• ScanCafe

ScanCafe

Overview

ScanCafe has a rating of 2.0 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. ScanCafe ranks 7th among Photo Scanning sites.

  • Service
    6
  • Value
    5
  • Shipping
    5
  • Returns
    5
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Scan Cafe will make you run out of adjectives for how galactically horrid they are.
How would you rate ScanCafe?
Top Positive Review

“Amazing Service”

Michael A.
11/28/22

I sent ScanCafe about 800 of my precious family photos and could not be happier with their work. They kept me updated the whole time and the process was very easy!

Top Critical Review

“Misleading advertising of ValueKit Product”

Mary C.
5/8/23

ScanCafe sent me a box to fill with photos after I prepaid for the ValueKit. I sent the box back with my photos for scanning and was then told it would cost more than double what I had already paid because I included too many photos. Their product information about the value kit is misleading and they choose to hide the fine print. Terrible experience!

Reviews (21)

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Reviews that mention popular keywords

scan cafe (4)
Thumbnail of user michaela4435
1 review
0 helpful votes
November 28th, 2022

I sent ScanCafe about 800 of my precious family photos and could not be happier with their work. They kept me updated the whole time and the process was very easy!

Tip for consumers:
Be sure to organize all your photos before sending!

Products used:
Photo scanning.

Service
Value
Shipping
Returns
Quality
Thumbnail of user omars59
2 reviews
1 helpful vote
August 7th, 2018
Verified purchase

Have used ScanCafe a number of times to digitize old pics and negatives. Each time, the work as been well done, timely and at a reasonable price. Perhaps most importantly, I've never had an issue with anything getting lost or damaged.

Thumbnail of user kermitj6
2 reviews
3 helpful votes
August 11th, 2018
Verified purchase

I no longer had a 35 mm projector that worked, nor did I want to get another at the Goodwill store. And I did want to get rid of my slide trays.
ScanCafe sounded like a reasonable alternative - put them on discs. To be sure, I sent in a small order (about 150) - they came back great. I grabbed the rest (about 500) put them into plastic bags and sent them all to ScanCafe. (The trays I generously donated to Goodwill [what do they do with them?])
Loved the result. Sorted them into catagories and deleted some when I got them all back. I am now consolidated and can see them on the big TV screen when I want.

Thumbnail of user raymondj34
1 review
0 helpful votes
August 27th, 2018

I have had thousands of slides and prints scanned by Scancafe. I am very happy with the results. The price is reasonable and quality good. The process takes about a month but results are worth it.

Thumbnail of user deborahp21
6 reviews
14 helpful votes
July 12th, 2015

I used their flat-fee value box to have them scan about 500 images. I packed the box with a combination of 35mm photos, slides, and negatives. They returned really high-resolution images on DVDs and also made them available on a website that I could share on Facebook. I liked it so much, I ordered another value kit. I will say that the wait (over a month) was rather scary (sending the pics off for so long), but they did state up front that it would take that long. I had to call customer service on one order (files missing from DVD, possibly due to my own instructions, which might have been misunderstood). I got a polite, courteous, professional CS worker--she sent me out a new, complete DVD immediately. I would use again and would definitely recommend.

Thumbnail of user shirleya10
3 reviews
4 helpful votes
September 19th, 2014

This website offers great services - scanning negatives, slides, home movies, scrapbooks, etc. into a digital format. You can order prints or DVDs. I was nervous about sending away priceless photos, but I researched online before choosing them and I'm so glad I did! The service is a little slow (only because they send most things out of the USA for processing) but they tell you this up front on the web site. They email you regularly to let you know the status of your order (or you can check on the website). I placed 2 orders with them last fall and was thrilled with the results! I gave my whole family DVD's of pics they hadn't seen in 50+ years since they were on old slides - they loved it!
They also offer restoration/repairs of old photos but I haven't used them for this yet, but I won't hesitate to in the future. 5 stars for scancafe.com!

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From the business

ScanCafe offers the highest quality and most affordable photo scanning, slide scanning, negative scanning, video transfer, and photo restoration services.

Company Representative

Thumbnail of user scancafes
ScanCafe S.
Typically does not respond to reviews

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