Sachin and Babi

This company is impossible! Do not ever buy a thing from them if you plan to return. They sent me back a dirty dress and claimed that I sent it back that way. I did not and they cannot provide proof that it arrived damaged. It looked like someone dragged it across a factory floor and then claimed I did it. They will not provide a refund but I disputed it with my credit card company. I will also be reporting them to the Better Business Bureau due to their ABSOLUTELY DISGUSTING BEHAVIOR! RUN!

I ordered dresses from 6 different vendors in search of the perfect mother-of-the-bride gown. The ones I got from Sachin & Babi did not work for me. I returned it within 2 days of receipt, and they acknowledged receiving the returned merchandise a couple days later. That was over a month ago and I still haven't received the $1200 refund I am owed. All the other stores processed my returns within a couple days. This is a HIGHLY DISREPUTABLE OPERATION. STAY AWAY.

P.s. I submitted a review on the S&B website and--what a surprise--they didn't post it.

Their gowns are gorgeous and well made. The issue is their customer service and refund process. I bought five gowns to try on and needed to return $3290 worth of merchandise. I shipped them back the day after receiving and they confirmed receipt three days after. It still took over 30 days to get my refund. There is no way to speak to customer service. I only received the refund by threatening to call the NY Attorney General's office and contacting my credit card company to dispute the charge.

I returned the dress immediately after trying it on in perfect condition. Was told by customer service I would have to wait 30 days for them to process my return and another 5 days for funds to be issued. 35 days later, I got my nearly $600 back. What a scam!

There is a reason this company is rated one star. No refunds and the worst customer service. Don't buy from them. Trust me.

I think the dresses are gorgeous and very well made, but unfortunately I had to return mine, as it wasn't my style once I tried it on. Today is May 30 and I was told on March 30 that they received the dress I returned. That was after several attempts to communicate with their customer service department. I have yet to receive my credit and have had to get my bank involved. Several attempts to reach out have utterly been ignored.

I ordered a dress. No where did the on line dress screen say it could not be returned. I contacted them; dress was on sale. Would NOT accept return or give me a credit. Do not purchase from this company.

It has been over 30 days since I sent a dress back for return. They are literally holding my $1000 hostage. This is illegal practice and I want this company investigated. I am contacting my attorney to start a lawsuit!

DO NOT ORDER FROM THIS COMPANY. The only way they can 'sell' garments is by refusing to accept returns. I returned a dress that I did not even try on and was literally out of the package for five minutes. Security tag and all original sales tags intact. After my return had arrived, they sent a package back to me with ZERO communication. Only after I reached out to customer service multiple times did they respond that they couldn't accept the return because it had stains - and sent pictures of a dress with a smudge with no evidence that this was even the dress I had returned to them.

This is the worst company I have ever purchased from in my 50 years of life. I tried to return a PERFECT Zoe Gown (Grande Dame) and they sent it back saying they would not accept the return because it is damaged. The letter they included in the bag was for someone else, so they got my order confused. When I confronted them about the mixup they said the dress was damaged and that I should see the photos they attached to the email. THEY NEVER SENT ME PHOTOS and I asked for their evidence in three emails! I sent them a video and picture of the perfect gown I was trying to return and they stopped responding to my emails. I am still begging for a second chance since I ended up ordering two of these dresses and wearing the size 10. The size 12 was simply too big and I tried it on ONCE and placed it gently back into the box. There is nothing wrong with the dress I am trying to return and the customer service department has been rude, unhelpful, deceitful, and incomplete. I will NEVER purchase from this company again. If I could give it -******* stars I would. Absolutely horrible what they are doing. Other people should know so they don't get ripped off like I have. I will continue to email them everyday until I receive a response. Many more reviews will be posted. You have been warned!

DO NOT SPEND A DIME OF YOUR MONEY at this store - you will not be able to return anything. This is actually the first review I have ever written. I could not be more upset.
Their return policy is a complete scam -- I experienced exactly what another person did on this site. I ordered two sizes. I returned the larger size exactly how it was sent to me - tags, wrapped in plastic, nicely folded in the box and actually kept and wore the smaller size to a recent wedding. I followed their guidelines exactly regarding timing and have all the documentation to prove it. They sent the larger size back to me - thrown in a box, completely wrinkled up and claimed they found a stain and they would not be issuing the refund. The "stain" is where the zipper overlaps a seam so it is darker fabric. They refused to give me a refund, refused to let me talk to anyone and actually wrote "they do not have a customer service department" and I lost out on $500. I cannot believe they can practice business like this. I will be going to the BBB. This company should not be in business.

Completely disreputable company. I am a physician and therefore a merchant myself. You can issue a refund immediately though it may take a day to show up in the patient's account due to credit card company processing. I returned a dress (received in the mail, ugly and matronly looking, not at all as appeared in photo). I returned it immediately in original packaging with all tags. I received an email two weeks ago that they received the merchandise, still no refund. I placed a dispute with my credit card company. I returned a Halston dress and they received the merchandise yesterday, refund is in my account today. This company is a shady operation and I wish I had read these reviews before purchasing anything from them. DO NOT PURCHASE ANY MERCHANDISE FROM THIS COMPANY!

The dresses are beautiful. The customer service is the worst I have seen in years. Buy your Sachin and Babi dress from a reputable retailer who will not make you jump through hoops to be refunded.

Return policy is abysmal. I will have to dispute cc charges after waiting 6 weeks for a total refund.