Sanrico

Ordered low Temperature soldering sticks. Order never arrived. Customer service send automated responses to me like …"you are very important…", "we are checking on the status of your order", "allow us to have a couple of days, we have to check what USPS says.". So, this store is a clear scam. Stay away!

This company is stealing your money with a jerky product. I have emailed them 20 times and no response. They do not have a landline or any phone number. Total scam.

I ordered some router bits on November 2023 and still have not received my order as of Jan. 8 2024. I have repeatedly contacted their customer service and been told to be patient because of the volume of parcel packages USPS is dealing with during the holiday season. Two months later I am still without my order. I contacted USPS and they assured me that no product using the tracking number I was given was mailed. TOTAL SCAM

PRICE IS TOO HIGH FOR ORANGE COLORED CARBIDE DRILL BITS... HIGH QUALITY DRILL BITS ARE AVAILABLE FROM OTHER USA SUPPLERS FOR LESS THAN 12 DOLLARS FOR A SET OF 7... IMultifunctional Ceramic Triangle Twist Drill Bits Set Carbide Glass Drill
*******890XX)
Package Includes: 7PCS(3/4/5/6/8/10/12mm)
Quantity: 2
Estimated delivery Mon, Aug 2 - Tue, Aug 3
PAID
Not yet shipped
Feedback needed
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ITEM PRICE:
US $15.58 FOR 2 SETS
View similar itemsMultifunctional Ceramic Triangle Twist Drill Bits Set Carbide Glass Drill
View order detailsMultifunctional Ceramic Triangle Twist Drill Bits Set Carbide Glass Drill

SELLS FOR LESS THAN 12 DOLLARS FOR A SET OF 7 FREE SHIPPING

I've been trying to return something for like 2 months customer service keeps emailing me the same email that I am important to them and a representative will get a hold of me and if you business days. And nothing yet almost too much later and I bought the welding rods also and they stuck do not work they're just stealing people's money

Have used a few times since they arrived. They work as described. If you take your time and are careful the hole is perfect. Drill bit and square hole punch are extremely sharp, just what you want in this kind of tool.

I asked for the build plans. (By the way, purchase was August, 2021. We are now in March, 2022). I've asked nicely, begged, pleaded and was told the usual crap about how important I am… that the build plans were being worked on (I think they said they were rewriting book 1). They now won't answer emails. Won't refund my $ and haven't sent the plans.
I wish I could give 0 stars. Steer clear of these snake oil salesmen!

I ordered some low temp weld rods. They said they were in stock. It took a month to get them. After 2 weeks I asked where my product was. They responded it was on its way, but no date given. Took another 2 weeks. The product arrived wrapped in saran wrap with no labels, no instructions and no safety data sheets. Their website says it works on steel. I cleaned my steel thoroughly and attempted to use it. The product just balls up and rolls off the steel. No adhesion at all. These rods are aluminum and there is no way they can work on steel. I contacted sanrico about this and no response

I paid for the router bits and they never came!
Send me my bits or my money.
How about a phone number that works?! Hello!

I purchased the square drill bits, as well as the disc grinder and the sphere grinder, the only thing I've been able to get to actually use, is the sphere grinder. There are absolutely ZERO instructions with ANYTHING you purchase from them. I. e. What equipment do you need to use it with and how to attach it so it will actually work. The drill bits have a smooth base, so nothing to hold it in place with your drill, as soon as it comes into contact with any resistance such as soft wood, it simply stops spinning. Same with the disc grinder wheel. Nothing I've found thus far works to hold them tight enough that they perform in any way. Especially not like they're shown. Beware of this company, it's a total waste of your money. Customer service is the worst I've ever dealt with. Basically, you can send them an email, and will will get the same BS reply each time. Never getting an answer.

I purchased the Welding rods I couldnt weld anything, I have some previous experience. What was even more aggregating was the customer service. Three emails later still no response, they just respond with an automated email saying someone will get back to you tomorrow morning. Its been a week!

So it has been a month out since I ordered from this company so I thought I would check into them a little further as I still have not received anything. The address they give on their web page is in Newark NJ. However when you look up that address in Google maps, it is a Rutgers University 3 tier parking garage! And the telephone number they list on their website is from San Francisco. Their reviews on all the scammer websites are horrible. Bad customer service, and that's if you can reach them. Bad news all around. So do yourself a favor and buy elsewhere...buyer beware!

My update... As others have included their automated response emails from SCAMRICO, I won't again... I already included a picture of their product which disintegrated on 1st use.
The asses hide behind what it turns out is a French company, with numerous "cutouts" making it impossible to get to anyone... Again, another Pinterest advertised company, SCAMRICO, they should be considered the worst of the worst, as they delay and delay and then tell you the time has passed for them to do anything... They truly suck as human beings and as a business.

I would like to thank Sanrico for the amazing job they did on the order we placed and also for the outstanding customer service. This is my second time ordering and I received the same top-notch customer service and the products were excellent and we received in a timely manner by the deadline we asked for. I want to thank Ashley for her patience with me, she walked me through the process and made it very easy. I would highly recommend Sanrico!

Sanrico is a well marketed product line with a shady distribution process. I placed an order on their website and paid with Paypal. The order was billed from eKomerco. That company has a very shady website. The customer service email returns an error. BE FOREWARNED. I was also billed another amount on a different date by eKomerco. I have no recollection of that purchase and can find NO documentation on their site, my email, or on the Paypal site.

Ordered a tool was not delivered, the tracking number provided was invalid. Email address for Sanrico was undeliverable. Wish I could have rated at zero stars.
Would never order from them again.

I wrote up a review on their web site about the lousy service and wait time to get router bits...Took 27 days to get bits ( 18 days after project was done with Amazon purchase- 4 days delivery) No one answers the phone ( busy all the time and or the web site phone has been dis-connected)...Should have done some research prior to making order...Amazon bits were delivered in 4 days to get the job done and seem to be the same...

The only downloadable doc was the schematic of the box. There were no directions and basically impossible to do without instructions. For example, the tab is 1/4" and the rest of the wood measurements on the schematic is 1/4". Problem is the wood thickness is 3/4". That is when I requested my money back and never heard from them.

The plans were lousy. Didn't give enough actual info but lots of worthless info and diagrams. Gives an idea but not enough specifics

I ordered their Powersphere grinder. I instead got a poor quality Chinese made lookalike. I am disputing the charge.

They just steal your money. LIES, No answer after they say give us 1 day to respond. What a joke. They should be put in jail for thief. I would like to add a picture but never got the product.

Sanrico is a total scam of a company selling cheap garbage made in china. The tools and items they sell wouldn't even qualify as toys. I bought the drill bits they rave about that they show drilling into railway ties like butter. As soon as they arrived I tried drilling a 1/4 inch whole in a 1/8 thick piece of metal (never mind a railway tie) and the tip of the drill bit just popped off like a cheap toy. Like it had been glued on. Absolute junk. Then I called to complain and James from customer service said he understood, and would get back to me to resolve the issue within the next business day. Two months later he hasn't responded to my dozen emails or calls. Now, when Pay Pal got involved, they surfaced again and they want me to mail the items back to a company in France called eKomerco at a cost of more than I paid for the drill bits. They know that's not going to happen so they get to keep my money and I have to keep their garbage drill bits. Save your money and aggravation, don't trust Sanrico or eKomerco. They are Scammers selling junk tools on the internet.

I'm a handyman, and adds about tools and hardware appear in my feed all the time. I decided to click on it and check out new tools I may need. The website was easy to navigate and there was a sale. I love sales! But save your money. I bought what I thought was a set, but only one item came. It was advertised as a set and sold as a set. Even the sale receipt says "set" I wrote to Custermer service about the confusion, and I got an automated replay saying that "I'm an important client and they care about Custermer satisfaction, and they will get back to me as soon as they can"... and nothing. A week later, I wrote back again saying I need to process a return and get off the mailing list, and nothing. This company is 100% a scam. Its so easy to make a website now and days to sell bogus items. I felt duped. I wanted too support other business instead of going to Home Depot or Ace, but save your money and buy your tools on Amazon for the same price. At least they have have a return policy and a process to go through. They have No Custermer service, the stuff I bought looked cheap. The only thing that looked good was their website, don't let that fool you. If I could put negative stars, I would. I still get email from them after I have told them twice I wanted to get off their mailing list.