Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scent Matchers most frequently mention credit card, smell anything, and baby powder problems. Scent Matchers ranks 9th among Perfume sites.
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Good prices and the choice of perfums is amazing. I would say for any taste. All scents are nice, very nice!
I regret ever making a purchase here. They are not selling what they say They are selling. You will not get a re-created fragrance. The customer service is horrible. Dealing with them has been a complete nightmare.
I had purchased a matching scent for Ocean Pacific's Op Blend a few years ago from this site and the match was close to perfect. I ordered the exact same scent a few months ago and it didn't smell ANYTHING like the original scent! I'm completely disappointed! Although the company tried a second time to recreate the scent, it was still nothing like the original and they WILL NOT refund your money! I would have rated it one star, but I gave two because of their weak effort to try an additional time. I will never order from this site again.
Have had difficulty finding Gucci 1 since it is no longer produced, but is the only perfume my wife really likes. When I saw the ad for ScentMatchers I was excited at the prospect of getting it replicated for a reasonable price, but when the first try was not even close, we sent a sample to help, and alas, it is still not a good replica. I thought for sure with us being able to provide a sample they could match it, but wife wants me to keep looking for the real thing (at an excessive cost)
The process was rather simple, however, being offered the small travel bottle during checkout, which I did add to my order, then after order was placed being offered a second bottle at half price was annoying. Would much rather just be given a list of options that I can select from all at one time and be done with it. The extra pop up offers feels a bit like a scam.
I didn't realize how long it would take to fill my order when I placed it back in January. As a week out of town was coming, I used the chat option to send a message stating that I would be gone on certain dates and did not want liquid to be delivered and sit on my porch at below zero for days. Second message, no reply until I got email saying it had been shipped, expected arrival date the first day I would be gone. I had to set up an account on UPS and pay $5 to change the delivery date. They did refund the $5, for which I am thankful. If I had known how long it would take to fill the order I would have waited until I was back. Also if they had read my first email they should have been able to delay filling the order at their end and avoid the problem.
I was so excited to try ScentMatchers because my favorite perfume in the whole world, "Promise Me" by Aeropostale (light blue bottle), was discontinued, and it was usually $12 at Aeropostale and now sells used for $100 on eBay. I received my order from Scentmatchers yesterday and although it's a very pleasant smell it does not smell like Promise Me at all. I understand everyone smells things differently but I was very disappointed:(
I almost want to send them my old bottle of Promise Me so they can replicate it a little better. If I have any other discontinued perfumes I will still try ScentMatchers since they are a great family business, so hopefully better luck next time!
Aside from the initial order confirmation and this email asking for a review, I've had no updates on my order at all. I'm worried that this is some sort of shady scam company now.
I placed an order but have never received the product. So at this time I am not pleased with my transaction.
The side said it would ship in two days, still waiting for order shipment. Not much else to say here
They missed the mark on this one. I ordered the Green Apple by Max Factor and it does not smell like the original at all. I wonder how they can create a fragrance they have never smelled. Very disappointed
Updated review: upgraded review to 2 stars because I finally received the missing bottle of perfume. This order was originally placed on December 18th, not February 5th as company states. Pleased with the product but took a little too long to receive complete order.
I ordered their match of Blue Jeans from the '70s and Uninhibited by Cher. I opened the Blue Jeans first. It didn't smell like Blue Jeans but it was OK. The bottle of Uninhibited not only didn't smell like the original, it smelled horrible. I contacted the company and they refunded my money and told me to keep the perfume. I thought that was nice but I would rather have had my scents.
I really couldn't remember the original scent but the product I bought was very weak and I use a lot. It also seem to leave an oily residue. I do not think I will order again.
I was excited that my signature scent that everyone commented on Cachet which smelled go good on me could be reproduced. BIG FAIL! The scent I received was ok, but nothing at all similar to cachet. I'm so sad I don't know where to go next. The packaging is very nice and pretty, but the product falls very short.
I love the idea of getting a discontinued fragrance that smells similar to the authentic one i used to wear, unfortunately the scents they create give me a headache.
I found 2 of my favorite discontinued scents. Really hopeful they can get the aromas close. Happily anticipating the results.
I just received them. Scents are not even close. No sandalwood at all. Very disappointed.
Fedex 2 day shipping. It has been over a week and they have not even emailed me to say it has even been shipped out yet. I emailed customer service with no response.
I ordered January 23; I paid through PayPal and they got my money on the order date. Now it is January 29 and I've heard nothing since the order date.
I placed my order over a week ago and had no choice but to select the $10 2-day shipping. That would be okay if they got the order out in a timely fashion but I am still waiting for the email telling me that it is on its way.
I've been looking for the old "Body Shop" fragrance "Samarkand" for decades. I know a number of people who would like a good copy of this scent. Unfortunately, this isn't it. What arrived *was* a perfume, something reminiscent of chanel #5 crossed with Coconut Banana Boat, but nothing like Samarkand. If I had kept the shipping box, I would return it. Failing that, small tester sample bottles at a trial price might be better, but then they might not sell anything at all.
Ordered on 1/20, haven't gotten a notice of it even being shipped yet (as of 1/30). Money is out of the bank tho.
The scent that I wanted was Ralph Lauren Chaps. I'm afraid that it was close but no cigar.
I compared the two scents side by side and the ScentMatcher copy was sweeter with a
More lilac tone. I was really hoping that I had finally found a match. Back to the drawing
Board for you guys... Myles Walsvig
The scent I ordered was Interlude by Frances Denney, sorry to say, they did not match the scent, it almost smells like lime after shave. I have worn Interlude for 50+ years and it is no longer available, I was hoping for a miracle and am really disappointed, so I guess I'll just shop for a new scent.
Placed an order on January 17th, today is February 14, still have not received my order. This was ordered as a gift that has now been long past the date it was to be given. I am very disappointed in the delivery process especially since the ad seemed so promising- the lack of communication was that to be desired. I received several notices to rate my experience bef
They sent my first sample and it was not even close to what our original cologne was so I contacted them and I mailed in a very small sample of what our cologne was. The second sample was not close either, and both bottles did not smell good enough to use. They are suppose to be mailing me a bottle of something that I had to choose from their line, but don't really need it.
The Santa Fe cologne usually send does not have this strong aroma of perfume. Smell nothing like the product I received in the past.
Very disappointed could not use.
Perfume and fragrance matching.
Scentmatchers was launched in September 2008 as an offshoot of Scentcrafters.com. It was created by Adam and Angela Schultz. Adam originally launched Scentcrafters, which makes custom perfume and cologne for individuals and businesses.
Shortly after Scentcrafters formed, Adam and Angela also started their life together as husband and wife. Literally a couple months after that, Angela found out she was pregnant with their first child. At that time Scentmatchers was also created. Needless to say, it was a busy period for the Schultz's!
Scentmatchers started after Scentcrafters' customers repeatedly asked if we could also provide a service to bring discontinued fragrances back to life. After enough people asked us this, we eventually woke up to the idea that, "Hey, we should give people what they want."
In 2013 we took the next step as a company and hired our first employees. We now have over 28 years of combined experience producing discontinued fragrances, and to date we have sold over 100,000 individual bottles of discontinued fragrances.
In 2014 we decided to increase our commitment to customer service and we hired our first full time Customer Service Manager, Pravin. We pride ourselves on providing quick and prompt customer service as repeat business becomes the cornerstone of our company.
In June of 2017 we increased the amount of perfume oil we used in fragrances by 50%, which we feel increases the quality of our product by it more potent and longer lasting.
In 2018 we created this new streamlined website on the Shopify platform that we are very excited about. We also added 2 more full time employees as the business continues to grow.
Despite some initial growing pains, we are now considered one of the foremost experts in creating discontinued perfume and cologne. We look forward to recreating your memories as you become part of our story.