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RushMyPassportReviews 5,128

3.5

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RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.


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RushMyPassport Reviews Summary

RushMyPassport has a rating of 3.5 stars from 5,128 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

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Nathan T.
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Customer service when there was an issue was rude and not considerate of the issue. Hanging up on a customer, tone of voice, overall rude is not exceptable. I have thick skin but the customer service reps should be fired.

Date of experience: September 28, 2016
Kenneth J.
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Bill Hess did a great job
September 28, 2016

Bill Hess did a great job. Thanks!

Date of experience: September 28, 2016
Rad Z.
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The service was super easy to use, customer service via online chat and phone was great, I had no problems and all was delivered as promised...thanks a lot!
Rad

Date of experience: September 27, 2016
barbara P.
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Arnie Figueroa did a great job and got my passport to me very quickly. I appreciate the attention I received.

Date of experience: September 27, 2016
Brandon L.
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My passport expired a few months ago and I suddenly needed to take a business trip overseas. Thought I might have to wait a few weeks if going through the US Dept of State but was pleased to find this site with a quick Google search. After reading a few 3rd party reviews I was satisfied (given the circumstances) that the business risk was worth a few hundred dollars to give it a try. Thought there would be more hoops but no, had my passport had delivered to my door within less than 48 hours! I had to call customer service a few times to clarify some points of confusion for me, but they were all very polite, professional, and courteous, practically hand-holding me through the process (even when my phone disconnected us near the end of the call). I was very pleased with this service, really can't believe that was so quick and easy.

Date of experience: September 26, 2016
Jackie M.
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I truly didn't think you could turn around a passport in less than 24 hours, but you did in my case. I went to your site on tuesday, filled out the forms and gathered my documents. Wednesday morning i had my documents certified and witnessed, but the fed ex shipment didn't go out to you until 6:00 pm wednesday evening. You received my passport thursday and processed it the same day and shipped it out that evening. I received my passport at 11:05 am on friday, jumped in the car for a 4 hour drive to the airport and made my flight! At the airline ticket counter they told me i had to sign it, which i hadn't had a chance to do! I told them i had just picked it up at 11:00. She remarked that mine was the closest margin she'd ever heard. Can't believe you guys did it. Thank you so, so much. Sweetie didn't tell me, but he surprised me with first class tickets and a great hotel. His gift to me would have been spoiled had your service not come through, so on behalf of sweetie, i want to thank you as well.

Date of experience: September 26, 2016
Brian F.
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Very fast service
September 26, 2016

Very fast service. Customer representatives were kind and knowlegable. It was easy to follow the prompts to the next steps as guided through via emails. I would recommend rushmypassport.com to anyone in need of a passport expedited quickly!

Date of experience: September 26, 2016
Dieva L.
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FAST
September 26, 2016

FAST

Date of experience: September 26, 2016
Carolyn F.
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...
September 26, 2016

Date of experience: September 26, 2016
Michele J.
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This service was great!
September 26, 2016

This service was great! I realized that my passport had expired about 30 days prior to my trip. There is no walk in passport service near where I live, so I had to rush it. Process was easy to use. Only 2 constructive feedback items: 1. Expensive (but when required it is what it is) and 2. The links in the email didn't work and the images didn't display well, so some of the steps were hard to read. Bill H in customer service was great in helping me get through the process. Would definitely refer friends and family to this process.

Date of experience: September 26, 2016
MARIE S.
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Decided to rush my passport and was a little apprehensive at first
However after calling for some assistance and found the personnel to be very accommodating i felt at ease. This experience was awesome. They were true to their word on how the process would be handled and on point with delivery dates.

Date of experience: September 24, 2016
Shanna D.
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Representative Alana Lewis(x 1059) was MAJOR PART IN HELPING ME WITH NOT 1 BUT 2 PASSPORT PROCESSES! She even helped my sister with all 5 additional ID forms. SHE WAS ABSOLUTELY AMAZING!

Date of experience: September 23, 2016
Robert B.
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Due to a sudden business trip I needed to get my passport updated. The team and expecially Amie Figueroa was on top of the process and was able to complete the process in under two business weeks. I will have already have recommended this solution to others.

Date of experience: September 23, 2016
Patricia M.
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My close girlfriend recommended your service
September 23, 2016

My close girlfriend recommended your service. She had used it in the past and assured me that my passport could be approved before our trip would start(one week). It only took 6 days from when I started the process and I received my Passport. The service was super fast, accurate, and greatly appreciated. Thank you for the emails and communications keeping me informed and most of all for coming through. What a relief it is knowing that my travel will be official. Looking forward to seeing Canada.

Date of experience: September 23, 2016
Seth A.
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Truly amazing!
September 23, 2016

Truly amazing! I found out my passport was expiring within 90 days of my trip abroad, and therefore couldn't gain entry into the European country I was visiting. I found this information out literally 72 hours before my flight was set to depart. I had a non-refundable first class ticket, and was sure I would not be able to leave for my trip. I contacted Rush My Passport, and the agent assured me they could get my passport renewed in 48 hours. I followed their instructions and had my passport at 7am the day before I was set to depart. I truly thought there is no way this company can get my passport renewed that quick, but was hoping for the best. I am still shocked they got it done FASTER than they said they would. The agents answered all my questions, and kept me up to speed on all the events of renewal every time I called (which was a lot in those 2 days). I recommend Rush My Passport to anyone who needs a professional service to assist them in a passport renewal or replacement.

Date of experience: September 23, 2016
Gene L.
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Faced with a looming trip to Asia, and the need renew my passport very quickly (because I had neglected to do it earlier when it expired a few months ago), rushmypassport.com saved the day. In a similar situation, I wouldn't hesitate to use the service again. The personnel -- including the specific service rep Antonio -- were very responsive and helpful. As an added bonus, the cost is sufficiently high that I, myself, will never again forget to renew in a timely manner on my own.

Date of experience: September 23, 2016
Barbara M.
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I had a very good experience
September 22, 2016

I had a very good experience. Antonio St. Hilaire wad very helpful in making sure I had all the documents in order. He kept me appraised of what was going on throughout the entire process by email. And I received my passport very quickly. Thank you so much to everyone.

Date of experience: September 22, 2016
Jon A.
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Very helpful operators are indeed standing by!
September 22, 2016

Very helpful operators are indeed standing by! I called in for help getting familiarized w the website and the form downloads and was patiently walked thru everything. When I finished my part I was again thoroughly walked thru each and every step of the 10-point checklist with my travel specialist (Bill) and after overnighting my materials last Thursday the 19th I have my passport in hand today, Thursday the 22nd, one week to the day, without a hitch, as promised. In my case I had a family issue that I needed to travel for and suddenly realized my passport had expired. Between my panic and rushed planning I must say that this service is a godsend.

Date of experience: September 22, 2016
Pamela A.
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Everyone was so polite and helpful!
September 22, 2016

Everyone was so polite and helpful! Best customer service I have ever had the pleasure of dealing with

Date of experience: September 22, 2016
Susan H.
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September 21, 2016

Date of experience: September 21, 2016