GrubHub in the Philipines. The support staff doesn't appear to be motivated to resolve problems so they'll happily waste your time! Over 1 hour on the phone! The agent then tells me the terms of the offer require that I spend $20 more to make the coupon work.

Update: Seamless did make good on the coupon unfortunately the time I had to invest in resolution far exceeded the value.

Don't waste your time! This service is the pits!
Update: I did get two phone calls from Seamless customer service. They acknowledged the issues and claim to be working hard to improve their service. They've had some staffing and training challenges in part due to COVID. I typically pick up my orders so the competition for Seamless, in that case, is calling the restaurant directly. Seamless offers two advantages over calling. 1. Promotions 2. Communication. I have had challenges with both as I've documented but if you can work with them and it is for a restaurant you enjoy then it may be worth it.

It's not updated at all, placed an order once to find out that the dish was no longer on the menus... Really disappointed.