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Scan computers has a rating of 3.2 stars from 100 reviews, indicating that most customers are generally satisfied with their purchases. Scan computers ranks 116th among Computer sites.
This company responds to reviews on average within 24 hours
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From start to finish the process of ordering parts to collection is amazing, Gav on the sales floor gives you the most honest opinion, and advises you the best he can. Once payment is collected you go over to Val on collections, amazing lady, very friendly makes you feel like your at home. Gives you your item/part and sends you home with a smile on your face. Thanks once for your amazing customer service
Dpd has failed to deliver the item even though we were at home all the time. Please stop using DPD, they dont even bother to attempt to address. They are liars, dishonest and unproffesional firm, please check their reviews. I am a long time customer as well as using Scan products in my business but DPD is putting the Scan`s company reputation hugely down.
I'd rate 0 stars if I could, I had bought a motherboard which had arrived seemingly completely fine but once I tried turning it on it had no visuals. I did some troubleshooting along with help from a pc repair shop to diagnose the issue. It turns out only 1 of the 4 ram slots actually work and it's very clearly a faulty motherboard.
I go through the process of RMA they want me to do the tests and check over everything which the Pc shop did for me. After the results of the diagnosis and reporting there were no issues other than the ram slots I got the shipping label to return it. Almost a week later after they have received my RMA they decline the RMA and refuse to refund or replace the Motherboard accusing me of bending a singular ONE single cpu pin. In the picture provided it appeared to be bent upward and to the side which for starters would be an impressive feat to bend like that just by handling and putting in a CPU.
It was already confirmed by the Pc shop that there were no other issues other than the RAM and i could see the CPU socket before returning everything looked fine. Perhaps by some magical mythical reason both me and the repair shop missed the singular bent pin then it doesn't change that it had arrived like it.
Requesting a refund was a pain customer service is not helpful at all and refuse to refund due to there "policy" what policy the R48 faulty product policy which is meant to be for this very reason? Receiving something with 3 broken ram slots (and bent pins which they weren't before return) is definitely faulty and should be covered by the R48.
It doesn't end there though, I also bought the rest of my PC build from Scan and after this experience decided I wanted nothing to do with them and wanted to return all my other items for a refund. As such I requested a shipping label but once again they refuse to do something because it's not there policy to hand out shipping labels for unsatisfied customers the want to return unwanted items.
Currently I requested a refund through reporting an issue with paypal, it is under review but i'm hoping paypal looks and reviews my evidence and understands what has happened.
TLDR;
If something breaks on the return shipping that SCAN sorry i meant SCAM arranges then they accuse you of being the one who broke it and take 0 responsibility. They also force you to pay for your own shipping labels when you want to return something for a refund when disappointed in them.
EDIT: I was eventually able to get a refund on the motherboard but it took way longer then it should have. As such I've updated it to 2 stars instead of 1.
Products used:
asus rog motherboard B650E-F gaming wifi
I was advised to try Scan when I needed to buy a PC laptop to run some business software that wouldn't run on a Mac. (I used windows PCs for many years before settling on Macs and was not keen to return). On the phone, the technician seemed never to have used a Mac so was unable to compare. I tried to get advice and settled on a model from their EXS range. I have been disappointed ever since, with so many poor quality features. No scrolling feature on the track pad. No lights in the keys. A texture to the screen surface that interferes with the pixels to give very poor visuals. Ugly outdated interface and above all the shambles of Windows 8. I had received much more fair minded advice from PC World and should have used them instead. Scan gave me the impression of not understanding the market beyond PCs, and being genuinely unaware of the quality of the alternatives.
Scan Computers is far from the cheapest online shop for computer parts. Everything was fine for a few years until I received a faulty component. Dealing with Scan's customer service was unpleasant. I had to buy again from elsewhere, while I waited for them to get the problem sorted.
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Specification + Service = Satisfaction
Scan Computers has been selling components, software and building custom PCs, workstations, laptops and servers from our state-of-the-art factory in the UK for more than 25 years earning us over 300 industry awards. The cornerstone of our business philosophy is 3XS: Specification, Service and Satisfaction. Specification means we only sell high-quality branded components in our PCs, no unbranded brown boxes here; Service means keeping our customers informed at every stage of their order, including a web portal and SMS messages; Satisfaction means we benchmark every system we build for 24 hours ensuring that they perform brilliantly and reliably, day in and day out. View our website, telephone or visit us in person to discuss your requirements and let us tailor make a system for you.
At Scan we’re all about three things – technology, people, and how we bring them together. For 30 years we’ve been driven by these three passions that run through everything we do.
Family added value
We’re like a family, so naturally we’re friendly, approachable and always here to help. Passionate about what we do, whether it’s tech, service or even just answering the phone. So if you do call us, you can be sure that we’ll always find the right person for you – whatever your query. And with a team of over 200 strong, there’s always an expert on hand to happily share their knowledge with you. From software to hardware to expert technical advice and care, there’s nothing we don’t know about tech – after all we’ve got hundreds of awards, thousands of positive reviews, so we must know a thing or two.
Gamer, creator or music maker?
Whether gaming, creating, editing or production is your passion, we’ve either got your spec, we’ll find it, or we’ll develop it tailored to you. From pre-built workstations to computer hardware and PC components, along with all the latest and greatest products and accessories.
Expanding our bespoke portfolio, we are proud to bring you Intel and NVIDIA server solutions designed to address the latest cutting-edge applications in today’s IT world – whether it be Deep Learning, HPC or 3D Graphics. We’re also offering a high-end 3D graphics virtual platform and advanced digital signage and analytical solutions too. Adding high performance systems into your business demand a network capable of supporting them – and we’re able to help here too. Our professional services consultants are able to provide advice on network design, security and compliance, working to recommend the best hardware for your business, but also ensuring it is deployed in the most effective manner.
