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The company has established a positive reputation among customers, particularly for the high quality of its floor mats and effective customer service. Reviewers frequently commend the responsiveness and professionalism of the customer relations team, especially in resolving issues promptly and courteously. However, there are occasional concerns regarding order accuracy, as some customers have experienced missing items. Overall, while the company demonstrates a strong commitment to customer satisfaction and product quality, addressing the infrequent logistical issues could further enhance its service approach and reputation.
This summary is generated by AI, based on text from customer reviews
I place few door mats from http://www.safetymats-uk.co.uk only one piece was missing but as soon I talked to the customer relation officer. He apologized and send the remaining order within a day. The guy talked very well and felt bad for the miss counting. I really like the behavior of this company. Got high quality floor mats which makes me relax too :)