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The company enjoys a generally positive reputation, with customers appreciating the product's quality and features, such as the personalized dictionary that enhances user experience. However, some users express frustration with the tool's suggestions, noting that the corrections may not always align with their intended message, leading to a degree of dissatisfaction. This highlights a need for improved contextual understanding in the service. Overall, while the product is well-received, addressing the concerns regarding suggestion accuracy could further enhance customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
It good, love it. But sometimes when Grammarly asks you to change the sentence but you want it that way, you have to change the sentence by yourself for it to be right. Even though the whole point of Grammarly is to help you in sentences, and sometimes, the word they correct, doesn't match with what you're trying to say or type. But I still love it, and how there is your own personal dictionary, and that's what brought it up to 4 stars.