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SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat, and gift cards. SEA Gamer Mall ranks 47th among Games sites.
No critical highlights yet
Ing and Simon were patient and awesome in helping me with QQ coin reload, especially after a system error causing repeated failures in order delivery the day before. Despite the delay in receiving my coins, and a terrible customer service experience with one of their colleagues, Jason, who was not only unhelpful but placating to the extent of being dishonest, encountering both Ing and Simon turned my negative experience around, hence the positive review. Customer support agents should take a leaf from their book :)
Seagm only wants your money. When you request for a refund, the will hide behind their ToS but none of their ToS clauses say items are non-refundable. Despite having a refund policy, they will not honor it and work with you. Instead, they will ban your account and refuse to work with you for a refund request. Never doing business with them again, good riddance.
Very fast shipping of the product and human attention by chat.
I give 4 stars only for the reason since some years ago they do not allow PayPal for payment at the checkout.
Excellent after sales service, even at midnight there is always someone to attend to your enquies. Which is missing in other company.
I'm happy that I made the right switch two years ago to SEAGM.
Thank you for the excellent and trustworthy services.
Missed out the 5th star as the recent removal of PayPal payment mode. Making it impossible for many overseas gamers to reload their game credits.
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Usually get the orders within half an hour after payment. Usually delays are due to third parties which can't be controlled by SEAGM. Customer service are usually helpful and accommodating. Minus 1 star as loyalty rewards are pathetic. Have reached the highest member tier long time ago but it doesn't bring along any benefits at all for literally all of my orders.
Hi, your input can help us to serve you better. Please reach out to helper@seagm.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
I bought Youku VIP pass (WOH/SHL fans struggles) & it was a pleasant experience. Giving 4 since there is room for further improvements on the site. I am mostly a user of chinese streaming/sns platforms so I would love to see more such products on this site including wechat/weibo/qq/alipay top-up etc. Just that you gotta improve product description & add links to redeem the codes as sometimes users can't navigate where to enter the purchased activation codes on the respective sites. The payment options are convenient for countries that don't have a PayPal service, so it's another plus. Hope to see more exciting services on this site with affordable monthly offers.
Thank you for your feedback however PayPal is no longer supported until further notice.
However, debit/credit card payment could be made via Stripe payment method.
For more information: https://www.seagm.com/pay
Thank you.
Being a loyal customer won't excuse yourself from receiving a used code. And they dare say it was"valid" when the game support evidently stated it was redeemed THREE DAYS PRIOR my purchase.
I took back my 5 star because this result is beyond disappointment, I overlooked the case with a $25 code because it was difficult to consult with the other game - it's a bunch of stupid fck as well. But this time, you cannot lie.
Edit: Aug 4 2020, from 1 to 4 stars.
They refunded the amount, I am grateful, but it definitely took persistence and independent consultation with the game support, how else would have it resulted if i took no precaution? I am glad Roblox Game Support cooperates and actually provided important details like when the code was redeemed and the account name.
Thank you so much for this great review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Fast, easy to navigate. Easy to pay with PayPal, c/c,. Etc.
Only complaint would be is that their isn't alot of option if any for ecopayz.
Other than that, they have a large selection of cards to buy mostly in euro, but some global
Hi, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know at helper@seagm.com what we can do for you in the future.
Legit and Cheap website for games. Spoke to livechat before I made a 5M AD order for Neverwinter and was told it would take 0-24 hours and how to post the items on the AH to receive my in-game AD. Took about 10 hours and were really nice. They have a good system where you can add comments onto your order and they can reply to your comments on that specific order. Overall great site. 4 Stars just because it took a while to receive the order (10 hours).
Hi Mister A.,
Thanks for the kind review. Your support to SEAGM is very much appreciated.
Seagm has been my go to website for all my gaming needs. Whenever I need codes for different platforms, it has always been convenient and hassle-free for me. I have also recommended Seagm to many of my friends. :)
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
The customer service is extraordinarily good and fast, but the loyalty member reward system is a big 0. Please improve your loyalty customer member rewarding system (i bought a few thousands ringgit worth of product from seagm but i got 0 reward. Even grabpay got grab point.
Thank you so much for the review. FYI SEAGM members are able to accumulate points with each successful purchase to reach a higher level of membership. The higher the membership level, the more/higher the discounts you can enjoy on certain items from SEAGM.
For more info, please refer here >> https://www.seagm.com/page/index?view=membership
I've bought from them multiple times about 200$. You can tell their not from US but they're cool people. One of the customer support actually had a chill conversation with. And they won't lie like some companies they have gold in stock when they really don't. Most transactions took 10-30mins for completion with me receiving the gold and that was for the game C9 global
Hi Jovan,
Thanks for the kind review. Your support to SEAGM is very much appreciated.
Fast respond from the live chat everytime i need help to topup my seagamermall account credit, good service and also very helpful.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
The costumer support are useless. I had a problem with a seller.
I bought an wechat validation, after that my wechat account was blocked, so I requested for a refund.
The refund was denied, and my kaleoz account was blocked! Easy like that, and i had funds on kaleoz account. Like 200usd. That they don't let me withdraw
Edit:
Problem solved by support
Hi! Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Seagm has some of the cheapest pricing for game cards comparing to play asia, offgamers and cn.usa. Game cards are A-Ok, so is 8591 buying business, as for gold selling/botting, buyer beware.
1 year customer, mobile game tuna.
Hi D c.,
Thanks for the kind review. Your support to SEAGM is very much appreciated.
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SEAGM is the trusted global digital online game store. Buy game cards, gift cards, cd-key and mobile reloads. Pay securely with Paypal, credit cards and more.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.