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     SacDeLuxe

Corporate Values

Overview

 SacDeLuxe has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.

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How would you rate  SacDeLuxe?
Top Critical Review

“Scam”

Kate D.
6/2/17

Paid 225 euros for a luxury handbag rental of one month (chanel bag). I received a bag that was in terrible condition, with damage. I was afraid they would accuse me, so I returned in less than 24 hours later and I asked for a refund. They said they cannot provide refund. They also lied and said that the bag arrived back damaged and they charged my credit card an extra 200 euros cleaning fee. I tried to speak with th customer service but they just go around in circles and start reciting articles of the law, and quite aggressive. They only answered their phone after 2 days of non stop calling and sometimes the phone went directly to a voicemail.

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Reviews (1)

Rating

Timeframe

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kated54
1 review
2 helpful votes
June 2nd, 2017

Paid 225 euros for a luxury handbag rental of one month (chanel bag). I received a bag that was in terrible condition, with damage. I was afraid they would accuse me, so I returned in less than 24 hours later and I asked for a refund. They said they cannot provide refund. They also lied and said that the bag arrived back damaged and they charged my credit card an extra 200 euros cleaning fee. I tried to speak with th customer service but they just go around in circles and start reciting articles of the law, and quite aggressive. They only answered their phone after 2 days of non stop calling and sometimes the phone went directly to a voicemail.

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  • What is the return policy?
  • Where is the company located?

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