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    Safaricom

Ratings On Other Platforms

Trustpilot
3.8 / 5
Corporate Values

Overview

Safaricom has a consumer rating of 2.5 stars from 6 reviews indicating that most customers are generally dissatisfied with their purchases. Safaricom ranks 39th among Mobile Carriers sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Safaricom?
Top Positive Review

“Connecting Kenyans”

Eunice G.
6/21/18

Millions of people are just hating on Safcom and continuously trying to find issues with them.My opinion is that Safaricom is one of the most innovative and revolutionary corporations in not only Kenya but the entire East Africa. Through Safaricom, tens of millions of people are interconnected and can communicate directly at very affordable costs

See positive reviews
Top Critical Review

“Networking”

Alfred O.
11/22/21

Safaricom have the best network and good internet offers. Their services are of great quality and I enjoy using their network. Thank you safaricom.

See critical reviews

Reviews (6)

Rating

Timeframe

Other

euniceg16
3 reviews
7 helpful votes
June 21st, 2018

Millions of people are just hating on Safcom and continuously trying to find issues with them.My opinion is that Safaricom is one of the most innovative and revolutionary corporations in not only Kenya but the entire East Africa. Through Safaricom, tens of millions of people are interconnected and can communicate directly at very affordable costs

alfredo35
1 review
0 helpful votes
November 22nd, 2021

Safaricom have the best network and good internet offers. Their services are of great quality and I enjoy using their network. Thank you safaricom.

Tip for consumers:
It is of great value to us safaricom because you are always safe.

Products used:
Mobile phone and credit

Value
Returns
Quality
tonyw178
5 reviews
4 helpful votes
May 19th, 2019

The largest coverage of telephone service in kenya and their mobile money app is simply excellent.
Their customer service is very efficient and quick to handle any questions regarding their services.

ringtonew
2 reviews
2 helpful votes
July 30th, 2018

Bob Colymore took over the thievery that was initiated by his predecessor Michael Joseph. Shamelessly killing a dying economy.

charlesm473
3 reviews
59 helpful votes
July 28th, 2018

I had a bit of an unpleasant experience with one customer attendant in their physical store. Perhaps because it was the end of the day, but she was a bit rude and i was a bit offended.

clarkkentk
151 reviews
2,503 helpful votes
August 8th, 2016

The site is very helpful in relation to the services that Safaricom offers. But Safaricom on its own still has a long way to go in terms of providing even satisfactory service to its customers. Perhaps the decades of market dominance that it has enjoyed are what allows it to abuse the pubic the way it does, but I feel there should be a serious competitor allowed to come in to save the consumers from Safaricom's dominance. Maybe Equity might just be Safaricom's match

Q&A (1)

Answer:

This is a legitimate company with an excellent track record

By Tony W.

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