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Safaricom has a rating of 2.1 stars from 8 reviews, indicating that most customers are generally dissatisfied with their purchases. Safaricom ranks 72nd among Mobile Carriers sites.
The site is very helpful in relation to the services that Safaricom offers. But Safaricom on its own still has a long way to go in terms of providing even satisfactory service to its customers. Perhaps the decades of market dominance that it has enjoyed are what allows it to abuse the pubic the way it does, but I feel there should be a serious competitor allowed to come in to save the consumers from Safaricom's dominance. Maybe Equity might just be Safaricom's match
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