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RushMyPassportReviews 5,127

4.5

From the business

RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.


rushmypassport.com
West Palm Beach, FL
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RushMyPassport Reviews Summary

RushMyPassport has a rating of 4.5 stars from 5,127 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

This company responds to reviews on average within 7 days

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1 review
Timothy N.
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My need for a passport arose as a result of a family emergency. I frankly did not believe it was possible to obtain the passport in the required time frame to get where I needed to be. I was astounded. You folks are really the best and were able to get me the credentials I needed to respond to the emergency on time. Not only I, but my entire family, will be forever grateful. Just a word of advice for your future customers. If anyone has ever had a passport in the past which expired and they have lost the passport, there is one additional document required by the State Department for which we were not prepared. You might want to warn your customers.

Date of experience: June 28, 2014
Mustafa H.
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We had a very nice experience with Sandra who was our case manager. I just talked to her once and she guided me thru the process with such details that had no issues getting the paperwork together and received the passports within 24 hrs. Thanks

Date of experience: June 28, 2014
AP K.
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June 28, 2014

Date of experience: June 28, 2014
ryan S.
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Great service and extremely knowledgeable staff.

Date of experience: June 28, 2014
Georgetta L.
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Everything went like clockwork!
June 28, 2014

Everything went like clockwork! Thanks for taking that worry off my mind

Date of experience: June 28, 2014
Bernard P.
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Ben Figueroa was my service advisor
June 27, 2014

Ben Figueroa was my service advisor

Date of experience: June 27, 2014
Martin K.
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I needed my passport in a week and rushmypassport.com came through and got my passport in four days. In particular their representative Kyle Stewart helped me ensure all the paperwork was in order and all the steps were followed. I'm really thankful since before I found them I thought I was not going to be able to travel.

Date of experience: June 27, 2014
Mickey R.
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I was unaware that the island I had booked travel to required 3 months on my passport. Since it was not going to expire I thought that it was ok. I called their embassy and the information was confirmed. I tried for days to get an appointment at a passport agency but nothing that would help me out was available. My only other option was to make an 8 hour drive (each way) to Buffalo NY. A friend that works processing passports at the courthouse suggested an agency. When I considered the 16 hour drive, gas, food and missing a day from work using an agency would be a lot cheaper. Rush my passport was my life saver. My children are joining me on my vacation and here I was at the mercy of a passport agency. From my first call to Rush my passport right to the end, all I received was professionalism and satisfaction from its staff. My mgr was Teddy Etienne. He was on point and precise with all of his information. I sent my documents Monday morning and I had my passport in hand by Wednesday at 5:00 pm. Of course I paid extra but when I add expenses and peace if mind, their fee was reasonable. It was my negligence so I had to pay. Naturally I was skeptical at first because of the negative reviews but the positive ones were more. All I can say is Thank You for providing the service advertised. I will be joining my 2 children coming home from overseas. The service and product is superb and if you follow the instructions there should not be a glitch. Again Thank you!

Date of experience: June 27, 2014
Igor n.
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Overall, I'm very pleased with the service
June 27, 2014

Overall, I'm very pleased with the service. However, I did receive conflicting information from my specialist and had to call the dept of state myself to seek clarification. The same person was also difficult to reach and did not return my call. I called back and spoke to a different specialist, John Murray, who was very helpful and provided excellent customer service.

Date of experience: June 27, 2014
Reid S.
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This service is unbelievably fantastic!
June 27, 2014

This service is unbelievably fantastic! On a Sunday before he was traveling internationally, I discovered my son's passport had just expired. Frantically I searched online for a solution and found rushmypassort.com. Not only were they able to answer all my questions every time I called that Sunday, and when my son called on Monday, but they guided us to ensuring everything was in order before my son sent it by UPS the next afternoon. Then all day Tuesday they called and emailed to send status updates. On Wednesday morning, true to my request, my son's passport arrived!

Date of experience: June 27, 2014
GEOFFREY D.
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June 27, 2014

Date of experience: June 27, 2014
Lura O.
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Ben Figueroa was absolutely wonderful
June 27, 2014

Ben Figueroa was absolutely wonderful. He was prompt, professional and attentive to my needs. I highly recommend Rush My Passport and Ben Figueroa!

Date of experience: June 27, 2014
David A.
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Clear instructions, client care specialist helping, delivered on time.

Date of experience: June 27, 2014
Christine M.
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rushmypassport.com did a great job in getting a new passport to us within the 3 day period we needed for international travel for one of our service men travelling into Canada for us. I highly recommend this service. I had a few questions along the way and had a great experience getting the answers I needed right away!

Date of experience: June 27, 2014
Gary B.
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Service was very good and speedy
June 27, 2014

Service was very good and speedy. Staff was very helpful and friendly. Only negative, the service is very pricey for what it is. I found out later I could have worked the expidite directly with the us passport service and saved your fee.

Date of experience: June 27, 2014
Margaret S.
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Alexandra Nivar was wonderful to work with
June 27, 2014

Alexandra Nivar was wonderful to work with. Highly recommend her. Had my visa in 10 days. Margaret Schloeman

Date of experience: June 27, 2014
OMAR M.
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June 27, 2014

Date of experience: June 27, 2014
Thomas R.
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My passport was received on the day promised
June 27, 2014

My passport was received on the day promised. Timely and concise. Thank you

Date of experience: June 27, 2014
Barbara I.
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June 27, 2014

Date of experience: June 27, 2014
Gyorgy P.
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They do exactly what their name says, they rush your passport to you on the promised schedule.
When you first see their homepage you may not understand every detail of the process. So call the supplied phone number and you are going to talk to a very helpful, friendly, patient person (not a machine).
Once you selected all the services you want and arranged payment, all the necessary and detailed information comes through email. Particularly useful is the checklist. Read carefully all the small and large prints, everything is important there. If need help, call again their number.
All in all rushmypassport provides excellent service when you trip is in limbo.

Date of experience: June 27, 2014