Scent Matchers

This smells like rotten grass/soil mixed with lilacs soaked in toilet water. I have been looking for a close ringer for a discontinued perfume for my sister and thought I would give Scent Matchers a try, I don't smell a SINGLE note that was supposed to be in this blend. Bulgarian Rose, Pomegranate Blossom, Dark Chocolate, Jasmine, Bergamot, Patchouli, White Musk, Tea. BUYER BEWARE - they should at least give a more affordable option for you to sample what you may be getting. Because they don't offer that - I think this company is a SCAM. The bottle they sent me is PUTRID, smells nothing like the scent I asked them to make and there is no way to return.

I ordered Tokyo Milk Dark Destiny 79, and got a vat of cheap, synthetic musk. The main ingredient in Dark Destiny is honeysuckle. There is zero honeysuckle in the product they sent me. It's a fundamental error, like making chocolate chip cookies and putting no chocolate chips in the batter. Customer service is a one automatic answer email that basically tells you to go get stuffed. It seems we all got the same one. So disappointed. :(

My husband ordered Dream Angels Divine for me for Christmas. He is a sucker for the buy in volume deals so I now have 3 bottles of something that does not smell anything like Divine. The bottles leak so I could smell it before I opened the package. No return policy means a lot of money on a scent I don't recognize. Save your money and continue your search for a new scent since yours is no longer out there, at least you can pick something you might like.

I was so excited to find a place that could match Este Lauder's discontinued White Linen Light Breeze that I ordered two bottles. But the scent was really bad with a chemical tinge, nothing close to the original scent. And Scent Matcher's no refund policy is unethical. It is false advertising with no recourse. I am working with my credit card to challenge the charges.

As soon as I received my bottle of a match to Safari for men by Ralph Lauren I noticed there was floating debris and a hair floating inside the liquid! They claim to respond to emails within an hour, 24 hours at the most. I have been emailing for days without a response. They also deleted my comments, pictures and videos off their Facebook page. All I wanted was a refund because debris and hair inside a cologne bottle is disgusting. I am disappointed and now angry they wont help me with this problem. There is no quality control in their matching/blending process it seems.

The product they sent me smelled like flea market knock offs with that underlying cheap base ingredient. Perhaps they get quantity vats of scent and pick something. No precision mixing for sure! Don't waste your time or money.

I received a bottle of the duplicate for Victoria's Secret Dream Angels Divine for Christmas and it was awful! All I could smell was vanilla which is not part of the scent profile. My sister bought this for me and she has filed with BBB. This company says they offer something you want, but they send you whatever they have on the shelf. Don't be suckered by this team of frauds!

Do not order from this site! The scent I ordered smelled absolutely nothing like the original! Plus it was extremely late & I didn't receive any emails that it was coming until the day before it showed up. Then I find out they don't do refunds & my scent actually came back so I didn't even need to buy this in the first place. What a scam! I'm out $50 & they're going to keep scamming people. DO NOT ORDER ANYTHING from this business!

Update: my credit card company refunded my money which is nice. The bottles now have chunks of gross sediment floating in them. Horrible that they are scamming people with this disgusting "fragrance".

What I received was a horrible smell. Not even in the same universe. What I received was what old ladies used to cover their smoking smell back in the 70's. Absolutely vile! Tried to contact company support and never could get a response. Out over 50.00. DO NOT WASTE YOUR MONEY ON THIS SCAM

I order in March 23, got my order today April 27... 1 month later... the perfume was suppose to be August by Hollister smells nothing like it, smells so bad! What a waste! So upset. Don't be fooled by these people!

I am extremely disappointed in the fragrance I received for my wife's Christmas gift. $80 is a lot of money in the pastor's household. I was hoping I could surprise my wife with her favorite Royal Apothecary fragrance "Hothouse Peony" that had been discontinued. Sadly the result smells nothing like the original. And with no way to get a refund we are just out the money. My advice unfortunately is it's not worth the risk to do business here.

I really, really wish I had looked up their reviews - especially on the Better Business Bureau website. Interestingly, the BBB posts a red warning flag that there has been a pattern of complaints that the fragrances do not at all match; and recently - just in the past week - ScentMatchers has taken down their e-commerce website and now only does business with repeat customers who are happy with the fragrances they've done. The company itself admits it has been bombarded with complaints and requests for refunds, even though they do state they don't do returns/refunds. I knew that when I ordered, thinking that if it were a little off it would still be wearable; but I never dreamed it could be this bad.

In terms of my own belatedly regrettable experience - throwing away $81.99 based on their assertion that they can match fragrances (which IS chemically possible, look at all the artificial flavorings in food - in fact for someone with a severe allergy to strawberries, even fake strawberry flavoring will trigger it) I was certainly not expecting what I actually got. I so wish I had read these reviews first. After reading the same thing from so many others, I have to agree that most of the positive reviews have got to be fake. I ordered a match of Chanel No 19, the original fragrance before the "reinterpretation" that happened something like 10 years ago. I don't like the new version. I emailed them and they assured me they could do this. It arrived yesterday. First of all they represent their products as a parfum, and this was so weak it could not possibly be a parfum. But they charge as if it were. Next, I noticed what just about every other (non-fake) reviewer says, that it does not even remotely resemble the fragrance they wanted to match. I sprayed it on my wrist, and the first notes - extremely faint - resembled old-fashioned hair laquer, like my mother used in the 70s. That soon faded to what I can only describe as bar soap. Nothing that I would ever wear as a fragrance, whether or not I was wanting to wear Chanel 19. As everyone else says, they must be making outrageous profits selling water with a few chemicals in it for $70 - $80 a pop.

I had ordered a remake of an old bath and body works scent that was discontinued over a decade ago. They sent me a bottle and it smelled like musty old perfume that was sitting on a shelf of an antique store for decades. I emailed to complain and they offered me a re-do. They sent me a lot to give them a sample, (a sample of a scent that I did not have because it was discontinued over a decade ago hence me ordering from them) however I digress, so I had to find the cheapest smallest body wash version of the scent on EBay. I put that in their kit and shipped it off awaiting my re-do bottle. Just got it in the mail, and it's as horrible musty and stinky as the first one. They had originally claimed that this is what their samples smelled like- so clearly their samples are very old and very expired too! I wouldn't recommend ordering from them unless the perfume you're chasing is still available for purchase elsewhere or if it was just recently discontinued- otherwise the scent profile is completely off.

Horrible product. Order this for my wife and it was not even close to the sent. Smelled like medicine. I will never recommend this company or it's products. $82.00 flushed.

Do yourself a favor... save the disappointment and don't buy their product.

It is not that it doesn't resemble the claimed fragrance. It doesn't smell of anything but alcohol. Probably the only online product I have ever seen that can't be returned...

Again... DON'T BUY IT.

As everyone here has stated these people are con artists and it's pathetic that they do what they do. My son bought me a scent for Christmas he was so excited that he found someone to make my favorite perfume for me. $81 for a bottle of rubbing alcohol and bathroom sanitizer and he has to work three days to make that money at his job. Deplorable people who prey on the innocent hard working class people. Karma is a $#*! I hope all the people you have wronged send enough negative energy your way. How do you look at yourselves in the mirror knowing what you have done.

SCAMMERS -- they never even attempted to replicate my cologne when they sent me what smells like skunk urine. DO NOT ORDER FROM THEM!

After failing to match my scent, they will not return your money. They are a total SCAM/RIP OFF company - Don't order from them

I placed my order almost 3 weeks ago now and still haven't received it. I have tried tracking the delivery with the tracking number they provided and USPS has no record of it. I have reached out to Scentmatchers by email multiple times, Facebook messenger, and have left 2 voicemails with no response. The customer service is awful! Unfortunately I have filed a complaint with the better business bureau. Please check them out through the BBB before ordering, I should have! I never would have ordered! Multiple complaints have been filed against them within the last month. They sure take your money and don't provide you with the product or customer service they promise and apparently pride themselves on! VERY DISAPPOINTED!

The fragrance is nothing like the scent I ordered, and the bottle has no spray nozzle or way to access the cologne itself. Numerous email, phone and website form requests have gone unanswered.

Ordered Philosophy the Fragrance. 1st shipment smelled like funeral flowers (NOWHERE CLOSE to the lemon, citrus, white musk scent)! Same for the next 2 shipments and they even had a sample of my original perfume to use for matching purposes! All 3 scents were SO bad they went directly into the garbage. Prepare to wait over a month for shipment and delivery each time. Masters?... hardly.

My husband ordered a discontinued fragrance from them for me for Christmas and it was no where even close to the fragrance. The first time my husband sent them the actual notes from the website where the original scent was made explaining what ingredients were used to make the fragrance and the second time we tried again by sending a sample and it was even worse the second time. The smell reminds me of something very outdated or maybe a bad bathroom spray. Both times we have reordered they sent it in the wrong bottle (you can choose your bottle type). They will not reply. They have deleted my comments and have me blocked from being able to like or comment on their fb page and they refuse to give a refund.

I just want to help others from getting scammed by this company.

UPDATE: So my husband contacted the BBB about this situation and Scentmatchers replied talking about they've been in business for ten years blah blah blah and basically making us out to be just whiny customers instead of apologizing or admitting that they send out horrible fragrances not even resembling the scent you're interested in (even with the ingredients list from the maker and a sample)... and they agreed to give us a full refund.

I HIGHLY recommend that if you've been scammed by this company that you let the BBB know about it asap.