Rug Source

I recently moved and wanted a new carpet. I bought two from Rugsource and they were promptly shipped. I had them in my apartment and on floor within 5 days. Turns out I didn't like either so the return/exchange process was very simple. Great website & prompt customer service. I bought from them in the past as well and I recall it being a good experience too.

I found a beautiful rug and wasn't sure I could trust this site. But oh my god, what a beautiful surprise. The rug was 35 years old but came looking and smelling brand new. You could tell it's an old rug but it was really well cleaned. It looks so unique and adds so much character to my home.

I will be canceling my other west elm rug I ordered and will get another vintage pieces.

Purchased a rug and we received a letter see below to choose a gift. We chose free foyer rug. What a scam! After several calls, emails on the status of our free gift we were told that they don't offer that anymore. We sent back request for the gift in May! Filed with BBB and they scammed their way out of the complaint telling the BBB that I filed complaint on the wrong company.
Well Mina which company do you work for?

Over the last year I purchased 3 large Persian rugs from Rugsource for my house. Delivery was quick and painless, and I have been very happy with the quality. I really haven't found any other online store with the selection, quality and prices here, and will definitely come here the next time I need a high quality Persian rug.

Wow. Just wow. I ordered my rugs - yes 2 (after seeing the selection and prices I couldn't pick just one!) late Saturday night and received them Tuesday morning. I couldn't wait to unwrap them! I've been staring for two hours, just beaming. The quality and color - everything - just stunning. You can absolutely buy online and trust this company to deliver the highest quality Persian rugs to you. I've waited 8 years to buy myself a Persian rug. And I can guarantee it won't even be 8 months before I buy another from Rug Source. I could not be happier with my purchase.

We are very pleased with our purchase. After deliberating for about 3 days, my husband and I finally decided on a rug. I had a couple of questions, so I called - the phone was answered on the second ring by a real person and my questions answered. I placed our order mid-day Wednesday and the rug arrived on Friday afternoon. The carpet is clean and in excellent shape. The colors are very true. We were a bit skeptical about purchasing a rug online and hoped it would be OK and it certainly was. Do not fear purchasing a carpet on line from RugSource.

I used to love this shop, got three or four rugs from them in the past few years. The only problem was the ultra-bright lighting they use for photos distorting the color so what you get is often not what you expected. No biggie, with free returns, though.
But I've just had an upsetting experience and I don't even see what they have to gain from treating me badly. I'll tell the story: the cart suggests adding a rug pad when you check out and I accepted that the last couple rugs. I was unpacking them weeks later and saw the rug pad has a rubbery layer for grip. Having a latex allergy I sealed the packages back up and emailed the company to ask if it was natural or synthetic rubber. I got some weird replies telling me it was felt, fiber, recycled yarn yadda yadda, as if I'd asked about the pad when I was clearly asking about the rubbery coating. I just couldn't get a sane answer out of the rep. No matter how much I explained it was just "the pad's felt". I tried calling, same idiot/jerk. Tried a facebook message, ignored. Finally I tried using the BBB and again got the same weirdo saying the same weird non-answer. But then FINALLY they got off their butt and called the supplier to ask and both the RugSource weirdo and the rug pad manufacturer's rep stated on the BBB thread that I could rest assured there was no latex. BUT THAT WAS A LIE! The manufacturer's rep, thank goodness, included a pdf with all the product details. So after two months of seeking this info I was finally able to determine that no, it isn't safe for me to open these packages. What if I had listened to that claim there's no latex? Good grief. I guess some people just do not care if they hurt someone.

Online services were very patient and accommodating for international deliveries like mine. Package was delivered as promised and perfectly packaged. Rug was as to pictures and specification.

If you want a mix of great choice, quality and value for money, rugsource.com is Definitely recommended!

From your happy customer here in Asia!

I am at a loss as how to communicate an update to my order where I purchased thousands of dollars of rugs. I have called, left messages and emailed but no one responds.

Loved the compare option and the detail of the descriptions. I would also enjoy a description of rug thickness/pile height.

I've ordered several rugs from Rug Source, and have been delighted with the quality and the speed of delivery.

amazing communication, ship time, and product - flawless process in every way, great to do business with, thank you!

Looking forward to receiving our rugs. This has been a great shopping experience thus far. Hoping it continues with delivery!

I was very happy with the service that I received over the phone and the rug That was shipped to me it was exactly what I wanted. I am ordering two more rugs

I have been most pleased with the personal attention I received over the phone, the best!!!
Many thanks to Mina

Great selection and great prices. We are a boutique hotel, remodeling and furnishing multiple units. We look forward to more business with you. Do you do corporate accounts/discounts?

I will improve my rating when I get the rug. Not sure if this is legit as you have typos in your website.

Absolutely love this gabbeh rug! Quality item. These are hard to find and this one at 3x4 feet in particular.

Located your excellent inventory on Ebay and then ditched them to purchase from you directly. Your generous coupons forced my hand. Lastly poor Ebay is hammered by NYS sales tax which they must collect while you in the confines of the Trump South, skate tax free. What's a consumer to do?

Thus far, it's always been an excellent experience shopping with Rug Source! Many thanks for your extensive and beautiful selection of Persian rugs coupled with your affordable prices.

I have now purchase two rugs from rugsource.com. I am very satisfied with both purchases: exceptional rugs at excellent prices.

I love the selection of rugs, all colors, ages, regions and sizes with a great description of the rug. Free shipping and a 30day return policy after you receive the rug.

The selection is out of this world! I was very impressed with the selection! I've shopped at other stores and they don't compare to your selection.