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Sciencebased has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Sciencebased ranks 202nd among Alternative Medicine sites.
First off the product is worthless my dry eyes only get worse after 3 months of use. I ordered 3 bottles of HydroEye for around $100. A few months later I received a charge for another hundred dollars. I informed the Scienced Based Health to cancel order immediately that it was charged in error but they said it was already shipped and they signed me up for automatic shipments. I receive no warning. I logged in to the account on the website that I had to create and there is no option to cancel and it doesn't mention anywhere that I am set up for automatic ordering. Customer service is horrible they are making me pay shipping. I had to request to speak with a manager at customer service to even get a return number that my receipt says I have to have to be refunded. After I pay shipping for a product that I never ordered. Joke of a company. Joke of a product
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Hi Brandon - We are sorry that you did not have a positive experience with our company.
I researched your issue with our Customer Care team. When customers place orders via our website, there is a box to check to opt into automatic deliveries. This box was checked on your order that came through. This is why your account was on an automated delivery plan and product had shipped out to you automatically. However, we understand that someone can inadvertently check the box without intending to opt in and it sounds like this was the situation in your case.
We would never ask a customer to pay the shipping cost to return the product in this situation. Our goal is to make the return as easy as possible. Our Customer Care representative with whom you spoke indicated that she told you she would send a postage pre-paid envelope for the return. Please contact us at 888-433-4726 so that we can be sure to make this right for you.
Pamela
ScienceBased Health