I placed an order on May 15th and received confirmation. I havent heard anything! Sent an email to check in as well! Will never order from this site again.
I've ordered from Royal Batch many times and they are my go-to for online Liquor ordering. I typically stick with Bourbon, but I've also ordered some Vodka and Tequila when something looks interesting. You can't beat the convenience. They have reliable and responsive customer service which is a must in today's online consumer world. I definitely recommend giving them a shot!
Ordered product; Heaven's Door Bootleg Vol. 2 on April 10, received product intact, via UPS on April 13. Excellent price, prompt service. Promptly followed this order, with yet another. I Would highly recommend this business, based on my experience.
I order January 5th. And still haven't received confirmation that the order was sent. Couldn't possibly have missed as someone is always home. Not sure why it would take 3 weeks to deliver. Unless it's coming from out of the country. Order #*******
Hello Daryl,
Apologies for the delay in your Le Portier Shay Cognac order. High demand exceeded the stock, causing an unexpected delay. The awaited shipment is set to arrive by month-end, and we'll promptly dispatch your order with tracking details. We appreciate your patience and apologize for any inconvenience.
Very happy with this company and it's sufficiency. Order came on time and without delay. I had some questions about engraving a bottle and their customer service was efficient and friendly! Definitely will be ordering from them again.
Not sure where the negative reviews are coming from - I have been using their services after my friend recommended them to me. We have both had fast and pleasant experiences for the past months. I had an issue with a broken bottle at one point, but their reps got back to me almost immediately and offered a full refund.
Ordered an engraved bottle of whiskey as a present. Was dispatched really quickly, however, I had put the wrong address on without realizing it.
I contacted the company and within an hour they had rearranged delivery to a different address for me.
Excellent customer service and delivery. Not a single thing that I could say bad about my purchase
Placed an order on Jan 24 and got a notification that my order was shipped. I keep checking UPS and theres no activities. Reaching out to shipper and no one is responding. I called the marketplace to get a refund and they told me they will get this order out as soon as possible. A week later and still nothing and now they are not responding to my emails. They dont have phone to call and their customer support seems from outside the USA with very broken English and not understanding my request. Be aware and stay safe paying a little more on the big sites than this scam trying to save a buck or two. Not worth dealing with them.
With respect to your review, Shelly, we believe that your post is not true. First, we searched our ordering system and could not find an order under your name. We further searched our emails and again could not find anything under you name. Our response time to our customers' emails has been very quick, usually within 24 hours from receiving the email. We have a professional customer support team that operates from our company's headquarter in CA. Similar to any other online businesses, deliveries may have some issues, which are beyond our control. However, we have strict measurements to ensure the satisfaction of our customers - which is our top priority. Please let us know if you placed an order under a different name so we can provide you with the help you need. Thank you. Royal Batch
They have amazing deals and coupons. I contacted them to check the availability of a very expensive item and they were able to source it for me with a discounted price. I took 2 days to ship it and 4 days in transit. I am very happy to find this website
I've now purchased several times from Royal Batch and they have never let me down with their customer service and delivery! Don't let the negative reviews sway you, me and my friends have always had pleasant experiences from this company. Check them out for yourself, you won't regret it! Not to mention they always have promotions and sales offered to you! Keep it up, Royal Batch!
Purchased bottles at price advertised. I received an email and was refunded due to there being a 'glitch' in pricing. The company should have honored their mistake and fulfilled the order. I do not feel comfortable ordering from this company again due to this issue.
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the pricing glitch on your recent order. As soon as we identified the issue, we took immediate action by refunding your payment and notifying you through email. Unfortunately, the extent of the price difference made it impractical for us to fulfill the order at the advertised rate, and we sincerely appreciate your understanding on this matter.
System glitches can occur unexpectedly, and we understand the frustration this may have caused. Rest assured, we have implemented measures to minimize the likelihood of such incidents in the future.
Thank you
Places 2 orders heres and the carrier that deliver these packages just threw them on the front porch without adult 21 signature which isnt legal in CA where i live, my kid could have opened it and started drinking the whiskey. The deliveries arent with the usual Fedex/UPS carrier. Its some random truck that has no labels nor does their drivers wear any uniform. All other big websites i used before had the orders delivered on UPS. You might save a buck or two on the order but the experience isnt worth it. I wont be placing anymore orders here, their operations are just below standards from others out there
Very happy with their wide range collection they have. They were very responsive to my questions and the discount I received was great. My order received very well packaged and fast delivery. All the products were great and on top of it was the Le Portier Cognac it was exceptional. Definitely recommend Royal Batch and will buy again
Hello Raed,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Rest assured, we'll keep striving to provide top-notch service that consistently delights our customers.
Royal Batch Team
I ordered and got the delivery in a fairly reasonable time. I got UPS notice and was home for it. They came over an hour early when I wasn't there. Tried to change the delivery to pick up at UPS. Couldn't get the site to allow it. The third attempt was when I was home all day. They never came and sent an email that they would deliver a week later. I went to UPS to try to pick it up. They told me they sent it back even though the email said it would be delivered later. I emailed Royal Batch with the details. They said I had to pay the delivery again both directions. $56 for a $200 order. I sent them all the UPS emails and that I have a Ring door bell camera for evidence. Their response is sorry we can't dispute UPS. I will never order from them again. I now turn the evidence in to my credit card.
We greatly value this honest review. Mr. Stephen's order qualified for our Free Shipping promotion, and we provided him with the tracking details two days after placing the order when it was shipped out.
As our packages require an adult signature, UPS made three unsuccessful attempts to deliver the package to Mr. Stephen. According to the UPS report, the reason stated was "The receiver was not available for delivery." As per their standard procedure, UPS decided to return the package to the sender.
In response to Mr. Stephen's request, we were pleased to receive his request to reship the package to an alternate address to ensure its successful delivery. However, as outlined in our website policy here (https://www.royalbatch.com/faq), it is the customer's responsibility to receive the package. In the event that the carrier is unable to reach the customer, we are obliged to charge for the return fees as well as the reshipping fees, which are billed to our account by UPS.
Despite these circumstances, we made a goodwill gesture by offering Mr. Stephen a reasonable discount if he chooses to proceed with the reshipment, aiming to secure his satisfaction.
Thank you
Royal Batch Team
Shipped incorrect products, I provided evidence of what was received vs. ordered and all they were willing to do was provide $30 off an additional $200 order. Would not recommend
Dear Zach,
Thank you for your review. Your order was delviered in May 2023 and you contacted us in Jan 2024 to claim that you have recieve 2 items wrong items our of three items in your order. Please note that after eight months, it becomes challenging to verify the contents of your delivery. We have provided you with evidence from our fulfullment center processing records that showes the correct bottles were shipped, however, we are unable to check footage after this long period. As a gesture of good will we offered you a $30 compensation to ensure your satisfaction. We partner with numerous retailers across the United States to handle and fulfill our orders. We ensure that all claims are processed and accepted within a reasonable timeframe, typically within one to two weeks after the order has been delivered. This allows us to address any issues related to our products promptly and effectively.
Thank you for understanding,
They will advertise something is in stock when in fact it isn't, and then tell you that you will get it sometime the next month but they don't know when. Then to top it off they charge you a processing fee for requesting a refund. DO NOT DO BUSINESS WITH THIS COMPANY! LOOK UP THEIR REVIEWS ON GOOGLE.
Thank you for providing your feedback. Please be aware that the product you ordered was on pre-order with a scheduled delivery in March, as clearly stated on our website. This is a common practice in the e-commerce industry. Regarding order cancellations and refunds, the payment processor deducts a processing fee from any payment received. Therefore, we have refunded you the full amount that we received from your payment. We appreciate your understanding.
I recently discovered this website and I was very pleased by the easy process of purchasing and how smoothly everything went! Very happy with my delivery!
I had some questions and they responded very quick which I was glad about and when I asked for a refund they fully understood and refunded me right away. I was very content with their service!
Wide range of whiskies to choose from. Purchased several times on this website always been happy with the safe package and timely delivery...
I am very satisfied with my goods they came in extremely safe and protective packaging definitely will be buying again.
Overview
Royal Batch has a rating of 2.2 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. Royal Batch ranks 1903rd among Food & Drink sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dave,
Thank you for your feedback. We're sorry to hear about your frustration, but we'd like to clarify that the item you ordered was clearly listed as a Pre-Sale product, with an expected shipping date of mid-June. This information was available on the product page at the time of purchase and in your confirmation email.
We understand the anticipation, and we’re closely tracking the shipment to ensure it arrives on time. Your order is secure and will be fulfilled as soon as the product is available.
Thank you for your patience.