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Samual-windsor.co.uk Reviews Summary
The company exhibits significant challenges in customer satisfaction, particularly regarding product quality and service responsiveness. Customers frequently express disappointment with discrepancies between advertised products and received items, highlighting issues such as poor craftsmanship and inadequate condition upon delivery. The customer service approach appears to lack flexibility, with complaints about return policies and shipping costs for repairs, which further exacerbates negative experiences. While there may be occasional positive sentiments regarding product selection, the prevailing trends indicate a need for improved quality control and a more customer-centric service strategy to enhance overall reputation.
This summary is generated by AI, based on text from customer reviews
There was this nice advertisement in the newspaper and pictures of a what I thought were high quality shoes. I ordered a pair of Deck shoes, only to find out once I received them that they were different from the photos? The gold coloured metal rings where the shoe laces run through were all worn/rust looking! The colour of the leather was darker then the photo I'd seen! I then called and told the manager my problem with the product. He then told me to ship the shoes back to Samuel Windsor for repair? And I had to pay for shipping and insurance? That is NOT good business practices! I asked for brand new shoes instead, and he told me-Sorry! Sold the last pair. So I shipped the shoes back, but then received them 3 weeks later only to find that they were literally covered in cheap dark brown shoe polish! Yes, even the gold rings! Bottom line folks, stay away from this very low quality minded individual! He is NO BUSINESS MAN! And neither is Samuel Windsor Shoes!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members