- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
SD Bullion has a rating of 3.2 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals, and best prices. SD Bullion ranks 3rd among Coins sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
SD Bullion has great prices and their service is excellent. I highly recommend them. I also appreciate that they have strong christian values, so I want to support them.
Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!
I am happy with my order, I just wish it didn't take so long to get it. I was told they were investigating me that my order wasn't fraud when I called. They couldn't tell me why. I asked to speak to a supervisor or someone from the fraud department and I was told they will call you if needed, you can't call them. So not happy with customer service. Super happy with the piece I got.
Hello Steven,
Thank you for taking the time to leave us a review.
We apologize for the delay due to fraud prevention. All first time orders made with credit/debit card payments are investigated for the security of our customers. Our insurance policy requires we conduct this investigation. It usually only takes a day or two to complete!
We appreciate your understanding and are very happy to hear you are satisfied with your bullion purchase!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Everything was as expected except I got three bicentennial quarters and a 1969 mixed in. Other than that, a very good experience.
Hello John,
Thank you for taking the time to leave us a review.
We'd be happy to help you and look into this. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Bank e check system did not work so i had to pay extra because I used my debit card. Physical coins where in great shape though. Appreciated discreet packaging.
Hello Chilion,
Thank you for taking the time to leave us a review.
We apologize you had trouble linking your bank account online for payment. We offer many other ways to pay, shown below. Most of our payment options qualify for the 4% cash discount.
We accept bank wires, personal and certified checks, electronic checks, postal money orders, Paypal, Bitcoin as well as Discover, MasterCard, and Visa.
Bank Wires would require you to take our account information to your bank to have them transfer the funds. Banks usually charge a fee for this service.
For personal/certified check payments you would mail the check into our PO Box.
Electronic Check - Must use the option at checkout to link to your bank checking account.
Credit/debit cards and Paypal orders do not qualify for the 4% cash discount price. The full pricing is shown on each product page.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I thought I order 4 silver bars with a decorative design. I received 2 attractive silver bars & 2 poured bars tagged Italia? I am not sure if the sales promo said "our choice" of silver, but I prefer an attractive bar. Is it possible to get "all attractive bars"?
Mike
Hello Michael,
Thank you for taking the time to leave us a review.
I apologize if you're unhappy with the product you received! Design Our Choice products are chosen by our shipping department and cannot be specified in any way upon order.
Thank you for your feedback!
Best,
SD Bullion Customer Service
It took 5 phone calls to get it correct as I did make a change to the order within less than 24 hours. I still don't think I was charged correctly but tired of waiting on hold to try and correct the issue. Sort of left a sour taste in my mouth!
Hello Russell,
Thank you for taking the time to leave us a review.
With the recent market shift, our call volume has increased significantly. Because of this, customers may experience a slight wait time prior to being connected to a trader. Our traders are working to provide quick and efficient care to all customers.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I placed this order expecting 8 gold coins of 1/10 oz. Each. I received 1 coin which was 1 oz.
I called customer service stating that a mistake may have been made and that it may have been my mistake. The person I spoke to (without hearing me out) immediately assumed that it was my mistake.
If it was that's fine but customer service people shouldn't show ALL their loyalty to the company. I'm hesitant to make future purchases now.
Hello Michael,
Thank you for taking the time to leave us a review.
I apologize if you're unhappy with the product you received! Please send us an email at sales@sdbullion and we'd be happy to look into this situation.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Rather long time period between order payment and shipment, even if you pay extra for 2-day service. Email questions are not always responded to. And for some reason, they charge sales tax on shipping and handling. Even when your state specifically exempts such charges. Not sure why their performance has slipped, but apparently is has.
Products used:
coins
Ordered 2/3/23.S.D. Received payment 2/6/23. Notifiyed it was being sent 2/15/23! A communication from company would have been comforting. I called company...amazingly I got it within a few days?WHY? Who dropped the ball? I received my purchase on 2/17/23.
Hello Marge,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team. Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
It took some time to arrive and I couldnt get into the tracking page. Would like to order some more but
It takes so long getting out. I know that things got really busy at your company and I still think your a
Great company to buy from.I will buy more from you
Hello,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
This is my first order with SD Bullion. I placed my substantial order (20 1oz Gold Eagles) on 2/16/2021 and paid them via wire on 2/18/2021. I received a tracking number from Fedex on 2/25/2021 for delivery by 3/2/2021. The order never arrived... I notified them on 3/2 and again on 3/4... They told me of "weather delays" but by 3/10 I questioned whether it even shipped... being a new customer of SDB, I did not have any history with them. I was suspect as I have experience buying metal from other suppliers without incident. On 3/12/2021 SD Bullion told me to fill out a "Statement of Loss" claim form with them that they need to explore the claim with Fedex and their insurance company and per their email... "Please allow 7-10 business days for our team to coordinate with the carrier and allow their internal processes to begin. Attached you will find a Statement of Loss Form"... On 3/18/2021 I was asked to submit a "notarized" "Statement of Loss Affidavit": I had to go to my local notary!. I am not sure what lead to the loss of my shipment and what responsibility SDB bears if any. I feel better about this company now that I have received delivery but I do not appreciate going thru this experience. I received my order this morning(3/24/2021) via Fedex 2nd day air. It was packaged well but over 3 weeks later than expected. Customer service helped me thru process and followed up which I appreciate. I will consider doing business with them again despite this rocky first order.
SD Bullion ships thousands of packages and they are insured. We do have a process to follow when packages get lost and we are happy to help when this difficult situation does occur.
Shipping seems very slow for the size of my orders (under 10 ounces per order). I have to pay premium rate because I pay with cc. (this amount is added to my credit card and SDB still recieves their money immediately. Also, no free shipping puts the price of my order shipped and delivered about the same as their competitors or the mint. It wouldn"t hurt to have free shipping once in a while. Pricing is usually good.
Always before I've had a perfect experience with this time I was missing 1 oz of silver. I did call yesterday and report this and I'm an anxious to hear the results
Hello Linda,
Thank you for taking the time to leave us a review.
I am sorry to hear that you did not receive an item in your order, however, please know that every order we ship is fully insured. Our team is currently working on your ship error investigation.
We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I'm not happy with the service because I have been told different times when my previous order was recieved. I also asked a week ago to speak with a supervisor and was told flat out a supervisor won't call me back! That really shocked the hell out of me! I've never had any company EVER tell me that a supervisor will not return my call!
WOW!
Thanks again
SINCERELY Eric M
Received my product OK as usual. But for some reason, my shipment took a 10 day road trip to 6 states before it made it to me in Arizona. What happened?
I have placed two orders with SD Bullion. The latest placed on 3/13 still has not be shipped as of 3/27. The first order took two weeks to arrive. I will not use SD unless a sale is too good to pass up.
Hello Richard,
Thank you for taking the time to leave us a review.
Shipping times have increased across the industry as a result of recent metal demands. We're working to ship out orders as quickly as possible, and we provide tracking information as soon as orders go out the door!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Most disappointing about how long it took to clear my check and ultimately receive my order. Why don't you use electronic checking that would clear checks immediately.
Hello Rick,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
We do accept e-check payments, however, e-checks and checks take 3-5 business days to fully process.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
Although I received the items I ordered it was considerably later than advertised. SDB responded promptly to my email inquiring of the delay and my items were shipped shortly thereafter. I was encouraged to see a bible verse on the inside of the shipping box.
Hello James,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
I ordered 10$ face value of walking liberty half dollars and received one Franklin half dollar
Hello Caleb,
Thank you for taking the time to leave us a review.
Please send us an email at sales@sdbullion and we'd be happy to look into this situation.
Thank you for your feedback!
Best,
SD Bullion Customer Service
As a long time customer, I received my last order. I was glad I was here when FEDEX drop off the package. I ask the driver about a signature, he said No Signature order. This is wrong. With packages being stolen from pouches in the area, I did not like the delivery with no signature. Metals and or products of this kind always need to be delivered face to face. Products/packages like this are easy to steal. No happy ... If future orders are shipped with no signature..... I guess I need to look for different firm to purchase from
Ben Evans - Central OHIO
Ii received 20 indian head rounds but I had ordered a different type of round called a buffalo. I know it is pointless to try to exchange them for what I ordered from what I received without any costs to me. So I ate the mistake. Sad
This was my first order with SD Bullion and I was very excited to receive my coins. I placed my order and waited for confirmation that my coins had shipped. Nothing. Then I read the part where they won't ship until payment had been received. Ok, I waited some more. A day later, I saw the payment hit my bank account. Thought to myself, I should get the email that my order had shipped. Nope. Still nothing. I waited over 2 weeks and started to think that the website had scammed me. I reread everything and I confirmed that I should have received my email with the tracking information. It took over a month after my payment had been received for the order to ship. I understand that it might be a busy season, but if you say something, you should keep your word. Great product though. Love my coins!
Hello Nester,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
The delays in order processing and shipping were negatives.
Hello Jack,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
Delivery was slow. Good quality product will order again
Hello Ronald,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team.
Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. Also, you can alternatively call our bullion team at 1-800-294-8732 to place orders. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Ordered other silver from Jm bullion same day and it arrived over a week earlier after cleared payment
Hello David,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
Gain trust and grow your business with customer reviews.
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Hello Joseph,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service